Kunes Ford of Antioch
Antioch, IL
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Very pleasant and helpful Kunes staff is very helpful and pleasant. They go above and beyond to help you and your needs. I would recommend any family member or friend that are Kunes staff is very helpful and pleasant. They go above and beyond to help you and your needs. I would recommend any family member or friend that are looking to purchase a new vehicle. More
Personable, pleasant and not pushy. Mike was of great help buying my new car. He is very personable, and not pushy at all. After the sale he called me multiple times to ensure I was ha Mike was of great help buying my new car. He is very personable, and not pushy at all. After the sale he called me multiple times to ensure I was happy with my purchase. More
Very professional Saw the vehicle online we came to an agreement I drove 400 miles and Mike got me a know being very understanding that I was very tired I really appre Saw the vehicle online we came to an agreement I drove 400 miles and Mike got me a know being very understanding that I was very tired I really appreciate all his help . And Jesse Took care of me and answered all my questions very professional . More
Customer service My husband and I both bought new vehicles and the buying process was good. However both my husband and I have things that need to be fixed on our veh My husband and I both bought new vehicles and the buying process was good. However both my husband and I have things that need to be fixed on our vehicles. We have left several messages to our salesman, sales manager etc... no one wants to return our calls, emails or text messages. Not once did anyone return any of our messages. If you work in customer service you should always address someone’s concerns instead of ignoring them. We showed up at the dealership with both vehicles Saturday and we were told the person that schedules to have our trucks fixed wasn’t in until Tuesday and they would call us then to schedule. Again no one has called so we call them again and same thing one person blaming another for them not calling us. If I could return both vehicles I would and take my business elsewhere. I’ve never had such terrible service until now. You shouldn’t receive such terrible service no matter what you buy but these are both 2018 vehicles More
Overview My experience was very good. The salesman did a great job and everyone there was professional! I will recommend them to local people that I know! My experience was very good. The salesman did a great job and everyone there was professional! I will recommend them to local people that I know! More
$1200 of unnecessary work; problem not solved. I have brought vehicles for service for a long time. At the same time that a family member died, our car started heating & cooling simultaneously. We I have brought vehicles for service for a long time. At the same time that a family member died, our car started heating & cooling simultaneously. We dropped off the car and keys, called the next morning and explained what the car was doing. A few hours later, we receive a call from the service person; again, i explained the car was heating and cooling at the same time. He told me the problem was under the hood, not the dash; for $1200, the problem would be corrected. He called again, saying the problem is in the dash, and it will cost another $500. I told him to put the car together; we would go 2 1/2 hours to the funeral without air conditioning. The $1200 worth of work did not correct the problem, nor was that work necessary. I took the car elsewhere, and in 2 hours, it was fixed for $445; it was the blend air motor all along. I did NOT need the evaporator for $1200. More
Positive First Car Buying Experience This was my first car dealership experience and it was overall a positive one. Jesus was patient with us and was very honest and had our best interest This was my first car dealership experience and it was overall a positive one. Jesus was patient with us and was very honest and had our best interest in mind; was not pushy or trying to get us into a vehicle that was out of our price range. He was personable and took his time and took our requirements into consideration when pointing out possible vehicle options. There was some work needed to be done to the car, and they lent me a loaner car without needing to pay. I appreciated that a lot! I would recommend Jesus to my friends and family. However, when we went into the financing offices, I felt a little rushed. Since this was my first car, I was a little confused at what I was signing on. I felt a little rushed and was not really explained in details what I was reading/signing. That seemed to be the only rocky part of the car buying experience. More
Buyinga used SUV I like working with Frank Schmidt. He was helpful in showing me what was the difference between an SUV that I saw at another dealership and why the p I like working with Frank Schmidt. He was helpful in showing me what was the difference between an SUV that I saw at another dealership and why the price was difference. He was friendly and did pressure me at any time to buy an SUV. I like working with the finance department. They were able to work with Baxter Credit Union to transfer the amount of the loan. I was surprised not to see Frank’s name listed below More
Outstanding Salesman, Outstanding Dealership Earlier this week my wife and I went shopping for a new car and had the pleasure of meeting Frank Schmidt at Kunes’ Country Ford in Antioch IL. Fr Earlier this week my wife and I went shopping for a new car and had the pleasure of meeting Frank Schmidt at Kunes’ Country Ford in Antioch IL. Frank is an outstanding salesperson, demonstrating exceptional customer service. He listens to you and is genuinely concerned that you will be happy with your purchase. He took the time to help us find the perfect car at a great price Buy with confidence! Thank you Frank! Karl & Judy More
More than we could have asked for! Our path to Kunes was filled with quite a few other dealers (closer to where we live) and they never worked out. Aaron was the most genuine associate Our path to Kunes was filled with quite a few other dealers (closer to where we live) and they never worked out. Aaron was the most genuine associate (even outside of sales) we met through our whole process. He helped work through some speed bumps and kept us up to date on everything that was being done, looked at and talked through. He and Rick did an amazing job getting us into a better car than we ever thought possible! We truly felt blessed leaving in our new Explorer and I don't think that's ever been the case when purchasing a vehicle. Jesse added to the experience with his amazing ability to process our loan, explain the details, and get our signatures in a timely manner. Overall, the process could have taken a negative turn but these gentlemen were so sincere and truly had our end goal in mind from the start! I couldn't recommend this dealer more! More