LEV KIA of Framingham

First, let me say that I had no intentions of buying a Kia when I purchased my car in July 2013. I was in the market for a budget-friendly, late-model, low mileage crossover SUV with good handling . Howev Kia when I purchased my car in July 2013. I was in the market for a budget-friendly, late-model, low mileage crossover SUV with good handling . However, when I saw the 2011 Kia Sorento at another dealership, I was hooked. I was (and still am) very happy with my purchase until I realized that the audio port wasn't working properly. Unlike the masses, I don't have an iPod, I have a Zune. When I inserted my 3mm audio jack, the sound was distorted and tinny. The other dealership suggested that my cord was probably shorted and that I should take it to Lev Kia for a replacement. Well, I wasn't sure of the reception I would receive since I bought the car elsewhere, but one of the salesmen (Tony) came out and assisted me. He then suggested that we take it to the Service area and Warren came out. He was equally pleasant and enthusiastic. They troubleshooted and we believed that my cord may have been shorted. I purchased a new cord at Target, but it was the same deal. Then I took it to an auto audio store I'd done business with in the past to get a bonafide cord, but it was the same. When I began to extract the cord, the sound was bangin'! We then realized that it wasn't the cord, but the actual port in the car. I took it to the dealership from which I purchased my car. It is still under warranty, after all. Immediately, they launched into this obnoxious rant about the cable only being for iPods and that I was basically screwed. Slowly, I explained that I tried every option and even took it to Lev Kia. No dice. So I drove back to Lev Kia. I explained my situation and within minutes, they literally had three people looking at it. Eventually, Warren came by. He remembered me from the previous day and started trouble shooting again. He even tested my cord in another car and it worked, which meant that the port in MY car had a short, not the cord. Not only did they fix it, but they notified me of a recall and suggested that we fix everything in one go. And that was before they knew it was still under warranty. I was floored. Here I was thinking that I'd get an attitude or dismissal, but they genuinely cared. The bottom line was I just needed someone to listen and take me seriously. I'll definitely go there again. Next time I buy a car, I'm buying a Kia and I'm buying it from Lev Kia in Framingham, MA. Thank you guys!! More

My wife and I had been shopping for a new car. We looked at Nissan, Hyundai and Kia. I sent an E-mail regarding Kia. Phil Ohanian E-mailed me back asking what I was looking for and made himself available bo at Nissan, Hyundai and Kia. I sent an E-mail regarding Kia. Phil Ohanian E-mailed me back asking what I was looking for and made himself available both by e-mail and telephone. He was courteous, freindly and knowledgable but he was not pushy at all. We scheduled a time to meet and he was again. punctual, freindly and he made us feel like we were the only customers in the world. Again, I am don't enjoy pushy salesmen and in fact will walk away from a great deal if I feel I'm being pushed. Again I couldn't have felt more comfortable. We were then introduced to Gery Cimino who again was a perfet gentleman making himself available if needed. When we decided to make a purchase Phil was very knowledgable about the car, about Lev Kia's policies, and left us completely satisfied. When the deal was sealed we met again witrh Gerry for the paperwork. He made some offers providing us the facts and not a pushy sales pitch. We were perfectly comfortable and rather than feeling anxious, he made the experience terrific. We were introduced to Warren Rios in Customer Service who was knowledgable and freindly. After speaking to him for 5 minutes, I feel like I would walk into the Service Department and feel relaxed and not intimidated at all. Our overall satisfaction has been over and above anything we could have expected!!! Thank You and I nominate Phil Ohanian as the salesman of the Year. More

I had a wonderful experience purchasing my 2013 Kia Sportage. I went on a Saturday not even sure I was going to purchase a Kia as I hadn't shopped around too much at other dealerships. I had my mind se Sportage. I went on a Saturday not even sure I was going to purchase a Kia as I hadn't shopped around too much at other dealerships. I had my mind set on a small to mid-sized SUV and my mother suggested test driving a Kia Sportage. As soon as I saw it I liked it immediately. The salesman Phil came outside and we told him we wanted to test drive the Sportage. He gave us the keys and let us take a ride while he got some paperwork/information prepared in case we had any questions. I loved the way it drove and as soon as we returned I knew it was the vehicle I wanted. Phil showed me the different colors that were available. The dealership did not have the color I wanted in their inventory, but Phil informed us another dealer in MA did and he would be able to get it if I was interested. There was no pressure at all from Phil; he was extremely helpful and not pushy at all. He was very informative and answered all questions. Although I was pretty much set on the Kia, I decided I wanted to think about it a bit more and actually drove to the Shrewsbury Kia to see the color that I was interested in since it wasn't available at the Framingham Kia. It was a Twilight Blue. I saw the color in person and fell in love with it! That day we ended up calling Phil to tell him to definitely try to get the Twilight Blue Sportage that was available at the other dealer. The whole negotiation was done over the phone and took no more than 3 minutes. My vehicle was delivered the following Thursday and Phil kept in touch the days before through e-mail as well as answered all the financial questions which made me feel at ease. On Thursday we met with Gerry to complete the financials which was surprisingly painless. He did ask if we wanted the Extended Warranty but as soon as I said I wasn't interested, he moved on. You don't see too many dealers who don't push you to get the warranty so that was great. I signed some papers and then I took my vehicle off the lot. It was the easiest transaction I have ever been a part of. Two days later I did notice a very small ding on the right hand passenger door side. I had picked up the vehicle in the pouring rain so it was very easy to miss for all of us. This wasn't a huge problem. I called Phil to let him know and he apologized and told me to just bring it in anytime to the Service Dept. I ended up bringing it in that same week and they removed the ding no problem. I had a great experience with Warren at the Service Dept as. He was very polite and so helpful! I would like to thank Phil, Warren, Gerry & the rest of the Lev Kia team for a terrific experience, and will be recommending this dealership to many! I love my new Sportage and am so happy I chose this dealership. Thank you!!! Mallory Landry More

When I first brought my Sportage from Ken at Lev Kia, I told him to me service after the sale means everything to me! Warren and the entire service department have been nothing other than Excellent!! Exper told him to me service after the sale means everything to me! Warren and the entire service department have been nothing other than Excellent!! Expertise, honesty, caring and most of all trust is the best way that I can describe my experience with Lev Kia! I will never take my sportage to anyone else except Lev Kia. They represent the standard that other brands wished that they could ever try to be. Trust means everything to me and Lev Kia shows me that every time I visit them! Thank God for Lev Kia and Warren!! More

This is the 2nd time I have leased with Lev Kia and I will continue to return. The process was fast and painless. The staff worked together as a team and communication was outstanding. I would highly rec will continue to return. The process was fast and painless. The staff worked together as a team and communication was outstanding. I would highly recommend pursuing your Kia lease or purchase through Lev Kia. My wife will soon be following in my path with them. More

My fiance and I were looking for a new car and bought a Kia Soul. We had an awesome experience at Lev Kia. We were helped but not badgered or pressured. Phil explained everything about the car we were inte Kia Soul. We had an awesome experience at Lev Kia. We were helped but not badgered or pressured. Phil explained everything about the car we were interested in, and answered all of our questions. Gerry was very helpful and comforting when he walked us through the final paperwork. It was a very good experience, and a fun one! Thank you so much, we Love our new car!! More

I had a great experience at the LEV Kia dealership. Phil Ohanian really helped me out. Phil was knowledgeable, patient and thorough. I would highly recommend Phil and the dealership to my friends, Ohanian really helped me out. Phil was knowledgeable, patient and thorough. I would highly recommend Phil and the dealership to my friends, More

I wrote before a bad review but i found gerry called me & discused eith me what happened & it was missunderstood & he worked hard with me to get a nice car from them & i bought toyota venza , it is very ni & discused eith me what happened & it was missunderstood & he worked hard with me to get a nice car from them & i bought toyota venza , it is very nice car , & gerry & kein they are vey helpfull , they are carring about their customer More

I seen the car on Autotrader and contacted the dealership for more information on the car, Phil contacted me and let me know that car was in stock and that he would help me answer any questions i had. I went for more information on the car, Phil contacted me and let me know that car was in stock and that he would help me answer any questions i had. I went to see the car at the dealership and Phil was very informative about the features of the car and answered all the questions i had. there was no pressure to make a decision on the car, but i decided to pick it up. Gerry and Burt both helped to get he financing in order and the paperwork all in place. all of them were excellent to deal with and i would recommend them all. I had told Gerry the price range i wanted to pay per month and he actually was able to get me into a lower payment then i was asking to be in. A solid dealership with a great group of people. More

I am not good about doing reviews but I wanted to make a point to do this one. My experience at LEV KIA.. especially with Phil, was a great one. We visited another Kia dealer and were not happy with the Sal point to do this one. My experience at LEV KIA.. especially with Phil, was a great one. We visited another Kia dealer and were not happy with the Sales on what we wanted and their inability to work with us. We ended up getting a better deal with a brand new Sorrento than we were going to get on a new or used older model. I always stress when having to go car shopping as I typically do not like to deal with the sales people and can't stand the numbers game but Phil made everything seamless and we actually looked forward to coming back to see him again. I have been a loyal Nissan owner for my past 3 cars and swore I would go no where else, the dealer I worked with always treated me well so this was very hard for me. I was quickly impressed and felt better about my decision after our experience with Phil. I think he won us over and now we may be Kia owners going forward. Phil is very knowledgable but more importantly .. he is genuine and not your typical sales person. We felt at ease right away! I look forward to working with Phil in the future as well as LEV KIA! We love our brand new Sorrento and appreciate the wealth of knowledge Phil provided. HIGHLY recommend him! More