LaBelle Ford

This place is not even worth the one star that was given. My husband and I found a truck that was everything we wanted and decided to go see it in person with the intention of buying it, when we got to the d My husband and I found a truck that was everything we wanted and decided to go see it in person with the intention of buying it, when we got to the dealership was approached by a woman named Denise when I showed her the truck she first said that it was not available it was in transit (not true) then when asked when it will be here she said she didn’t know. I proceeded to walk into the office when she quickly followed behind then the person behind the computer looked up at her and said Denise what are you talking about it is parked right up front where you pull in. I left to go tell my husband where it was and show him thinking she would get us the key because she said she will be right out to show us. About 5 minutes later she comes back and said just wanted you to know that you need to add an additional $15,000.00 to the price listed, because the truck is a high demand truck which I know normally they do add an additional mark up for pickups because the demand is high and there not enough supply but 15,000.00 mark up is INSANE! And she wouldn’t even let us see it she said she couldn’t find the find. At that point it was noticeable that she was disinterested in selling us the truck. The expressions and attitudes was disgusting, we have spoken to many other people who had the same experience when visiting this dealership how are they still in business can’t even understand why would anyone want to spend their money there. They lost a cash customer because they couldn’t look past our skin color. Attached is a photo of my husband being a extremely happy customer at Gettel GMC! More

Excellent response from the dealership. They are considerate and understanding of my needs and financial situation. They are considerate and understanding of my needs and financial situation. More

Have now spoken to 4 different people on the phone about a car. Each one is told I am 100% combat disabled, and can't just pop in to look at a car. Each one tells me I have to do that. Next, we will file a car. Each one is told I am 100% combat disabled, and can't just pop in to look at a car. Each one tells me I have to do that. Next, we will file a Federal discrimination complaint about this dealer. More

Took a ride there from Fort Myers. This was a week after Ian. I saw a car I was interested on line. We walk into the dealership and there were no customers. 3 salespeople walked by This was a week after Ian. I saw a car I was interested on line. We walk into the dealership and there were no customers. 3 salespeople walked by me. I finally stopped a guy and asked him if he wanted to sell a car today? These guys are clueless. I wanted to test drive this car but it needed a battery. I told him I'd be back the next day. Have a battery in it. I called before leaving. Well no battery. This was his day off and he didn't write it down. Horrible service, horrible follow up, terrible attention to detail. The guy that helped me out should be working in a taco truck. Stay away from these guys! More

Price looked fair until they added in all the extra fees! Mandatory warranty fee that was way out of line. My husband was a dealer and walked out! We drove over an hour each way to find this out. Buyer bewa Mandatory warranty fee that was way out of line. My husband was a dealer and walked out! We drove over an hour each way to find this out. Buyer beware! More

Never heard from them . No call ,email ,text They did not respond to me at all No call ,email ,text They did not respond to me at all More

Made an appointment with the service department for warranty service. Appointment was for Tuesday but they suggest that I bring it on Monday. Brought the car in Monday afternoon. Waited until Thursday warranty service. Appointment was for Tuesday but they suggest that I bring it on Monday. Brought the car in Monday afternoon. Waited until Thursday at 4:30 PM and called them. Car had not been in the shop yet. No calls with update! I will never go back to this dealership for service or anything else! LOUSY customer service! More

My daughter purchased her first vehicle on her own a 2021 Ford Explorer(11-1-21). This was the owners daughter vehicle which was supposed to be a demo car. She drives an hour and a half to this dealership to Ford Explorer(11-1-21). This was the owners daughter vehicle which was supposed to be a demo car. She drives an hour and a half to this dealership to look at this vehicle. You would've thought they knew she was coming so they would have it ready but no. They get there and the inside has a huge white mark on ceiling, dirty on the inside. No one bothered to clean it. Alex the sales guy the only one that seemed to care told her he would get it cleaned up. So then she is shuffled into the finance guys office, Mike Bickell. My daughter said I need to send copies of everything before I sign to my mom. He told her know it is all good he will do it. Well that is because he was over there telling her that she needed all these extra things. They tacked on a couple thousand in extra charges. Such as key replacement($529.00), gap insurance($950.00), perma plate($899.00), and theft/kahu ($599.00) for a total of $2,977.00 in unnecessary fees. She thinks Mike Bickell is going to send me everything like he said cause she was being intimidated by him. The contract also had a lower mileage listed than what was actully on the car. Then she goes to leave and has to put gas in it and half way on her way back home the oil light comes on. So they never did an oil change couldn't even fill up the vehicle with gas since before sending her off. She shows me the vehicle. No owners manual inside the car. So I call the next day to tell them all of this. They try to tell me they can't remove the extras. So I call corporate ford at 800-392-3673 and let them know how shady this dealership truly is. Ford corporate opens a report, I open a report with the FTC. I find out the corporate office for LaBelle Ford is owned by Plattner Automotive Group. I contact Janice Bondeson who is very sweet probably best person they have there. I explain everything to her and tell her if they don't fix the probably I would be going to the news station next. Well they end up calling me and removing all the charges but the stipulation is my daughter has to drive back over to LaBelle. So I make sure I can be with her this time. We both leave work early to make the drive. The general manager, Jason Katz states he has the contract ready to go for her to sign and he will fill her tank and get her oil changed. Well because we showed up later in the night the shop was closed for the night. So I explain to him my issues. I tell him she has an oil change schedule by our home with a Ford dealership he said no problem I'll reimburse her. So we send him in the mail the receipts(oil change $57.83) thinking he would do the right thing. A couple weeks goes by and nothing. So we send it to him in a email. He responds with "got it". So I am thinking he is going to send her a check. Now it's has been 7 weeks and nothing. So we email Plattner Automotive Group and the general manager together about it with his response. It has been over a week and nothing. Now two months later nobody is saying a word in response and nothing has come in the mail. So I am letting you know DON'T BUY FROM THIS DEALERSHIP. What they are doing is unethical. They are taking advantage of people. They own a few dealerships in Florida under different names. Just google Plattner Automotive Group and I would recommend stay far away from them. Hope my review helps warn others. This dealership needs to be investigated. If they have wronged you please call corporate Ford open a complaint, contact the FTC, contact Florida attorney General, news stations don't stop until they are stopped. More

BUYER BEWARE ambush markup when you’re closing the deal. Save your time and effort and look elsewhere! Save your time and effort and look elsewhere! More

Don’t buy from here. They will rip you off. They won’t even honor a contract price of MSRP on an ordered product. They Jack the price up $20k just so they can line their pockets. They don’t care about the even honor a contract price of MSRP on an ordered product. They Jack the price up $20k just so they can line their pockets. They don’t care about the customer. Only money. Go somewhere else. More