L.A. Honda World

Great customer service! I couldn't believe how helpful and fair everyone was here at this dealership. I would definitely recommend this dealership to friends and family - I am already loving my ne helpful and fair everyone was here at this dealership. I would definitely recommend this dealership to friends and family - I am already loving my new CR-V. Thank you, Honda World! More

This dealership was very great and they helped my friend get into his brand new Honda Fig. David Smith was very helpful and he made the experience here quick and easy THANKS HONDA WORLD!! get into his brand new Honda Fig. David Smith was very helpful and he made the experience here quick and easy THANKS HONDA WORLD!! More

Bought my first new car from Honda World! Well, my parents bought the car for me! It's my graduation gift, since I graduate in 6 weeks! Maia Hau helped me find the perfect car and at the perfect price parents bought the car for me! It's my graduation gift, since I graduate in 6 weeks! Maia Hau helped me find the perfect car and at the perfect price! She was willing to help me and my parents in any way she could in order to buy the car right on the spot. They accommodated our price needs and within 4 hours I was driving home in my new 2014 Honda Accord, EX. Their business is selling cars, and that is exactly what they do! They make clients happy and allow them to drive home in the car of their dreams! A friend recommended me to this place after she purchases her car (at a great price as well). And she also recommended one of my friends there (which also bought a car at a fantastic price). Since now I am a customer of Honda World, I recommend anyone to puhcse their car at this location. I think you all will be very pleased! More

Vince santos and alex milan helped me out with my trAde in. Vince sold me my first car and i was pleased with the service. in. Vince sold me my first car and i was pleased with the service. More

My family and I purchased a civic recently and Shahan My family and I purchased a civic recently and Shahan and Vince provided us with excellent service. They were attentive to our needs and made the p My family and I purchased a civic recently and Shahan and Vince provided us with excellent service. They were attentive to our needs and made the process easy, friendly and hassle free. Thank you for making our experience such a positive one. More

This place is ridiculous, I will never come here EVER. They are all frauds, charged my card and made me pay cash saying my card didnt go through. Never felt so unsafe about a place before in my life. Mana They are all frauds, charged my card and made me pay cash saying my card didnt go through. Never felt so unsafe about a place before in my life. Manager did nothing about te problem and lied to my face, and a cashier did something that he couldnt even do WOW.DO NOT COME HERE. waste of time. More

BE AWARE OF THIS PLACE!!!! I want to share AWFUL BE AWARE OF THIS PLACE!!!! I want to share AWFUL experience with Honda World in Downey, this is a letter I wrote to the manager Oscar Ramirez. Case BE AWARE OF THIS PLACE!!!! I want to share AWFUL experience with Honda World in Downey, this is a letter I wrote to the manager Oscar Ramirez. Case and point, recently I went to the Honda service as I always do for an oil change, as most of the time after they check the vehicle you're "Certified Mechanics" make recommendations of what needs to be repaired "urgently." In my situation your mechanic assured me and advised me that my engine was leaking oil from the "O-Ring" and that it needed to me replaced FAST, ASAP. I asked for the cost and the service advisor said it would cost over 1,200.00 to replace the "O-Ring" because they needed to remove the timing belt to get to it. I told your service advisor that it was a lot of money and that before repairing it I would like to get a second opinion which I did. I went to a certified Honda mechanic and after inspecting the car he said that the problem was not coming from the "O-ring" instead it was from the oil pan seal, I went back to the dealer and requested another inspection and your "Certified Mechanic" insisted that the leak was coming from the O-ring and not the oil pan. Your service advisor even took me to see the car to show me where he thought the oil leak was coming from, when I saw the oil pan it was clear to me that the leak was coming from the oil pan seal, but despite the obvious your "Certified Mechanic" INSISTED it was not. Your service advisor recommended your mechanic to clean the area and for me to return in two days to see what was really happening, I complied. I left and came back after two days and finally your mechanic admitted after seeing CLEARLY that the leak was coming from the oil pan seal. He had been WRONG, a mistake that would of cost me $1,200. After that exhausting process and a lot of time wasted your service advisor told me that my warranty on that part expired and that I had to paid for the repair, I told him that I didn't think it was fair since I had replaced the whole part at your Honda dealer about 3 years ago and that perhaps it was not done properly, and/or perhaps your mechanic failed to communicate the issue prior to my warranty being expired. Your service advisor, "Freddy," told me that he would try to talk to you to see what could be done and your response was to offer a 15% discount like if that would actually resolve and erase all of your "Certified Mechanics" lack of professionalism to really address the oil leak. I ended up paying over 250.00d to repair the oil pan seal that was leaking oil and 3 years ago I had replaced the oil pan completely, all amounting to over 600.00 dollars to do it. If you don't believe me about this events that occurred ask Freddy C. regarding your "Certified Mechanics" mistake and his unwillingness to see his mistake until he was backed up against a wall and his mistake completely unveiled. Not only did your mechanic fail, but you as a manager failed in not properly handling this matter when you were made aware of it. Would you like it if a professional attempted to charge you $1,200, and then claim that something is defective when the problem is coming from another source; PUT YOURSELF IN MY SHOES. I ask myself. Are your mechanics well trained and how much knowledge and trust do your certified mechanics have to offer to the clients? If I would have not been the type of customer that always asks and gets a second opinion, I would have had spent $1,200 because of your mechanic's irresponsibility, shall I repeat I would have spent $1,200 and the leak issues would have not been resolved. This is RIDICULOUS, and on top of that your mechanic was still trying to deny his mistake to Freddy and myself. This is completely UNACCEPTABLE. It is so disappointing and sad how someone who lacks the knowledge about cars could easily be taken advantage by another, who supposedly has the education and training to make profession recommendations about your car. Wow, is that what Honda Downey has lowered it standards too? Why should I continue to trust my car at your service department or what would make me want to recommend Honda World to others. You may be saying to yourself this is one bad experience, but believe me I have had several at your department...a year after I had bought my car, my gas pump stopped working just and I had bought the extended warranty on my vehicle through Honda care. I was supposed to be covered not only by the extended warranty, but the warranty that comes from the vehicle, instead I was told repeatedly that-that specific issue was not covered by the warranty and that I had to pay for it which I did only to find out after, that you service advisor had lied and that the warranty should have took care of the repair . Conclusion: Honda mechanics are no different than what is outside, your "warranty" is a joke and a rip off, Customer service rep. "Nicole" is very unprofessional, will lose a lot of clients thanks to her horrible serv. next car will not be a Honda for sure More

I called ahead for an appointment for service. I spoke to Nicole who said come on in and we'll take you,no problem. When I got there I patiently waited for some to come out and put one of those number cones Nicole who said come on in and we'll take you,no problem. When I got there I patiently waited for some to come out and put one of those number cones on the top of my car. I was the first car in line and there was nobody else behind me. After about 10 minutes standing there I walked inside. Because I spoke to Nicole, I had to wait for her to finish with a customer who came in after me. A total of 5 people went ahead of me who came in after me. 20 minutes later I was still waiting for someone to help me. It was very frustrating and very inprofessional. I purchased 3 Hondas in the the last 6 years from Norm Reeves in West Covina. My sales guy STILL calls me a year later. Go some where else. If they can't help you for service then you shouldn't get the commission when I buy my 4th Honda in 2 years. More

I was in the market for a white stick shif CRZ. I called sales was directed to vin I asked more than 10 times if they had a White manual CRZ and an every time VIn said yes!! I per approved my credit and dro sales was directed to vin I asked more than 10 times if they had a White manual CRZ and an every time VIn said yes!! I per approved my credit and drove up to LA from San Diego . First I was directed to another sales man who told me thAt it was at a different location and then they said someone else had been trying to buy it at the same time Wich was lie they never had the car!!!!! The sales manager came out with a deal for a black one they had and was a jerk about it he gave me a paper said this is the best I can do Wich was bogus because I got a better quote for the same one in San Diego I said no thankyou and he did t really apologize just let me go. I wasted five hours of my time dont waste any of your time there. Worst customer service by a manager I have ever had!!!! More

After online shopping and a few negotiations with several dealers, I got my Honda Accord here and I am satisfied for the price. I purchased two Accord here, one for myself and the other for my sister. Th dealers, I got my Honda Accord here and I am satisfied for the price. I purchased two Accord here, one for myself and the other for my sister. The process didn't take long. It took about 2~3 hours out the door. I would consider to buy here again! (Althought they don't have that many qty in stock, sometimes they could deliver cars from their sister store, Honda World Westminister.) More