Kunes Ford of Antioch

Joseph is a fast talker and acts like he really cares about his customers. I was looking for a new Ford Escape as I had totaled my older model the week prior. He was pleasant to work with at first and no about his customers. I was looking for a new Ford Escape as I had totaled my older model the week prior. He was pleasant to work with at first and not too pushy. I realize that "new" vehicles are almost impossible to locate right now but I had specific options in mind and he indicated that he would be able to find me something on one of their other car lots. Initially he said that they could get me the vehicle I wanted in black. I was fine with that. He called me the next day and said that this particular vehicle wasn't available in the short timeframe that I required. He said that he could get me the exact same vehicle in white, but with a light colored interior color scheme. I was worried about it being a dirt magnet but he offered to have it coated with a protectant at Kunes expense (which I agreed to). I was over-the-moon happy at this point. I picked up my new vehicle the next day after test driving it with Joseph and dealing with a very offensive, pushy and too much cologne wearing F & I manager. One of the things that sold me on Kunes was that they supposedly have a lifetime powertrain warranty on all new vehicles purchased through them (this was relayed to me by Joseph). Never once did he mention that I needed to have all of my service performed by their dealership. I live in Kenosha and there's no way that I want to travel all the way to Antioch for service. Also snuck in without my knowledge was a $1299.00 charge for ceramic coating that I never asked for nor wanted. I asked for the window sticker and Joseph printed out a copy for me. I asked for the original and he informed me that it was in the glovebox of my new vehicle. In essence, never once did I have the opportunity to look at it as Joseph kept the copy in his possession. I was only shown a summary of charges, which was where I noticed the ceramic coating charge that I had them delete. I took my new vehicle to the grocery store the next day only to observe while loading my groceries that my new vehicle is not equipped with a towing package. This was one of my main requirements! I was assured that this vehicle came with the towing package! I guess it's my fault too that I didn't inspect the vehicle more thoroughly. I just have the feeling that Joseph knew this all along. Word to the wise...don't let the Christian music playing in their dealership fool you. More

I would not send my worst enemy here! They would not honor the warranty until I contacted Ford Motor Company. They refuse to answer any call, all calls go to VM. No calls are EVER return They would not honor the warranty until I contacted Ford Motor Company. They refuse to answer any call, all calls go to VM. No calls are EVER returned. They kept my vehicle for over 6 weeks. I had to physically drive in to the dealer to get any updates. On one such trip, while parked in their lot my Brand New Shelby Mustang GT500 (not bought there THANK GOD!) was damaged and they refused any liability! Had they returned ANY of my multiple calls I would not have had to go there in the first place! Then they never transferred the registration for my trade-in causing me fines for my previous vehicle not being insured THEN I could not renew the registration for the car I got from them. Turns out I was driving around illegally! I paid Kunes for the license tranfer that they did not do! Can you believe that the Secretary of State office was finally able to rectify the problem. They are true "xxxx" of the earth using Christian music and faith based decorations to fool the consumer. What would Jesus think of their practices??? More

Where do I start? Maybe start with telling the sales staff my partner works 3rd shift and we needed to make sure we have everything we needed because he needed to get Maybe start with telling the sales staff my partner works 3rd shift and we needed to make sure we have everything we needed because he needed to get some sleep, and that we didn't have much to put down. When we arrived we had to go over the same info and spent 20mins of having to search for the exact info, however, information was already given and on the application. Then we were told we need an additional $2,000 down and so we left very unhappy. Within 10mins We found a deer friend who was willing to loan us the funds. We called them back and the sales person said I will call you right back. We waited over two hours, we sent two additional text messages and have not heard back from them. They lied to us from the beginning and didn't even have the common curiosity to actually call us back. I will never go there and will advise all of my friends to do that same. They play Christian music in the showroom, their "faith" is just that, for the showromm, kinda sick to use Christianity as a gimmick. More

The entire experience was simple and straightforward. Highly recommend this dealer and the salesman Nick Kretsch. Highly recommend this dealer and the salesman Nick Kretsch. More

Kunes charged my wife, a registered nurse, over $600 to replace our rear brakes on our 2018 Explorer with 47,000 miles on 9/22/21. I had previously replaced the front pads and rotors myself. A few month replace our rear brakes on our 2018 Explorer with 47,000 miles on 9/22/21. I had previously replaced the front pads and rotors myself. A few months ago, she was getting a vibration, so I inspected the front and rear brakes. To my surprise, upon rear brake inspection, I noticed that there is no inward pad on the rear brakes. So....my wife has been driving for the last 20k miles with no rear brakes at all. I contacted the management immediately to let them know that they need to give me a full refund at the very least. They offered a set of brake pads. What a joke. I would be contacting my lawyer if there had been any type of accident. Thank God there was not. I have tons of pics if anyone would like to see proof. Stay away from them! I was definitely screwed over!! More

They only want to take your money! !! Tried to tell. Me the travel trailer I wanted to trade In was only worth 13,000 when the exact Same trailer is selling for 25-30. A trailer that !! Tried to tell. Me the travel trailer I wanted to trade In was only worth 13,000 when the exact Same trailer is selling for 25-30. A trailer that I have used maybe 6 times and is in perfect shape. They just want to screw you and take you for a fool. More

I frequently work on my on vehicle and only take it to shops when time is short or a computer related issue requires more diagnostic equipment, I can say that you should run away from Kunes service depart shops when time is short or a computer related issue requires more diagnostic equipment, I can say that you should run away from Kunes service department. I originally dropped my truck off for a computer issue and asked them to look at the death wobble (F250). After two days of diagnosis, Katrina called me and stated numerous issues. Not only were all four brakes shot, but the drag link was “gushing metal” and the transfer case control module needed replacement (there isn’t a transfer case control module on the F250, only an ECM) Since all four pads and rotors had been recently replaced by me, I called her on her BS, paid the “diagnosis fee”, and took my truck back. Today I pulled the drag link and found no measurable wear. I also checked the brake pads. Both the front and rear pads had over 50% of the pad remaining. I will never be taking my vehicles back to Kunes and recommend you do the same. I’ll have to find a reputable shop for my computer issue More

Well it all started ok. I spoke Bob Skinner on 4/15 and let him know I was coming from Detroit on 4/16 to look at the Dodge Grand Caravan. To ensure he understood my seriou I spoke Bob Skinner on 4/15 and let him know I was coming from Detroit on 4/16 to look at the Dodge Grand Caravan. To ensure he understood my seriousness, I OFFERED to leave a deposit. I communicated with Bob and let him know where I was while en route. Once I arrived at the dealership I called Bob. He comes out, he hands me the keys and asks for a copy of my license. I oblige. As he comes to return my license, My sister (the actual buyer) and I were inspecting the van. Bob never even went over the details of the car with us. Didn't show us how anything worked. He didn't walk around and discuss the beauty of the car. NOTHING!!! Not even a suggestion of the best route to take since he KNEW I wasn't from there. No hospitality, no water, no coffee,.So we test drive, after all that is what came to do. I guess customer service is optional. We stop at the BP for about 30 minutes as we figure out the stow and go features and how to get the lift gate open inside the van. We are both currently in SUVs and buttons are not the same. So we are headed back and see an open tire service shop with bays. We think, hey let's see if they can look underneath for any hidden issues and get an objective view. The tech comes out, and does a quick informal inspection for us. Says a few things we needed to make mention of. Another tech comes out, asks what is going on. I explained we are from Detroit and though there is 500 mile warranty, we want to make sure it is sound before putting it on the highway. He says in that case let's get up in the air to give you peace of mind. Of course we are not their only customers, but he gets it in relatively quickly about 15 mins. The tech comes in the lobby and gets us. Shows us there is gasket leak to keep an eye on and showed us where the spare tire was, knowing from experience that most new owners to this van has no idea it is in the stored in the middle of car underneath. Now we are going through this car like a fine tooth comb. We learned the vehicle bumper may have been replaced or at least repaired. The carpet in back is off, the rear driver bumper panel is not attached but not listed as having an accident. The seat in the back was missing a cover and the other one was broken. We noticed a cracked in the front grill too. Now while we are going through the inspection the dealer is calling me. I text back I will call back. Then they keep calling. They ask if everything is ok. I respond getting the car checked out. Then they keep calling texting back to back as if I am not responsive. Now I'm irritated. Because now their texts are aggressive. Bring the car back now. I'm thinking, you have my vehicle with a Michigan plate and a copy of my license but mostly My daughter is in my car at the dealership and just left out the dealer using the restroom. Now this is when it all went to xxxx. Now we are done talking to the techs, gotten their recommendation to have flush the power steering fluid and break fluids because they DIRTY ASF (their words exactly) . I answered, the guy claimed to be the GM, and says I was made aware you Took a vehicle from our lot. I responded I didn't take anything, and from your statement it sounds as if you think I stole the car. He says well we didn't know. Now I'm on 100. I texted Bob we were getting it checked. We are less than 1 mile away. When we return to the lot he comes flying out, like we really stole it. He claimed he was not told we was getting it inspected. I go find Bob who received the texts to find out why he wasn't communicating or why this man thinks I stole a car. Now Bob says he didn't tell them but I didn't tell him we were getting an inspection up front. He said he wouldn't have a had a problem, I said we didn't know we were when we left. But since it wouldn't have been problem, why is it now. They had nothing!!! At this point I'm done. I know when my money is welcomed. More