L.A. Honda World

Bullied and coerced into buying a car! Not sure if all employees here have watched and are trained on the "How to be an xxxxxxx bully" customer service tecnhique because 10/10 thats what ha Not sure if all employees here have watched and are trained on the "How to be an xxxxxxx bully" customer service tecnhique because 10/10 thats what happened to my bro when he purchased a 2013 Honda Civic for 21k. That is a joke. That car should cost a maximum of 18k if I'm being generous. They threatened, scammed and coerced him into this satanic deal. Then he had to sit through the finance dude yelling at him for refusing extra packages. Definitely 10/10 will report to BBB for unethical practices and 0/10 would recommend to even satan himself. These people here make satan look like an innocent little baby. 10/10 would rather go to Syria then even go here to purchase anything. More

"Very Satisfied Customer" Happy happy customer I walked in to inquire about a newer Honda and was greeted by Mario, Neal and Steve who offered me a great deal on a 2016 Hon Happy happy customer I walked in to inquire about a newer Honda and was greeted by Mario, Neal and Steve who offered me a great deal on a 2016 Honda civic. The customer service was great they were very patient with me. So I want to thank you Joseph, George , Bryan and Saul. You guys r great!!!!! Thank You so much More

Totally dissatisfied!! ll I had service my 2 cars before and now I'm bringing my 2013 Honda Accord with service part advisor ART (6ft tall with beard/bilingual), very polite ll I had service my 2 cars before and now I'm bringing my 2013 Honda Accord with service part advisor ART (6ft tall with beard/bilingual), very polite and corteus, my service was ONLY oil change per my previous service to another dealer no other service was required now (53k miles), now he says only $66 for oil, after 20 mins, mechanic show up with nasty cabin filters that need replacement, I mean it look horrible like they found on the trash, and that my cat needs lots of services, transmission fluid or flush $229, tire rotation $159 (I got semi new Falken tires so doesn't look that bad), and need the filters changed I asked: I need the filters only how much.. well that's 115 ok let's do it, after one hour came at 185!! And I was like how come he says 115!! Then he says 115 was only the filters, we'll I paid it, now comes the worse: I GOT INSTALLED a aftermarket smoked fog lights and at night on auto didn't work...not even for high beans ...how why?? So they purportedly disconnect my fog lights? Leaving then inoperable ? And left my rear brakes with a nasty horrible squeaking noise, that was not here before....really don't recommend anyone go back for service, complete ripped off More

Service Dept. I called and made an appointment to have my vehicle serviced and my scheduled time was for 9am 10/31/15. My service rep was a female rep by the name o I called and made an appointment to have my vehicle serviced and my scheduled time was for 9am 10/31/15. My service rep was a female rep by the name of ALEX. She is not a very friendly person at all. Upon my arrival I waited 25min before being seen to meet with her. I approached her and she continued to say I will be with momentarily when she was dealing with no one, only siting there on her phone send text messages. This has got to be the worst customer service I have ever had from a rep at Honda World Downey by the service dept. I finally have her attention and we provide her the service plan for the free oil change with my Civic and we begin to ask her questions and she has no answers for us, only that our car will be available by 12pm. We said "ok, no worries we will be back." So me and my wife leave and go run a couple of errands and it hits 12:30pm no call we figure ok maybe the car is not ready. So we wait and wait and wait and wait, It is now 4:45pm, now keep in mind we dropped the car off at 9AM!!!! This means the service dept has had my car for almost 8hrs. I decided to call and I ask if my car is ready. The lady at the other end ask me "who my rep was", I said "Alex she is my rep." The lady places me on a hold then comes to tell me yes your car is ready and Alex called and spoke to you. I informed "I never received any calls and neither did my wife and we had our phones with us the whole day." I told lady "why would this rep lie like that instead of just being an honest person and say I forgot to call." I would have taken and said "ok, no worries" but to lie and say you called is the worst customer service I have encountered and I have been in the customer service field for 8+ yrs. So I leave with my wife to pick up the car and I get there and Alex is nowhere to be found. So I approach another rep and he asks who my rep was and I told him Alex. He said he has no idea where she is and I will have to wait. I told him I have been waiting for almost 8hrs for an oil change this is ridiculous I need my car. He walkies out to have my car delivered to the front and then proceeds to tell me "oh when you that customer service email it will be all 100's right?" I told him, "are you serious right now after the service I encountered today there is no way, I take customer service very seriously." He said, "maybe then you should just delete the email and not even reply." That only further angered me and only one thing crossed my mind, wait on this email write a review and go to the BBB for and file a complaint showing that this is how the Honda World of Downey service dept. treats their customer's. I never received my email, so I am going write reviews on all the social media sites I can and ensure that Alex's name comes up. I can only hope that a my post(s) reach a manager. More

Horrible experience Went to dealership on same day review of 8/31 was written. We dealt with Antonio, Fleet Manager Alma and Mr. Saul, manager. Mr. Saul was rude and con Went to dealership on same day review of 8/31 was written. We dealt with Antonio, Fleet Manager Alma and Mr. Saul, manager. Mr. Saul was rude and condescending. He was dishonest with pricing. Alma apologized and said she would fix things but didn't. Don't go there! We bought a Honda at another dealership. More

The best Honda dealer I came to Honda World Downey to purchase another brand new Honda Accord on 08/24/15. This is the second car I bought at this dealer. The first one I b I came to Honda World Downey to purchase another brand new Honda Accord on 08/24/15. This is the second car I bought at this dealer. The first one I bought was Honda Accord 2007. It was eight years ago but it is still in excellent condition. The reasons I like to come back to buy car at Honda World Downey again are the price, the kindness of the salesmen, the service, and the warm and welcome environment. I am very happy with both purchase for the cars at this dealer. I am pretty sure the next cars I buy for my sister ( when she has driver license) and my daughter ( when she goes to college) will be Honda at Honda World Downey. Antonio is my salesman at this time. He and his manager Mr. Saul are very nice and helpful. They helped me to buy a very wonderful car. They made me love Honda more and it will become the first car I think whenever I I plan to buy or recommend to anybody. They will be the ones I refer to my friends and relatives. Let's come to buy car at Honda World Downey and you will never regret it. Don't forget to ask the salesman Mr. Antonio and his manager Mr. Saul. More

Lies after Lies. Beware Not happy with my new purchase and overall customer service. Had to wait 2 hours to see the finance dept., was lied to over the phone and was given a Not happy with my new purchase and overall customer service. Had to wait 2 hours to see the finance dept., was lied to over the phone and was given a different price to get me to come in, had to purchase $2K of equipment that is actually worth about $300 anywhere else, and was also lied to about reimbursements on my trade-in. I kept asking for it in writing and was told that they had nothing in writing but they "Promised" and "It's the law". Low and behold, I'm not getting back what they said I would be. I also qualified for a lower APR but the guy from finance would not give it to me unless I purchased extras so that he can get his bonus. Beware of Honda of Downey's sellers. They will say anything to get you to come in and to sell you a car. Even if it means lying and overcharging you. More

Tony Nguyen was excellent I was looking to purchase two Honda Accord EXLs last weekend and started the dreaded contacting of dealers. I had already contacted 15 other dealers a I was looking to purchase two Honda Accord EXLs last weekend and started the dreaded contacting of dealers. I had already contacted 15 other dealers and been through all the normal games when I got a hold of Tony Nguyen, Internet Sales Manager. I contacted him via e-mail to start and was very surprised at how upfront and honest he was. He gave me a quote which was too high for me but after a few back and forths we came to an agreement. We then talked on the phone to finalize the deal and again I was amazed at his professionalism. When I got to Honda World, Tony already had the vehicles washed and ready. Everything that we had agreed upon was as we had agreed with no bait and switch or shady tactics.The whole process once we got to the dealership took about 3 hours. This was way too long, but it seemed they had a few challenging finances going on, so I will give them a pass. Mel Cabalar, Finance, completed our paperwork in a timely manner and was a funny(a rarity for a finance guy). The overall experience at Honda World Downey was excellent. I would recommend this dealer to anyone looking to get a no nonsense deal. It is nice to find a dealership that is straight forward and does not play all of the games. More

David Smith helped me pick my perfect Honda I first want to thank Costco for pointing me to the Downey Dealership and there I met an awesome deal David Smith. He was super friendly and made sure I first want to thank Costco for pointing me to the Downey Dealership and there I met an awesome deal David Smith. He was super friendly and made sure my experience was not stressful. I was able to walk out with my Showroom 2015 Honda Civic SE. Yes I'm a PROUD OWNER!! Thank you David Smith!! Tina-Mae M. More

Honest, efficient, very competitive prices. Not the biggest or newest place (it's been a while since I've been to a dealership without a cappuccino machine or fresh baked cookies) but they were Not the biggest or newest place (it's been a while since I've been to a dealership without a cappuccino machine or fresh baked cookies) but they were fast, friendly and above all honest. After shopping prices online across all of Nor Cal and So Cal these guys price matched and threw in some goodies on top of the best deal I could find in the state. Drove 3 hours from Fresno to get the deal they offered me, the whole time thinking that when I got there they were going to throw out some fees that they'd forgot to mention. To my surprise they had all the paperwork ready to go just as promised online. Nothing added on, no hard sell for anything extra. Awesome experience, great price, great people. The other dealers can keep their cappuccino, I'll take the deals and experience from Honda World in Downey. More