Kunes Ford of Antioch

My husband and I had the pleasure of working with John Castleman when we purchased our new truck. John definitely exceeded our expectations in our car buying experience. He was up front, honest, nice, f Castleman when we purchased our new truck. John definitely exceeded our expectations in our car buying experience. He was up front, honest, nice, funny and knowledgeable on the product. He didn't try to "pull a fast one" on us as most other sales people have. He worked tirelessly on finding us the perfect truck and didn't stop until he did. I would highly recommend him to all my friends and family and will definitely use him again in the future. We are very happy with the service he provided, the truck and the price of the truck. Thanks. Kim and Kris Aronson More

I would recommend dealing with Jim Kaiser when visiting this location. His ethics, personality and positive attitude did provide the only positive experience at Kunes Country Ford that I had. I had dropp this location. His ethics, personality and positive attitude did provide the only positive experience at Kunes Country Ford that I had. I had dropped by at lunch to look at a Ford Ranger that was parked street side. Ultimately, I decided to purchase a newer and much nicer vehicle. The buying experience was a long and drawn out process. It felt as if only Jim cared when I expressed that I could not spend any more than the three hours I had already been there. I was spending $10,000 and paying in cash. Why it would take 3.5 hours is beyond me. The "boss" who had to approve deal, spent 15 minutes talking sports with co worker while I stood there waiting for yes or no answer. The "Missing" finance person who was to do the paperwork and was called 4 times on loudspeaker. When I did finally meet him, most of the paperwork was wrong. So now I have my Kunes Country Ford Ranger...Not only was vehicle NOT ready when I got there, I was provided only one key! Now, for those of you that have had a "Chipped" key, you know that I now have to go to the dealer or locksmith and drop additional money After driving back to work (Less than 1 mile away) I was surprised to see that back tail light was cracked...I for sure would have seen that when deciding to spend my hard earned cash. I wont ever go back, not for a second key, a tail light or service. I never seen such poor customer service in any type of service facility. If you want to be treated like you do not matter or that you are doing someone a favor by spending your money, then Kunes Country Ford is the place for you.....If you believe that each and every customer deserves to be treated fairly and with respect, find yourself another dealer. All the hanging balloons and banners in the world do not make a great dealership, customer service focus does.... Bobby More

Matt made the purchase process very pleasant and was understanding of my sense of humor start (Via Phone) to finish. He can be commended on his friendliness and willingness to find what I was looking f understanding of my sense of humor start (Via Phone) to finish. He can be commended on his friendliness and willingness to find what I was looking for without attempting to up sale. I had spoken to several other salesmen with other dealerships and found them to be less than accomidating. More

Up until today I have visited Kunes for Parts and Service on my 2006 F250 and have always had great service. Not one complaint. But today I had a question on the Tires installed by the dealer and was told th on my 2006 F250 and have always had great service. Not one complaint. But today I had a question on the Tires installed by the dealer and was told that that was goodyears problem not the service department. I glad they told me that when I purchased the tires I would have bought them direct from goodyear. I would even consider such an answer if I was rude or upset but not in this case I having a great day. Simple question as to why all four of my goodyear tires that is a daily driver a dry rotting he know the answer just didn't want to deal with it. It really too bad that that was his answer because I really like the new 2013 F150 to bad one employee lazy attitude loses you a customer. Yall have a great day I'm enjoying mine again after i hit enter lol More

Kune Country of Antioch was the only dealer with in 300 miles that had a vehicle I've been looking for. Came down on a Friday evening to look at the vehicle. It wasn't there. Had been "sold" to their other miles that had a vehicle I've been looking for. Came down on a Friday evening to look at the vehicle. It wasn't there. Had been "sold" to their other dealer in WI. Waited an hour for someone to bring it back. Checked it out and decided to purchase it. Jim the sales guy was great but the finance dept. is shady. I was at the dealer for 3 hours. It was late. Signed the papers as they rush to throw papers in front of you to sign. When I got home I realized I had signed the contract showing $1,300 less for my trade than what we agreed to. Called the finance dept.Saturday. "Sorry that is what you signed." Ya, "stellar" customer service. Buyer beware. Carefully look over what you are signing. I will never go back there. More

The best dealer i have been to yet! Arron Olson is a very great friend that helped put me into something that fitted exaclty what i needed. Jarome is a great guy that helped with pricing and I WILL be going great friend that helped put me into something that fitted exaclty what i needed. Jarome is a great guy that helped with pricing and I WILL be going there for years! More

Purchased a 2011 Ford Fiesta, (great car) scheduled my first oil change after 30 days of ownership. The Service Manager told me the vehicle needed an air filter, a tranmission flush and injector cleaning first oil change after 30 days of ownership. The Service Manager told me the vehicle needed an air filter, a tranmission flush and injector cleaning. $600.00 worth of repairs. These services should have been completed BEFORE the vehicle was sold. There is basically no customer service at this dealership unless you have deep pockets!! More

Have bought 2 new mustangs from Bob Heath at Kunes and will certainly buy another from them! Excellent customer service from every department not to mention the best selection and prices around. Bridgett will certainly buy another from them! Excellent customer service from every department not to mention the best selection and prices around. Bridgette King director@abprodutions.org More

Brought my truck in for wrranty work. They fixed NOTHING. Said there was nothing wrong with anything. Half my sound system was out. Again, said it was not warranty work. Charged me $50.00 and then wanted $50 Said there was nothing wrong with anything. Half my sound system was out. Again, said it was not warranty work. Charged me $50.00 and then wanted $50-60 to fix for a three minute job. This is possibly the worst dealership you can go to. They give FORD a bad name. More

Great people to deal with. Bought 3 new cars from the dealership and I am pleased with the service and support. Jon Castleman was great to deal with on the purchase of my new Ford Edge. Excellent service dealership and I am pleased with the service and support. Jon Castleman was great to deal with on the purchase of my new Ford Edge. Excellent service department. I have been coming for the last 6 years and deal with Ken and Jennie in service. They always have an opening for me when I need my car service. I recommend this dealership to everyone that needs a car or service. More