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LUV Toyota
Lakewood, NY
15 Reviews
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Showing 15 reviews
November 04, 2024
Poor service. Dealership is not customer driven. Service manager was too busy to deal with a customer because she had a meeting. I ended up making calls to Toyota Dealership is not customer driven. Service manager was too busy to deal with a customer because she had a meeting. I ended up making calls to Toyota for assistance to resolve issue. I was warned of this before I purchased the vehicle, that service was an issue at Luv Toyota, but I bought there anyway. Advice, check your receipts because Luv Toyota neglected to record a problem in a previous service call. Service techs and service scheduler did a good job identifying the problem and deserve a 5, but the upper service manger is very poor and deserves less than a 1. More
by Dcwil
Employees Worked With
Jennifer,
August 04, 2023
Jim in the service department made sure that I was satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noi satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noises usually in the mornings on first light braking. So a few weeks later they replaced the pads they just put in with superior pads (which I would have opted for in the first place -- it sounded like it is actually impossible to get OEM pads/rotors -- but thought that's what I was getting from the dealer). Of course at just one day after the new install, I cannot tell if these will be better ultimately, but I hope these new ones prove better. By far. In any case, Jim and his team were determined to make sure they did as good a job as they could do -- for free and not under warranty, but as a good-service move. I applaud them for that, and they have earned respect. More
by Thomas1
Employees Worked With
James
July 18, 2023
Pleased with expeditious response to my inquiry. Luv had exact car we have been searching for the last 5 months. Although a 2 hour drive the pricing and availability was well worth the extra drive Luv had exact car we have been searching for the last 5 months. Although a 2 hour drive the pricing and availability was well worth the extra drive Salesman knowledgeable and made the entire process painkess More
by Ted
Employees Worked With
Dan McGee
March 24, 2022
Working with Errik Gordon from Luv Toyota was awesome from Day 0. I put a reasonable deposit down, was given a time frame, and my Rav4 arrived a few weeks early! For those concerned with pricing -- I pai from Day 0. I put a reasonable deposit down, was given a time frame, and my Rav4 arrived a few weeks early! For those concerned with pricing -- I paid MSRP plus a small add-on fee for some overall protection (rust, interior etc). I was an out of state buyer but Errik and his team made it a pain-free process. Kelly in finance was even able to bet out my credit union! 10/10 -- would absolutely buy from them again -- especially in the crazy market we're in. More
by chris.k.sands
Employees Worked With
Kelly SanFilippo, Errik Gordon
October 20, 2019
Great Kelly Sanfilippo was great. My new Tacoma is great. Buying this 2019 Tacoma from Luv was the best car buying experience in my life thanks. Kelly Sanfilippo was great. My new Tacoma is great. Buying this 2019 Tacoma from Luv was the best car buying experience in my life thanks. More
by chaffee
Employees Worked With
Kelly SanFilippo
May 21, 2019
Straightforward dealing We enjoyed dealing with Andy and Bud. They offered an excellent deal from the start and took care of the requests we made to complete the transaction. We enjoyed dealing with Andy and Bud. They offered an excellent deal from the start and took care of the requests we made to complete the transaction. More
by Caddy Girl
Employees Worked With
Andy Fusiara, Bud McFadden, Charles Darling
November 27, 2018
Great buying experience Our first Toyota was bought used from Luv Toyota in 2015. We decided to stay with the Toyota brand and we when right to Luv. From our first contact w Our first Toyota was bought used from Luv Toyota in 2015. We decided to stay with the Toyota brand and we when right to Luv. From our first contact with Nicole on-line to our salesperson Andy, we were treated great. We never felt rushed or pressured. They answered all our questions from start to finish. Andy Fusiara even helped us days later with navigation system. The service dept has always treated us wonderful. Five Stars all around!!! More
by 12345rav
Employees Worked With
Andy Fusiara, Charles Darling, Joe Colosimo, Nicole Miller
October 04, 2018
BEST Customer Service & Prices! I've been looking and looking for a new car for several months now! Talk about FRUSTRATING!! Buffalo, Erie, Jamestown.... I was Lucky enough to fall u I've been looking and looking for a new car for several months now! Talk about FRUSTRATING!! Buffalo, Erie, Jamestown.... I was Lucky enough to fall upon Luv Toyota! I am absolutely thrilled with the Service I received! From my Salesman Andy to the Manager Al, they all treated me with their utmost attention and made me feel like I was doing business with family! I highly recommend them over any of the others in the 100 mile driving range. No games! No gimmicks! No hiding numbers! Real People with NO BS! LOVE Luv Toyota! More
by Handy Man Tim
Employees Worked With
Andy Fusiara, Al Attard, Lisa Cheney
September 03, 2018
my experience with Luv Toyota was wonderful, My experience with Luv Toyota was wonderful Everyone was extremely helpful all my questions were addressed and I couldnt be happier with my Rav My experience with Luv Toyota was wonderful Everyone was extremely helpful all my questions were addressed and I couldnt be happier with my Rav 4 More
by lenny101
Employees Worked With
Bill McFadden, Bud McFadden, Al Attard, Jeremy Thorrp
July 06, 2018
Great Used Car... Even Better Sales Experience I recently saw a 2016 Toyota Highlander on the Luv Toyota website and it immediately caught my eye. The website had a large number of great photos of I recently saw a 2016 Toyota Highlander on the Luv Toyota website and it immediately caught my eye. The website had a large number of great photos of the vehicle, and I was very interested. I contacted the dealership through the website (Nicole) and made an appointment to test drive the car. I dealt with Al Attard and loved the vehicle after the test drive. But, what I was even more impressed with was the customer-focused atmosphere in the dealership. It started with Al and his friendly and helpful demeanor; he actually wanted to make sure that I was happy with the Highlander and not simply there to make a sale! You can tell a lot about a purchase by the people who stand behind it, and after 40+ years buying cars, I am a committed Luv Toyota customer! More
by GI_Joe_K
Employees Worked With
Al Attard, Nicole Miller, Lisa Cheney
