Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Miracle Buick GMC of Kutztown
Fleetwood, PA
23 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 23 reviews
December 05, 2024
The service dept is inexperienced mechanics the tore out my engine saying a piston was bad due to a compression test but never checked back pressure on the motor..the catalyst converter was bad not the engi my engine saying a piston was bad due to a compression test but never checked back pressure on the motor..the catalyst converter was bad not the engine. So my engine was torn apart for being misdiagnosed..Then they wanted an extreme amount to fix a problem that didn't exist .Dont ever take your vehicle to their service dept for repairs.. More
by Chrissy622
Employees Worked With
Service manager
November 14, 2024
I would recommend this dealership to anyone looking to purchase a new vehicle. The team at Kutztown is honest, knowledge and courteous. Working with Marc Konchinsky to buy my new truck was the best buying purchase a new vehicle. The team at Kutztown is honest, knowledge and courteous. Working with Marc Konchinsky to buy my new truck was the best buying experience I ever had when purchasing a vehicle. Everything was completed in 24 hours and I had to do it long distance - which could have made things more difficult - but it didn't. Marc took care of everything and all I had to do was pick up the truck. Everything was prepared and waiting for us when we got there. So thank you Marc and thank you Miracle Kutztown for making this a great buying experience! More
by csaleh
Employees Worked With
Marc Konchinsky
October 15, 2024
Worst repair service dept there is. Misdiagnosed my engine.tried to scam the warrenty co ..then tried to scam me after they could not prove to the warrenty co the part was broken,becaus Misdiagnosed my engine.tried to scam the warrenty co ..then tried to scam me after they could not prove to the warrenty co the part was broken,because it wasnt!! Now my motor is in the bed of my truck cause I wouls not pay to put it together with the same problem it had when it was taken there. Now they voided my warrenty on my motor and I am making truck payments for the next 2 yrs on a vehicle with no motor. More
by Chrissy622
Employees Worked With
Nicole and service manager
October 12, 2024
Properly named business! It’s a Miracle they are still in business!!! My friend DROVE their vehicle there for warranty service and now has to TOW the same vehicle back him wi It’s a Miracle they are still in business!!! My friend DROVE their vehicle there for warranty service and now has to TOW the same vehicle back him with no engine in it!!! That is NOT ok!! More
by Kat
Employees Worked With
Service
October 11, 2024
Took my truck in to be diagnosed which the mechanics misdiagnosed it ripped my engine apart only to find out the warranty co did not find anything wrong with the part so I had to tow my truck away with misdiagnosed it ripped my engine apart only to find out the warranty co did not find anything wrong with the part so I had to tow my truck away with the engine ripped apart in the bed of my truck.. I would never trust this place again to work on anything..I am making payments on a truck that has no engine in cause they wanted 10000 to replace it trying to scam the warrenty co then me. More
by Chrissy622
Employees Worked With
Nicole and service dept
February 17, 2024
Do not buy from this dealership. They will lie to your face to get the vehicle sold. Then they will flat out ignore you for selling a vehicle with frame damage. They will lie to your face to get the vehicle sold. Then they will flat out ignore you for selling a vehicle with frame damage. More
by kibz32
Employees Worked With
Ricky Dietrich
November 23, 2023
Truck was in for service. I complained about the last service and how they did not grease any of the grease fittings. The service advisor made a note to grease the fittings. I complained about the last service and how they did not grease any of the grease fittings. The service advisor made a note to grease the fittings. Once again, they did not! Time to find another repair center. Very disappointed for the cost of the service! More
by Disappointed
Employees Worked With
Nicole
May 12, 2023
Great dealership! Highly recommend Marc Konchinsky, salesman.. great detail on my new Cadillac. I would highly recommend this dealership for Cadillac/ gmc / Buick Highly recommend Marc Konchinsky, salesman.. great detail on my new Cadillac. I would highly recommend this dealership for Cadillac/ gmc / Buick More
by nissanron
Employees Worked With
Marc Konchinsky
July 27, 2022
It seems to take some time to get an appointment if you want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second person in the dealership in the morning. It seems to take a long time to have things done when waiting. I always ask to have my car wash. But most of the time there is always some excuse. This time they said it was washed but you could not tell that because it still was dirty. I have had other dealerships wash your car anytime you brought it in without any issues. Stuff is usually friendly. More
by mom
Employees Worked With
don't know
