Kunes Mad City Mitsubishi of Madison

What a horrible experience. I purchased an '18 Dodge Journey. I knew it had higher miles but I assumed that the vehicle was fully inspected and with the Kunes warranty would be I purchased an '18 Dodge Journey. I knew it had higher miles but I assumed that the vehicle was fully inspected and with the Kunes warranty would be a good deal. 2 weeks after driving off the lot, there was a horrible rattle in the front. I called the dodge dealership in Elkhorn assuming that would be the best place to get a Dodge from Kunes serviced. They looked at it but couldn't find anything wrong. They noted at the time that there was concerning wear on the rear brake rotors. They also noted a recall and said they would order the parts. In the meantime I contacted Jake Trainor with the concerns about the brakes. Supposedly they were going to work out a deal with their sister dealership to comp part of a brake job. 1 week later I called to find out where the recall was at. The part was never ordered. And it sounded like the internal conversation never happened. When the part arrived, the rattle was back and worse, so the Elkhorn dealership took care of the recall and found the noise was from a failure of the power transfer unit to the AWD. They said the car should not be driven until it was fixed. I immediately contacted Jake again. I was told they would look into it and get back to me. A couple days went by and no word so I called Elkhorn. They had not been called by Madison at all. It took another week and a half before Madison finally got the car in their shop to evaluate. I again mentioned the brake concerns, and by this time, I had attempted to replace the front brakes as part of the 100k service. I found that one of the slide pins was seized up. I checked the rear brakes as well and found both pins were seized on the driver side. Having put less than 1k miles since purchasing, I was adamant the problem was there during the presale inspection. I was told they would address those issues as well. It took another 3 weeks before they finally had the part and got it installed. The entire time, I had to facilitate a loaner from one of their newer local dealerships to me in Beloit. That team did a great job and seemed to be the only ones concerned with how this experience was dragging on. I was the one calling to get updates from Jake or the Madison service manager. I purchased the car in mid-march and finally had it in the driveway for good in late May. I took care of the front brakes since I had the parts already. The pin was free and so I assumed they did what they said and fixed the seized pins. In December I noticed the rear brakes started squeaking like they should when they are wearing out. I ordered rotors and pads and jumped into the routine job. Imagine my surprise when I took off the driver caliper and found the pin wasn't just seized but the dust boot was torn and the pin was so rusted the boot was bulged. In 9 months, I have put 5k miles on it and spent over $1500 in parts And the $100 warranty deductible for the power transfer unit work. I thought going to one of the bigger dealer families in the area would be a great experience. I couldn't have been more wrong. As I look at needing to replace my wife's vehicle I know where I won't be shopping. More

Was buying a car supposed to be this easy? Penny at Kunes Madison is the only person and place to purchase your vehicle. From the start Penny made my wife and I feel at ease so much so that we Penny at Kunes Madison is the only person and place to purchase your vehicle. From the start Penny made my wife and I feel at ease so much so that we drove 2 hours just to deal with her on our new purchase of a vehicle. Penny, We can't thank you enough. WE LOVE OUR NEW CAR!! More

High pressured sales experience, would not recommend. This dealership seemed like the typical used cars salesman stereotype. I went in to the test drive totally sure that I wanted to buy the vehicle, This dealership seemed like the typical used cars salesman stereotype. I went in to the test drive totally sure that I wanted to buy the vehicle, but the continued pressure and uncomfortable financing discussion made me walk away. Despite having run an estimated financing/monthly payment online, we were presented an estimate over 2x that amount. When talking through why it was so much higher than expected, it seemed like every item was a battle: sticker price, interest rate, declining the dealer-added coverage, trade-in value. As we were trying to leave to think about it, we were flat out asked "what does your payment need to be to sign this today?", after I'd continually communicated that the payment was not so much the issue as the overall price and interest rate. When asking about the vehicle history being a lease, the salesperson was pretty rude and made several pejorative generalizations about "the types of people who rent cheap vehicles vs a nicer brand". He also made several off-color comments about other dealerships in the area. Our experience with Trevor was most pleasant. He was the most transparent of people we talked with, and I appreciated his candor. Overall, they were most competitively priced for the vehicle we were looking at, but a total lack of trust made us uncomfortable purchasing from them. More

Buyer beware here they happy to sell your young Daughter her 1st car. Went for a ride in and told her the backend has a clunking sound. She took it in they said it was the wear on the back tires. I told her her 1st car. Went for a ride in and told her the backend has a clunking sound. She took it in they said it was the wear on the back tires. I told her take to a reputable tire shop. They looked at it and said it was the broken sway bar links make the noise. A. The do not back the cars they sell. B. The mechanic shop thought she was young she would know the difference. So I was folks buyer beware! Drive to another dealership and buy your car. More

Beware the "options". They don't explain them and they're pricey! Steve was awesom. They don't explain them and they're pricey! Steve was awesom. More

OIL CHANGE DISASTER! BEWARE! I bought my car from Kunes, new, earlier this year, 2024. Part of the welcome package was a free oil change through the Kunes Mitsubis BEWARE! I bought my car from Kunes, new, earlier this year, 2024. Part of the welcome package was a free oil change through the Kunes Mitsubishi dealership. I had my first oil change and a month later the oil drain plug FELL OUT of my car on the highway on the way to work! Talk about a mess of a morning. It is BEYOND disappointing that the technicians do not know how to simply change oil properly. I can’t imagine what other parts of their service department are lacking. I was fortunate enough to have towing coverage through Mitsubishi. I was forced to miss work, had to waste my morning in the dealership while they checked the engine. They brought my car in, put a new drain plug in, refilled the oil and “ok”ed the engine. There were NO apologies and they did nothing to make the situation right. Had I been driving a few minutes more, or less diligent, my NEW car might have been completely inoperable due to a technicians incompetence. More

Colin Mank was a lot of help and very clear, I was able to buy a car same-day. to buy a car same-day. More

Today I was able to get into a new vehicle thanks to the team working at Kunes Madison. Ian and Collin were able to help me find a vehicle that was just right and the manager Jamil was very helpful with get team working at Kunes Madison. Ian and Collin were able to help me find a vehicle that was just right and the manager Jamil was very helpful with getting me a price that I could work with. Thanks to everyone at the Kunes Madison and I recommend you see Ian or Collin when looking for a vehicle. More

Jeremy was amazing. The whole buying experience was painless. Would recommend them to anyone. Very easy. The whole buying experience was painless. Would recommend them to anyone. Very easy. More

Colin was a joy to work with, he took into consideration my qualifications and presented some great options. He was not pushy with the sale and took thing at my pace. 10/10 salesman would work with him agai my qualifications and presented some great options. He was not pushy with the sale and took thing at my pace. 10/10 salesman would work with him again. More