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LaFayette Ford & LaFayette Lincoln

Fayetteville, NC

4.7
374 Reviews

5202 Raeford Road

Fayetteville, NC

28304

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Showing 374 reviews

March 31, 2021

My buying experience was great. The salesman was very congenial and interested in helping me find exactly what I wanted. I'm very satisfied with More

by Ehefner67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Matthews
Apr 01, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Ehefner67, thank you for the 5-star review! We're glad to hear Keith was able to help your find exactly what you wanted! We hope you enjoy your new vehicle!

March 27, 2021

Had an excellent experience with Jennie Griffin. She moved Heaven and Earth and did everything she could to ensure that my needs were constantly met. Will definitely recommend to others. More

by Frosty21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie Griffin
Mar 29, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Frosty21, thank you for taking the time to leave us your response to Jennie's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and make your car buying experience a great one! We hope to see you back for you vehicle's first oil change!

March 26, 2021

Great experience with both Jennie Griffin and Baird King. Both were very concerned about our experience and the company’s reputation. I will recommend both for future purchases. More

by wmwinford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie Griffin, Baird King
Mar 29, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We're glad to hear you had a great car buying experience with Jennie and Baird! We appreciate your high star review and hope you enjoy your new vehicle!

March 26, 2021

Drop off for service, easy to do. Service was completed by Quick Lane, quickly, and I was called as soon as the truck was ready. More

by Sheckej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ladies at Quick Lane
Mar 29, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We are glad to hear your vehicle's service was completed in a timely manner! Sheckej, thank you for the 5-star review of our Quick Lane Tire & Auto Center!

March 23, 2021

The salesman Christian was very helpful. He was very polite,friendly and had a good sense if humor. He even helped my mom in and out different cars and that was very appreciated More

by pamelabrocato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian La velle
Mar 24, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We are happy to hear that Christian was able to help you have an excellent car buying experience at our dealership! From all of us at LaFayette Ford, we thank you for your business and hope you have a great day!

March 22, 2021

Had a great experience at the dealership. Everyone was very helpful in getting my needs met. This is a great dealership and I will always shop at Lafayette. More

by lchandler47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Bullard
Mar 23, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We're glad to hear you had a great experience at our dealership! Thank you for the 5-star rating and awesome review!

March 22, 2021

The works service has increased in price from $49.00 to $78.00!!! I have always changed my own oil and serviced my vehicles. $49.00 plus the $5 tax was a reasonable price for the works service, but the add More

by Waltccc4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcie
Mar 24, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We are sorry to hear your were disappointed with your service experience at our Quick Lane tire & Auto Center. We want to ensure our customers receive the best during their service appointments and due to an increase in the cost of materials needed to complete The Works, we unfortunately had to adjust our pricing. If you have any further questions, please do not hesitate to reach out to our General Manager, Rusty, at (910)-424-0281 ext. 3361. Thank you!

Mar 24, 2021 -

Waltccc4 responded

I actually used points that was awarded last year for the works service, because I'm an essential worker. At that time I had just had my vehicle serviced. The points would have covered the previous cost, so I paid the difference. Almost $30.00 additional in cost for oil is a little too much and that service is no a value to me.

March 08, 2021

I asked for the works service package which used to be $49. and is still advertised at $49 at other local dealer. I got screwed at $78!!!! Guess what? I will not go back!!! More

by Fusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier
Mar 10, 2021 -

LaFayette Ford & LaFayette Lincoln responded

A 2-star experience is not what we expect for our customers! We would like to learn more about what happened during your visit to try and make things right. Please give our General Manager, Rusty, a call at 910-424-0281 ext. 3361 at your earliest convenience. Thank you!

March 04, 2021

The 2 ladies in the service department quick lane (sisters) consistently are exceptional in their genuine customer service. That is the reason I come back with my truck for the past 7 years. They tre More

by Peters.rick55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot namessisters quick lane
Mar 04, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Peters.rick55, we're happy to hear you've had such great experiences with our Quick Lane staff! We appreciate your excellent review and hope you have a great day!

February 20, 2021

Great service, made the purchase in a timely manner. The employees are very Professional and courteous!!! I always buy my vehicles from LaFayette Ford, this is my 8th vehicle brought throughout the years fr More

by micnoble1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Lucas
Feb 22, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you for leaving such a great review and high star rating. We hope you enjoy your new vehicle!

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