Kunes Ford of Antioch

Horrible experience, we surely thought we had found the vehicle and sales person that was outstanding and were excited about taking the hour drive to buy our new vehicle. We even discussed pricing on vehicle and sales person that was outstanding and were excited about taking the hour drive to buy our new vehicle. We even discussed pricing on the phone with the sales person. Well, once we sat down to purchase the vehicle we were told it was $7K more than what we were originally told. Then a lot of 1970's car dealership rhetoric. What a terrible experience, and to think they own over 35 dealerships. We even called the owner of Kunes to let him know of the situation and did not get a call back. This place lacks too much to write here. Terrible reputation and sales people who really care less. Plus NO one wears a mask. Scam is the first word I think of when I hear Kunes....or the sales person's name.... More

Worst customer service and service department I have bought several trucks and cars over the years here never again don't return phone calls bought my new truck in for service told me it's going to take bought several trucks and cars over the years here never again don't return phone calls bought my new truck in for service told me it's going to take 4 to 6 weeks no loaners so I'm without my truck which I use for business take my advice over the years they have gotten worse talk to someone in service 3 days ago never returned call More

8:00am appointment for oil change, tire rotation with break inspection and check engine light. Dropped off vehicle the night before. At 11:45am I inquired on the status of the car and was told “we shou break inspection and check engine light. Dropped off vehicle the night before. At 11:45am I inquired on the status of the car and was told “we should have answers shortly.” At 2:00pm I finally received a phone call from Jeff, the service advisor. In addition to the demeaning and rude tone Jeff took with me, he was unprofessional and violated my privacy as a customer. The first thing he said to me was, “I just spoke to X about the car.” This name is not on the paperwork, not in my customer file, or anywhere to be found associated with this vehicle. Yet, Jeff seemingly gave him all the information pertaining to the vehicle’s service appointment and was now annoyed with me for pointing this out to him and asking questions regarding MY car. Jeff provided a vague description of the ‘fuel leak’ that will cause emissions to fail but is safe to drive while they order the part. I asked, “what part exactly is broken that you need to order?” He then went into a description of the valve on the gas that releases the pressure and how it’s not getting the proper pressure which is why the check engine light is on. His tone was that of extremely bothered at having to explain this to me after just telling X this information. He said, “like a gas can that is left outside with the cap on, I’m sure your husband would understand.” Perhaps Jeff isn’t aware, but this is 2021. I do not need a husband to explain to me how gas vapor works. A reply explaining the issue would have been sufficient, but Jeff felt the need to belittle and demean me as a woman, assuming I must not know what he’s talking about because I don’t have an appendage between my legs. I asked for a quote for said part and it was in the $400-$500 range. I asked what the cost for services rendered was and he did not know and said he would have to call me back. When I asked what was on the inspection report from the tire rotation and oil change, Jeff’s response was “that will all be on the paperwork.” He didn’t know, and didn’t want to find out, that was clear. I requested a detailed quote for the needed part and a statement for the day be emailed to me, I was told email isn’t working. I finally had to request a screen shot be sent to my cell phone to see what exactly I needed to pay for and what part was needed for the vehicle. Jeff never did call me back as he said he would. I had to call the dealership again to pay the balance and instruct them to release the vehicle to my daughter. I’ve been bringing this vehicle to this dealership for 6+ years, and I have purchased vehicles from other Kunes locations as well. Please thank Jeff for your loss of this customer as I will not be returning to any of your dealerships. More

I bought a ford transit last week, I had a really great experience dealing with Nick and mark in finance. I would definitely recommend those guys!!! thanks again. experience dealing with Nick and mark in finance. I would definitely recommend those guys!!! thanks again. More

I'll be honest, we chose this dealer because of the christian aspect. I was hoping it would make the car buying experience a little more pleasant. It wasn't. They jerked us around for 6 hours while kno christian aspect. I was hoping it would make the car buying experience a little more pleasant. It wasn't. They jerked us around for 6 hours while knowing my husband needed to get to work, and I had my toddler. They were incredibly dishonest in the financing office. After 2 hours in there the rate magically dropped 2 more percentages after I asked to be shown the screen AND after we were told "that's the best we can do." The only positive experience we had was with Russel. I've now called about getting all the paperwork for my car because wow shocker... The flash drive given to me had nothing on it. Wouldn't recommend them if they were the last car dealer on planet earth. More

I bought a nice car advertised at $3800 and gave $2000 down but less then two months later credit acceptance says that I owe almost $6000 on my car. Somehow that math doesn't add up. Credit acceptance sa down but less then two months later credit acceptance says that I owe almost $6000 on my car. Somehow that math doesn't add up. Credit acceptance say to talk to the dealer and kunes says to talk to the finance company. This makes no sense. How am I paying almost 8000 for a car listed at 3800? My experience at the dealer was a pleasant one. They went out of the way to make sure that I was happy and in a dependable car that would fit my needs. It was important to kunes that I was comfortable the whole time More

Heather was friendly courteous and attentive very honest, and not pushy she got me in the vehicle we were looking at.. definitely would go back. honest, and not pushy she got me in the vehicle we were looking at.. definitely would go back. More

Heather was great and helped me through everything if you need a new car, I would advise you to come visit her she gets the job done. need a new car, I would advise you to come visit her she gets the job done. More

I just bought my first car on my own at 62 years of age! Alexia made it a very pleasurable experience and believe me, I didn't make it easy on her! I finally took possession last night and couldn't be happi Alexia made it a very pleasurable experience and believe me, I didn't make it easy on her! I finally took possession last night and couldn't be happier! if you need a great car, Alexia is your girl!! More

I worked with Nick Kretsch with the purchase of my 2021 Ford Explorer ST. He was a fantastic salesman! No xx during the negotiating process. Very honest and friendly. Go buy a vehicle from this team at Ford Explorer ST. He was a fantastic salesman! No xx during the negotiating process. Very honest and friendly. Go buy a vehicle from this team at Kunes Ford. You wont be disappointed!!! More