LEV KIA of Framingham

I visited this dealer because of an ad on their website for a used Kia Optima. Ken was my sales person and we were able to reach an agreement on the price of the car. I signed a purchase agreement and lef for a used Kia Optima. Ken was my sales person and we were able to reach an agreement on the price of the car. I signed a purchase agreement and left a deposit on the vehicle. The agreement was pending an inspection and approval of the vehicle by my mechanic. My mechanic reviewed the vehicle and gave me a list of several issues that needed to be fixed. One of these issues was that the vehicle required two new rear tires to pass inspection. I gave the dealer my mechanics recommendations and required repairs, Ken said they would take care of it and I could pick up the vehicle in 1 week. 3 days later I received a call from Bill - he informed me that there was not enough "margin in the price of the vehicle" to put on two new tires that matched the current tires on the car. He offered to buy one tire if I agreed to pay for the second. I told him that was not acceptable and told him that they could either take $500 of the price of the car and I would buy the tires on my own, or put on 4 new tires that were less expensive, but still of comparable quality, so that the car would have 4 matching tires. Bill told me that was not an option as that would still “cost too much”, and that I could either wait for them to "find" two used tires that had enough tread left on them to pass inspection or they would give me back my deposit. Needless to say I walked away from this deal. I would be wary of buying from this dealer, in my experience, they are dishonest do not live up to their promises. More

I purchased a 2011 Kia Sorento in late September. Ken I purchased a 2011 Kia Sorento in late September. Ken Russian was an excellent salesman … very courteous, patient, and very informative about the c I purchased a 2011 Kia Sorento in late September. Ken Russian was an excellent salesman … very courteous, patient, and very informative about the company and the vehicle. I test drove both a 4 cyl and 6 cyl Sorento, ane went with the 6 for more power. Ken made the purchasing experience very easy, without any pressure. Ken explained, in detail, all of the functions of the Sorento when I picked it up. I signed the papers at 8:00 p.m. on a Tuesday, and picked the Sorento up at 6 p.m. on Wednesday. The trade-in amount that I got for my Honda CRV was also reasonable - and they didn't try to low ball the price, as a lot of dealerships do. Bill Kelly, who handled the financing, was also very warm and personable and explained all the paperwork to me so I understood what I was signing. The price was right and the financing was very appealing. The location of this new dealership in Framingham, MA is also perfect for me, as it is only a couple of miles from my house and only a mile from my work which will make it very convenient if I ever have to drop the Sorento off for service. My only suggestion for the dealership would be to paint the area around the parts counter! I would highly recommend buying from Lev Kia. Patti More

I've had *really* bad experiences with dealerships, so I was on-edge and worried about replacing my old Audi. I can remember lots of dealership experiences where I asked a question, and the salesperson was on-edge and worried about replacing my old Audi. I can remember lots of dealership experiences where I asked a question, and the salesperson would launch into this long speech, totally deflecting the question and making me feel like I had entered some parallel universe where words had different meanings (like the words "price" and "additional fees", for example). In fact, the first few dealerships I went to this month were of that "parallel universe" style. I'd ask about price ranges, and I'd get nowhere when I told them that "No, I was not going to buy today." I was pleasantly surprised by my experience at Lev Kia. From the time I sent email to them asking about the Sportage, I got quick and polite answers. No one was pushy. Ken answered my questions directly and explained everything. And for the first time ever, the numbers we discussed at the beginning were the numbers that came out at the end. The people I met there were all helpful and responsive, and were flexible (I didn't have the Title of my car with me, and there was no problem bringing it the next day). I love my new Kia. I haven't been over to their Service Department yet, so I don't know how good they are on that end. More

Went to 2 other Kia dealers in search of a new car. Lev Kia offered the best price by far. The salesman (Tony) was very knowledgeable on the vehicle,thoroughly answered all my questions and was a joy to w Kia offered the best price by far. The salesman (Tony) was very knowledgeable on the vehicle,thoroughly answered all my questions and was a joy to work with as was the mgmt. staff. I would highly recommend. More

After dealing with typical salespeople at car dealerships, we felt tapped. I didn't want to have to sit through negotiations and the accompanying BS that goes with it. We walked into Lev Kia an dealerships, we felt tapped. I didn't want to have to sit through negotiations and the accompanying BS that goes with it. We walked into Lev Kia and it was different right from the start. Phil was friendly in a natural and warm way, not in a pushy "I am going to sell you a car" way. We went through the numbers and it was easy and effortless. We came prepared and knew what we wanted and Phil more than met us halfway. In fact, the entire transaction was so great, we left with two cars! If you are looking to get a new car and don't want the hassle, but want great service and a great quality product, Lev Kia is the way to go. I would and I have recommended both Lev Kia and Phil to many people already. Thank you again for a memorable experience. All car dealerships and car salespeople could learn from the way that Lev Kia treats their customers. More

Hi all! After saving and procrastinating for a few Hi all! After saving and procrastinating for a few months, and having a few brief (under five-minute) car dealership visits (left b/c of poor custo Hi all! After saving and procrastinating for a few months, and having a few brief (under five-minute) car dealership visits (left b/c of poor customer service) I found this gem in Framingham. Had no idea purchasing/leasing a car could actually be so pleasurable. Wow. I walked up with my folder of info, with fists clenched, expecting what I'd found elsewhere...pushy salespeople with shoddy attitudes, but not here. Ken walked up very approachable, friendly, direct and knowledgeable. Not pushy in the least bit. After test driving the car I liked, I decided that Ken should certainly have the commission because of his demeanor so I entered into a lease agreement. Hadn't been planning on leasing a car today but it all felt right. Working out the finances went smoothly as Burt, the sales manager, was also friendly and easy to work with. I'm a happy lady and spreading the message on to all who will hear me. It is rare to find such commendable customer service these days, so I'll sing Lev KIA's praises to all who will listen :) Happy car shopping! More

Our experience with Lev Kia has been wonderful. Phil Ohanian was a pleasure to work with when shopping for our new car. He was friendly, answered all our questions honestly, and didn't pressure us at al Ohanian was a pleasure to work with when shopping for our new car. He was friendly, answered all our questions honestly, and didn't pressure us at all. The car pricing was extremely fair (we checked Edmunds before we went in). There was a minor problem with the light gray upholstery on the car—a couple of spots on the back seat—that they twice attempted to remove before we drove the car off the lot. They finally just replaced the entire back seat for us to solve the problem. We feel we got a lovely car at a great price and appreciate the level of service we've received from Phil and the Service Department so far. We would certainly recommend Lev Kia to anyone shopping for a car/SUV. More

This customer highly recommends Lev Kia for service and repair to his friends and family. Repairs to his Kia vehicle were performed to his Kia vehicle in a very friendly, timely and professional manner t repair to his friends and family. Repairs to his Kia vehicle were performed to his Kia vehicle in a very friendly, timely and professional manner to his complete satisfaction. Sincerely, Victor Wardenaar. Newton MA. 07/22/2010 More

We were treated in a most friendly manner from the moment my wife, son and I walked in the door. Never once were we pressured to buy anything, Mr Ohanian took great pains to satisfactorily answer all of my m my wife, son and I walked in the door. Never once were we pressured to buy anything, Mr Ohanian took great pains to satisfactorily answer all of my many questions. The result, I got the car I wanted,reasonable terms and the best warranty in the business. I short, a very successful sale, all winners, no losers. Thomas E. Jordan More

From beginning to end their service was friendly, helpful and courteous. They made buying the Kia Sorento a very pleasurable experience. We are very pleased that we stopped and inquired when we first saw and courteous. They made buying the Kia Sorento a very pleasurable experience. We are very pleased that we stopped and inquired when we first saw the car in their lot. I will receommend this dealership to friends and family who are looking for great buying experience. More