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LaFayette Ford & LaFayette Lincoln

Fayetteville, NC

4.7
374 Reviews

5202 Raeford Road

Fayetteville, NC

28304

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Showing 374 reviews

August 05, 2020

Make sure you check all you fluids before you leave this shop. I learn from experience. Bad Technician. Technician did not check my coolant reservoir. More

by Tracey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric
August 03, 2020

it's ok the dealership itself is good it's just the wait time for repairs or oil change, oil changes are just to long. Oil changes should only be one hour More

by wandafaye1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember the employee name
Aug 21, 2020 -

LaFayette Ford & LaFayette Lincoln responded

Wanda, thank you for the feedback. We are sorry it took a long time for your oil change. COVID-19 is slowing down the turnaround time as we take every precaution we can to protect the vehicle before the work is done, to sanitizing it afterward. We are also hiring more service technicians so that we can improve the time things take in the shop and Quick Lane. Please let us know anytime you are dissatisfied. Your satisfaction is very important to us.

July 29, 2020

Lafayette Ford will not pick up my car to put a battery in it for me because it is a Ford! Honestly, she said they do not pick up Ford's??? They are a Ford dealership so that makes no sense at all! More

by TINALEA
Recommend Dealer
No
Employees Worked With
Called the Service Department
July 23, 2020

Thank you Julian Townes for your assistance. Greatly appreciated!!!!!!! I love that my car has been washed and cleaned inside before I pick it up. More

by Mary
Recommend Dealer
Yes
Employees Worked With
Julian Townes
July 22, 2020

Charles Cass & Baird King were absolutely amazing. After choosing a vehicle, less than a hour until we where driving home. I will never but anywhere else. More

by daniel.w.conley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Cass
July 22, 2020

Pricy! I dropped my car off for a repair, same day the rare view mirror fell due to heat of 90+degrees, i asked if they can put it back on they told me yes charge of $100. I replied to put a drop of glu More

by twelch57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure was a female
July 20, 2020

All issues were taken care of completely I had three vehicles in for oil change and service on the same day. Two were in and out quickly. One vehicle had some minor maintenance issues that More

by bigsky.steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherri and Anthony
July 20, 2020

Wait time was a little longer than was expected Seemed like my wait time was longer than normal for only two vehicles that were in progress in front of me. I was told around 1 1/2 hours to complete More

by thomas.keister2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry I believe was her name
July 19, 2020

Great customer service and vehicle servicing you can count on from Ford certified mechanics. That plus the ability to take customers in on a walk in basis really helps out. Customers don’t always have t More

by Jlucero001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry
July 17, 2020

I was treated like family. Met in the parking lot and escorted in; everyone wearing a mask including myself. All employees were excellent at what they do and very friendly. More

by Aunt Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Tim, Rusty, Bobby, Jimmy
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