Kunes Ford of Antioch

Went in for service at the advice of an acquaintance and was pleasantly surprised. Definitely changed my viewpoint on going to the dealer for service even after my warranty was up. Everyone was helpful, pol was pleasantly surprised. Definitely changed my viewpoint on going to the dealer for service even after my warranty was up. Everyone was helpful, polite, and informative. Service was quick and affordable. More

Robert Heath was my salesman, After I selected the vehicles that I was interested in Robert carefully explained all of the new and advanced vehicle features. We then negotiated a price that was litera vehicles that I was interested in Robert carefully explained all of the new and advanced vehicle features. We then negotiated a price that was literally thousands of dollars less than other dealers in the area had quoted me. Then it was time for Robert to value my trade-ins and make me an offer I wasn't expecting them to be worth too much they were pretty beat up. But surprisingly I was offered much more per vehicle than at the other area dealers. Now it was time to put together the financing where I was introduced to Gordy Gaylord. Gordy explained everything in detail, clearly and in an understandable way. The rates and packages that I was being offered were phenomenal. I decided that it was time to buy. While I waited a short time in the guest lounge Robert and Gordy went to work Robert was checking every aspect of the new vehicles and preparing them for me and Gordy was putting together the financing packages. Now it was time to sign the financing paperwork and after many years of buying new vehicles I thought that this is where they would try and change the terms and sell me things that I didn‘t want. But instead once again it was a pleasant surprise, they actually found me better interest rates and terms and no pushy selling EVER. Gordy was great! He had the financial paperwork organized and I was finished with the signing in a very short time. The staff at Kunes is amazing! I would have to give Kunes 5 stars! I would highly recommend Kunes to my friends and family. I'm sure that their management that has put so much emphasis on customer service in the sales department has also done so in their service department. THANK YOU GUYS! More

I had my vehicle in for service because my Check Engine light was on. Genny and the service team took great care of my car and me. I apprciate that Genny took the time to not only explain what was wrong wi light was on. Genny and the service team took great care of my car and me. I apprciate that Genny took the time to not only explain what was wrong with my car, but gave me options and didn't pressure me at all. I hadn't had my car serviced at the dealer for several years because of the bad treatment I had with the previous owners, but thanks to Genny and the team at Kune's, I'll be back again. More

Always impressed with their customer service! Great place to do business and the newly remodeled customer lounge is VERY nice! I appriciate the complimentary refreshments and WiFi! Would definately recommend to do business and the newly remodeled customer lounge is VERY nice! I appriciate the complimentary refreshments and WiFi! Would definately recommend this dealership to friends and family anyday! More

Always impressed with the customer service at Kunes Country Ford. The staff always greets me with a smile and helps with whatever I need. The newly remodeled customer lounge is GREAT! Absolutely love t Country Ford. The staff always greets me with a smile and helps with whatever I need. The newly remodeled customer lounge is GREAT! Absolutely love the complimetary refreshments! Would recommend to family or friends any day! A++ in my book! More

When I first walked into the dealership, I immediately asked for John Janowski. He greeted me with a positive attitude and I could tell right away that he was one of those very laid back person. I told hi asked for John Janowski. He greeted me with a positive attitude and I could tell right away that he was one of those very laid back person. I told him that I wanted to test drive an 2002 Mustang GT that they had on their lot. He said "No problem at all, I'll get the keys". He handed me the keys and left me to do as I pleased with the car, which was very good since I don't like when sales people are hanging around so closely that I can;t even enjoy looking at the car. He let me and my girlfriend test drive the car by ourselves. It was an absolute blast. When we came back to the dealership, we discussed the car and I decided that I wasn't ready to buy at the time. Even if I didn't buy a car from him, I would absolutely recommend him to others to buy a car from him. He is just an all round cool guy. More

I have been a long time loyal customer of this dealer when it was Lyons & Ryan. I have purchased cars for myself, my children, my mother-in-low and have sent co-workers to them. Ever since the new owne when it was Lyons & Ryan. I have purchased cars for myself, my children, my mother-in-low and have sent co-workers to them. Ever since the new owners have taken over, the customer service and honestly of their staff has suffered. I went in to purchase a new Lincoln MKX and had been mailed a flyer stating what my old MKX (which I had bought from them) was worth. I had done my homework and agreed with the $ value, always a give or take for a few $. But they told me that those mailers are just to get the customer in the door, they don't mean anything. The end result was an offer of 20% less. This is false advertising, and they did nothing to hide the fact. They wonder why so many people avoid buying a car through a dealer. I will NEVER buy another car from them. More

I've bought 4 cars from Kunes, (not to mention sending 3 co-workers in there who bought cars) most recently 2 weeks ago! When test driving the vehicle there were 2 sets pf keys for the car. When the deal wa co-workers in there who bought cars) most recently 2 weeks ago! When test driving the vehicle there were 2 sets pf keys for the car. When the deal was completed I was expecting the 2 sets, however only 1 was given to me. Seems someone there lost a set. So I went to my local hardware store to get a replacement. They want $38 for it because ther is a chip inside it! So I called Bob who said he was going to talk to the manager. Bob called back and said that their was "no more room in the deal for a $38 key (that they lost) and I would be on the hook for their mistake" . Now is that any way to treat a 4 times customer with 3 referrals? I think not! I'm done with them! They should be ashamed!!!JB More

I have taken my 2007 edge for service many times before this occurrence happened. I was a loyal customer until i had the displeasure of meeting bill. At first i have dropped off my car at the night drop o this occurrence happened. I was a loyal customer until i had the displeasure of meeting bill. At first i have dropped off my car at the night drop off to have my brakes and coolant checked out also since my car was in for service to get a oil change. I received a call about 3pm the next day that my car was fine and that the oil change was complete and my tires were rotated. which i never was asked if i wanted done which cost about $20. secondly when i picked up my car the price was $24.95, I have always paid $16.95 when i asked Genny why this price she called bill. When he arrived he was very rude and quirked im sick of giving oil changes out for free. I said that you should let your customers know if your going to change the price and he pointed at the sign in the parts office. But remember i dropped it off at the night drop off and there is no sign there or notice of new price for oil change. So here i am upset i have to pay for a service i never asked for and overpaying for a oil change. All i expected to be told is that we will take care of it this time (meaning the $8 off oil change) but next time you have to pay full price. I can take that, but due to the lack of customer service skills or he just not caring bill upset me to the point that i told him strait out that I will not come back to this dealer for service again, bill just shrugged his shoulders (OK). To add insult to injury there is a huge sign in front of your dealership saying car wash with every service. Well when i was returning to my car after the encounter with Mr. Bill my car was not washed and there were other cars there that were wet, so my wife returned back in to say something, she approached Genny and asked about why the car was not washed and jenny was speechless, but of course bill was right there saying the car wash was out of service, after there were three cars sitting there wet and my car was there more than a day and a half. So needless to say i will never go back, too bad. But lets hope you at least tighten up your customer service before you loose more customers!!!!! More