LaFayette Ford & LaFayette Lincoln

Great Service The service at Lafayette Ford is always first rate. The service completed is always as asked for and completed quickly. The interaction of service wit The service at Lafayette Ford is always first rate. The service completed is always as asked for and completed quickly. The interaction of service with the customer allows the correct service to be completed. More

Scheduled Oil Change Experience was highly satisfactory. A brake problem was discovered and repaired. And, NC Inspection was performed - all this when we went in for an Experience was highly satisfactory. A brake problem was discovered and repaired. And, NC Inspection was performed - all this when we went in for an oil change. The inspection was a surprise as the State of NC had failed to send us a renewal registration letter informing us it was due. Thanks to your team for checking this out for us. More

Quick Lane visit Went for an oil change and requested the 49.99 special, service manager Tracy, (EXCELLENT service manager) comes up and recommends over 600 dollars w Went for an oil change and requested the 49.99 special, service manager Tracy, (EXCELLENT service manager) comes up and recommends over 600 dollars worth of service which I know I didn't need because I had already done that myself at another dealership. I bought my 2016 ESCAPE at this dealership but have had routine maint done elsewhere. My ESCAPE has less than 29,000 miles on it and I was told I need tires but except for 1 tire, the other 3 still have plenty of tread and I don't understand how one tire has worn down more than the other but it has. Tire quote was $685.00 I will not get tires at LAFAYETTE FORD because I can purchase for much less elsewhere.your prices are not too high. I get my oil changed at another dealer and their standard oil change includes everything Quick lane does and it includes a car wash and exterior detailing. I know nothing will get done but I will not be returning to LAFAYETTE for service but I will return when I am ready for a new vehicle. More

Regular service Excellent service. Sheri should be commended for great customer service. Service has greatly improved since last visit. I will keep coming back for r Excellent service. Sheri should be commended for great customer service. Service has greatly improved since last visit. I will keep coming back for required service. More

EXCELLENT Diego has gone above and beyond on helping me secure the car i have been wanting for over a year. He never gave up trying and for that I will be a lo Diego has gone above and beyond on helping me secure the car i have been wanting for over a year. He never gave up trying and for that I will be a loyal customer for years to come. More

Wonderful experience! Lafayette Ford took the time to understand what I wanted in a new truck by all aspects from features to pricing. I worked with Marie. She is very prof Lafayette Ford took the time to understand what I wanted in a new truck by all aspects from features to pricing. I worked with Marie. She is very professional, friendly, and quick! She made my buying process easy and stress free. Lafayette Ford, you have gained a life long customer. More

“Customer satisfaction” and recalls The only saving grace for this dealership was Julie in the loaner department, she was very helpful and super sweet to my daughter and was even worried The only saving grace for this dealership was Julie in the loaner department, she was very helpful and super sweet to my daughter and was even worried about the size of vehicle they were trying to put me in considering the size of my family. More

Great Service I enjoy using the Quik Lane service. They are customer oriented and keep you appraised of what is going on with your vehicle.. Thank you. I enjoy using the Quik Lane service. They are customer oriented and keep you appraised of what is going on with your vehicle.. Thank you. More

Totally Satisfied The service department was very friendly, courteous and professional. I had an 8:30 am appointment and when I arrived the service advisor was ready an The service department was very friendly, courteous and professional. I had an 8:30 am appointment and when I arrived the service advisor was ready and promptly got me registered in. He was very concerned and professional. He addressed all of my needs and concerns. The techs were very skilled and knowledgeable. The service was completed in a reasonable time and to my satisfaction. Great service department and very comfortable and clean waiting area. I very highly recommend Lafayette Ford to everyone. More

Fantastic Service Department Great customer service! Corinne was an angel on the phone and her attitude was fantastic. Loretta and Bruce went out of our way to make sure my daugh Great customer service! Corinne was an angel on the phone and her attitude was fantastic. Loretta and Bruce went out of our way to make sure my daughter's car was repaired before she headed back to college, since she only informed me the previous week. The service department fit us in and made all necessary repairs. They even offered us the use of a car if we needed it. Fortunately, we did not. Not only will I recommend their service department, I will definitely begin my new car search at Lafayette Ford. More