Back

LA Auto Star, Inc.

Virginia Beach, VA

not yet
rated
26 Reviews

1766 Virginia Beach Blvd

Virginia Beach, VA

23454

Directions

By Type

Showing 26 reviews

February 23, 2024

Bought car out of state, obviously there would be things wrong with the car. Salesman told me about the front end situation, which was never reported to carfax. He never told me about the wheel barring need More

by T227
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike khabarov
Feb 23, 2024 -

LA Auto Star, Inc. responded

It is very unfortunate, Travis, that you feel like we are deserving of the 1-star rating. In addition to telling you what we know about the car, Mike also did a very extensive life video call with you, showing all the good and the bad up close, as we do with all the out-of-area buyers. Because of the transparency, we want our buyers to see and hear everything about the vehicle before making a purchase. Possibly, we did not hear the sound of the wheel bearing if it was not very obvious, the hood did not fall when we had the car, otherwise, we would replace the hood struts (it is an 18-year-old vehicle). You did send a picture of about 5mm long chip on the windshield taken from the inside of the vehicle that may or may not have been there, or could have been chipped during the vehicle transport. In VA, small chips like this do not affect State inspection. The last message on record is when Mike asked you to have mechanical concerns diagnosed by the professional shop and to share their findings with us. We are very well known in the area as the dealership that goes above and beyond when preparing our vehicles for sale, whether they are 2 or 20 years old. So sketchy is not who we are! Communication is the key!

April 28, 2022

Another WIN at LA Auto Star! ! Why buy a car anywhere else where you can have a personalized experience delivered right to your door!? I had flexibility and time for this recent p More

by Julzskillsusa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Abramova
Apr 29, 2022 -

LA Auto Star, Inc. responded

Julz, It was one very exiting order and we definitely had fun looking for a Wrangler with all the unique features for you. We were even more exited once an exact match to your wants was found! Enjoy your year around fun drive in Jeep Wrangler Unlimited Rubicon - gorgeous vehicle for a happy customer ;)!

February 11, 2022

Very accommodating, very easy going atmosphere, no pressure sales. Great pricing and lots of different vehicles to choose from! More

by Scccr20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann Urmeneta, Natalie M
November 27, 2021

BUYER BEWAREInitially I thought I was dealing with a BUYER BEWARE Initially I thought I was dealing with a fair and honest business. I contacted LA AUTO STAR to inquire about the 2010 MAZAD CX7 they li More

by charles
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johann Urmeneta
September 15, 2021

I drove 5 hours from Philadelphia to Virginia Beach, VA to purchase a beautiful 2018 Ram 2500 from La Auto Star. It literally was the best vehicle purchasing experience I've ever had. I was apprehensive ab More

by A.edwards1987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Abramova, Johann Urmeneta, Natalie M
September 04, 2021

No pressure, straight forward good people all-around. No hassle very smooth process. Thank you so much for all your help. Definitely recommend. Will be doing business here in the future. More

by Bryonspahn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Abramova, Johann Urmeneta, Natalie M
August 13, 2021

The experience at LA Auto Star was above and beyond! Working with Johann was a breeze and the car was ready to go ASAP. They gave a great trade in value on my car and made it a very smooth process. I wo More

by Aaronb411
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Abramova, Johann Urmeneta, Natalie M
August 10, 2021

Very straightforward my type of thing. Handled very well and took care of me very well great place and great people definitely a good experience. More

by Baqvschmelzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann Urmeneta, Natalie M
August 04, 2021

Johann did an amazing job in taking care of me through the process. Prior to me actually coming in he was very helpful in answering all my questions and keeping in contact with me. We drove 4 hours to com More

by katrina.a.thompson13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann Urmeneta
August 02, 2021

I was at my wit's end trying to find a new 4Runner and Johann made my day! His quick responses were concise, informative and he was able to get me in my new truck in record time! We saw truck Sunday, Joh More

by PMLong371
Recommend Dealer
Yes
Employees Worked With
Johann Urmeneta
1