LaFayette Ford & LaFayette Lincoln

Lafayette Ford gave me a great experience. Buying my new truck was extremely easy and an overall easy transaction. truck was extremely easy and an overall easy transaction. More

The sakes and service departments are really great. I would purchase from the again but I'm not sure if I want another Ford product again. would purchase from the again but I'm not sure if I want another Ford product again. More

Superb service after the sale. I am completely satisfied with my Lincoln and the Lafayette sales and service teams. They have gone way beyond my high standards and satisfied each expectation. with my Lincoln and the Lafayette sales and service teams. They have gone way beyond my high standards and satisfied each expectation. More

Quality, trusted, friendly service from Lafayette Ford is why I’ve purchased my last two trucks from Lafayette Ford and only have them serviced there. why I’ve purchased my last two trucks from Lafayette Ford and only have them serviced there. More

We purchased a 2020 Explorer ST it has been in the shop like six times I am hoping they can fix it this next time. like six times I am hoping they can fix it this next time. More

I had an issue from the time I set an appointment.My window would not come back up is the reason I set an appointment.Which required urgent fixing because I can’t keep my car out in the elements with a window would not come back up is the reason I set an appointment.Which required urgent fixing because I can’t keep my car out in the elements with a broken window. Sad that I had to Inform them of this and beg the receptionist to check and see if there was a sooner appointment which I called Dailey leading up to my appointment to see.So sad that I had to take the initiative and she seemed to not care even laughing at one time about me calling again.No empathy or sympathy at all. I then drop my car off and was assured that my request would be honored that if my car needed a part that I can take it home until part came in. I had to call the service person @1:30p.m because it was getting late and I had not received a call from you all.My appointment was at 7:30a.m that day.The Agent told me that during the process my window was dropped and shattered so the window and all attachments had to be replaced.Your agent could not give me details as to what happened and what needed to be repaired and how long the shipment of another window would be..he placed me on hold to ask the person fixing my car and still could not give a time. The manager was gone for the day so no help there.He placed me on hold and I was transferred to his voicemail 2 times then call dropped.I would call back and get cold transferred without being told.Rude !! Your company was everything but professional! Full of excuses but no resolutions I had to wait until the next day to speak with the manager which she claimed no one told her about this Selina that was going on in her dept..She finally explained what happened and that they would not expect the window to be shipped for up to 2weeks so they came to the resolution of taking one from a new vehicle on the lot.. I was not disappointed with you all dropping my window because we are imperfect and make mistakes..I was disappointed in the way you all choose to handle it and treat me as if it was my fault and lack of any information for me when my car was in your procession. I have never had this kind of treatment from you all. Worse Customer service experience!! More

I was completely satisfied with my whole experience , especially the way the service advisor Michelle Legette kept me up to date on everything going on with my car. Michelle was nice but business and hel especially the way the service advisor Michelle Legette kept me up to date on everything going on with my car. Michelle was nice but business and helped me understand what happened to my car and what it would take to fix it and i really appreciated that. JMSURLES More

Always courteous and knowledgeable. I never go anywhere else to buy or service. I have been using Lafayette Ford for over 15 years. No one else can do as well. else to buy or service. I have been using Lafayette Ford for over 15 years. No one else can do as well. More

Consistently one of the best dealerships in the area to work with. Excellent customer service by the sales team, finance, and service department. Some of the other dealerships in town could use some less work with. Excellent customer service by the sales team, finance, and service department. Some of the other dealerships in town could use some lessons in customer service from Lafayette Ford. I would not hesitate to purchase another vehicle from the dealership. They work very hard to earn and keep your business. More

Collected a nail in my right rear tire. Technician pulled nail and plugged/patched hole in a timely manner. I could not ask for more. nail and plugged/patched hole in a timely manner. I could not ask for more. More