Kunes Chrysler Dodge Jeep Ram of Woodstock

If only I could give it 0 Stars. Be careful when dealing with Kunes, I was contacted by Tyler, who claimed to be the inventory manager, following up on my Truecar inquiry. I'm familiar with the car busines with Kunes, I was contacted by Tyler, who claimed to be the inventory manager, following up on my Truecar inquiry. I'm familiar with the car business, sold cars for a couple years, have never had my time wasted the way Kunes did. He contacted me about buying my car, knew exact the VIN mileage, etc., and told me it was worth more than the online estimate. I was skeptical because my car had 165k on it and I knew they wouldn't retail it. I made it known that I wasn't interested in anything on their lot. He knew I was coming from downtown Chicago and assured me it was worth my time. It wasn't, I arrived and was offered half of the estimate. Absolute waste of 2 hours of my time. To make matters worse, all the automated “how was your visit” messages, no response, absolute joke. Do business elsewhere with your hard earned money. More

LATEST UPDATE - 01/26/2021I spoke with the manager LATEST UPDATE - 01/26/2021 I spoke with the manager Santino back in October. He upped the warranty to the next level, which still wasn't what I was l LATEST UPDATE - 01/26/2021 I spoke with the manager Santino back in October. He upped the warranty to the next level, which still wasn't what I was looking for, but said that was the best he'd do. He sent me a copy of something (taken with his phone) and emailed it to me, and said there’s a number on there to call about the warranty. I expressed my disappointment, but Santino couldn’t care less (tonality and overall demeanor) while speaking with me. He said I thought I handled this. No, Santino, you haven’t. I would have appreciated not being lied to, having the correct warranty sold to me from the beginning, and for you to own the error and make it right. I have since contacted the owner's office; however, I don’t see getting a fair resolution to this situation. I will be following up with a call to the States Attorney’s Office, where I’ll be putting in a formal complaint. 30 DAYS AFTER PURCHASE UPDATE: They’ve lost 3 stars and may lose the rest here shortly. The reason for the loss of “stars” is because of Gino, the finance manager. Prior to purchasing my 2017 BMW 330i, I expressed one need above all else - that a warranty is available to ensure “no headaches!” Those were my exact words. Gino’s replied that he understood. When we discussed the warranty, he explained how this particular warranty was the most expensive warranty to purchase. The Platinum plan was the only plan to ensure “no headaches.” He further punctuated the thought (of something going wrong) with the Beamer, especially computer components, as potentially costing “5-G’s!” He did explain that I still had two years of BMW power-train, but I’ll want and need his aftermarket warranty to cover electronics, and so on... to warrant against “headaches.” 30 days in, and my cars now at Anderson BMW in Crystal Lake, because the Kunes service guy told me I’m better off going there as the issue is most likely covered by my manufactures warranty - while at Anderson, I learned that my manufactures warranty wasn’t good for 2 years, its barely good for 3 months. It expires on 01-31-2021 - that’s in 90 days-ish. I haven’t spoken to Kunes about this yet, because this has come on the heels of our initial issue. The warranty Gino sold me was only a power-train policy, which he comfortably sold to me for over $3500. This all sounds like a big headache so far, but Gino didn’t get it - in fact, when I said he lied to me about my coverage, he explained how he was a grown man and wasn’t about to be called a liar. Gino, you’re a liar, sir. You tried explaining away your shortcomings by playing on my ignorance. Gino explained that the warranty covers electronics on the motor and trans.. no, no, his actual words were... “ do you know how many computers are in the trans, bro!?” Needless to say, I asked to speak with someone else who switched my warranty out to the “classic” warranty, the next step up from the crap Gino sold me. Gino’s fix for the solution was to A.) cancel the warranty, letting him if the hook or B.) Pay an additional $1700 for the warranty I thought I was buying. I will be contacting an attorney, and if anyone here feels there is merit here, please contact me. I feel what I was sold is not what I bought. Kunes is not holding up their end of our spoken agreement. They (Gino) said one thing regarding the warranty - no headaches and hid the fact that he had sold me the cheapest/lowest plan possible. We bought two vehicles from Kunes, and I’m sorry to say that I would never trust them again. Gino never tried understanding the situation; in fact, he never sought understanding at all. Instead, he clung to the notion that he “wasn’t a liar,” and that became the focus of my call. Shop at Kunes if you’d like, but I won’t be again. ————— Day of purchase review Worked with Adam, Todd, and Gino. I’ve never felt more respected at a dealership in my life. Need a car? Get it at Kunes. Thanks again for all the help, guys! More

Drove 2.5 hrs north to see Daniel Smits, and let me tell you that between his dedication and the hard determination of the financial staff there, we were able to buy a dependable nice Jeep Compass... now sh you that between his dedication and the hard determination of the financial staff there, we were able to buy a dependable nice Jeep Compass... now she wont have to drive me to work every day. He treated us like we were family, only difference was Daniel listened to my wishes and answered all my questions. I strongly recommend going and talking to Daniel Smits when your looking for a great vehicle at affordable prices. Thanks Daniel for all your hard work. T. Price More

Worked with Nathaniel and he was great. Knowledgeable and patient. Took me a bit to make a decision and I am very happy with my purchase today. and patient. Took me a bit to make a decision and I am very happy with my purchase today. More

Everyone at the dealership was very helpful.. any question I had was answered so I understood.. the young man Collin had a nice attitude and a smile on his face. I would definitely recommend checking question I had was answered so I understood.. the young man Collin had a nice attitude and a smile on his face. I would definitely recommend checking out what they have to offer More

After having horrible experiences at several other dealerships we met Nathaniel. He took the time to listen to our needs and showed us the perfect Grand Cherokee. He was friendly, knowledgeable and dealerships we met Nathaniel. He took the time to listen to our needs and showed us the perfect Grand Cherokee. He was friendly, knowledgeable and exceeded our expectations. We will not be wasting time looking around next time we need a vehicle. Nathaniel, we are a customer for life. Thank you More

Haven’t made a purchase just yet but out of all the dealerships I’ve been to Nathaniel has made me feel the most comfortable and assured that I’m getting the best bang for my buck. Looking forward to m dealerships I’ve been to Nathaniel has made me feel the most comfortable and assured that I’m getting the best bang for my buck. Looking forward to making that purchase soon at Kunes! More

I’m buying my next car from Nathaniel, knowledgeable and kind, and wares a mask, he took time w/ me and explained everything I wanted to know about a new vehicle, not happy w/ former jack wolf in Belvedere kind, and wares a mask, he took time w/ me and explained everything I wanted to know about a new vehicle, not happy w/ former jack wolf in Belvedere I’m done w/ that place, they’re rude and do not ware mask, Thank u Nathaniel. More

I paid over $20,000 for a vehicle.less than 3 months ago and have had that car in twice for service on this last occasion they informed me that I would have to pay $1,060 and that something INSIDE THE GAS T and have had that car in twice for service on this last occasion they informed me that I would have to pay $1,060 and that something INSIDE THE GAS TANK was not covered for my 90 day warranty lol I would suggest to ANYONE BUYING a vehicle to not use Kunes as I feel ripped off and taken advantage of if I could leave less than one star I would More

Thank you so much to Santino Perrone, Kirk Lundeen, and Phil Lafata for the best car buying experience EVER! Santino, Phil, and Kirk worked overtime during the holidays to get me into a brand new 2021 Phil Lafata for the best car buying experience EVER! Santino, Phil, and Kirk worked overtime during the holidays to get me into a brand new 2021 Jeep Grand Cherokee and I was able to keep my payments the same as they were on my previous vehicle. I truly cannot recommend these guys enough!!! If you're looking for a new vehicle, give these guys a call! 10/10 would recommend! More