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LaFayette Ford & LaFayette Lincoln

Fayetteville, NC

4.7
382 Reviews

5202 Raeford Road

Fayetteville, NC

28304

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Showing 382 reviews

January 13, 2022

Just purchased a truck at Lafayette Ford on Saturday and was very pleased with the whole experience! I highly recommend my salesman Mr. Kennith Pinto! He is a man of integrity who will work hard to make sur More

by michaelderekdavis75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennith Pinto
Jan 13, 2022 -

LaFayette Ford & LaFayette Lincoln responded

michaelderekdavis75, we're happy to hear Mr. Pinto was so helpful during your recent car buying experience! We appreciate you taking the time to leave us a 5-star review! Congratulations on your new truck!

January 06, 2022

Excellent, professional and informative dealership. Josh was my advisor and he kept me informed of the progress throughout my experience. More

by JBKTEACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 06, 2022 -

JBKTEACHER responded

Josh was my adviser and he kept my informed of the program throughout my experience. I chose to remain at the dealership while repairs were being done. I utilized the nice lounge. Josh checked on me often and made sure I was comfortable and offered refreshments. Excellent experience with the whole staff. Checkout was quick and easy.

Jan 06, 2022 -

JBKTEACHER responded

I will continue to use Lafayette Ford as my dealership. My whole experience with them was pleasant. The whole staff was friendly and efficient. I have delt with Lafayette Ford for many years and never had a bad experience. Josh was especially helpful in keeping me informed and making sure i was comfortable.

Jan 06, 2022 -

LaFayette Ford & LaFayette Lincoln responded

We appreciate you taking the time to leave us an excellent review and for letting us know what an outstanding customer service experience Josh was able to provide you with! Thank you for being a valued LaFayette Ford customer and we look forward to your next routine service appointment with us!

Jan 06, 2022 -

JBKTEACHER responded

Excellent dealership. Professional and efficient.

January 04, 2022

Very friendly and helpful. Called and explained information regarding other maintenance services for future reference. More

by Gubash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady
Jan 04, 2022 -

LaFayette Ford & LaFayette Lincoln responded

We're glad to hear you were pleased with the quality of service our staff provided you! Thank you for leaving us a 5-star review! We hope you have a great day!

January 01, 2022

I can not explain how happy I am with my purchase from Lafayette Ford. I was kept well informed of my delivery by Jennie, and the purchase was quick . More

by GWarwick001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie, Adam and finance person, I can not remember his name
Jan 03, 2022 -

LaFayette Ford & LaFayette Lincoln responded

We're happy to hear you had a great car buying experience with us! Thank you for taking the time to leave us an excellent review!

December 29, 2021

The service was outstanding. Tge salesperson was very knowledgeable in answering questions about the vehicle. I would recommend my friends to go to Lafayette ford if you want to purchase a vehicle. More

by Mathe96@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Wright
Dec 30, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We appreciate you taking the time to leave us such an outstanding review! We're glad to hear you had a wonderful experience at our dealership and hope you enjoy your new vehicle!

December 13, 2021

QuickLane Service is super! Service Manager Loretta and Jennifer came out before opening and ensured our place in line, made recommendations, got me in and out. Thanks ! The Service Manger and her Team ar More

by Retired Army, but still Serving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loretta, Jennifer, Andrew
Dec 13, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Thank you for taking the time to leave us your response to the quality of service our staff provides! We appreciate knowing when our customers leave our dealership happy! Take care!

November 19, 2021

Lafayette Ford customer service friendly polite courteous people. I recommend their services to all my friends. More

by Johnwhamelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot recall
Nov 21, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2021

I was in and out in no time. The experience was great as always. Knowledgeable and kind staff. I was quite pleased. More

by sdavis2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry
Nov 15, 2021 -

LaFayette Ford & LaFayette Lincoln responded

sdavis2001, thank you for taking the time to leave us a 5-star review! We're glad to hear you had a wonderful experience! We look forward to your next visit with us!

November 05, 2021

GREAT SALE STAFF THE VEHICLE WAS GREAT FACILITY CLEAN JUST A GREAT EXPERIENCE ALL TOGETHER More

by tracysmith302
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STACY SMITH/ KYLE SESSOMES
Nov 08, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Tracysmith302, we're glad to hear you had an excellent car buying experience with Stacy and Kyle! Thank you for taking the time to leave us a 5-star review and we hope you enjoy your new vehicle! Take care!

October 30, 2021

They did step up after several calls to Ford and the GM to provide a loaner so that and a friendly staff were the only positives. But car had fresh scratches on the roof, windshield wiper reservoir tube More

by dkke13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Nov 01, 2021 -

LaFayette Ford & LaFayette Lincoln responded

dkke13, we're sorry to hear that you had this experience as a 3-star visit is not what we hope for our guests. This will be a training opportunity for us as we strive to provide the best possible service for our customers. We sincerely apologize for any inconvenience we caused you but appreciate you sharing this feedback so we can improve for future guests. We hope you will give us the opportunity to provide you with a 5-star experience in the future!

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