Kunes Chrysler Dodge Jeep Ram of Sycamore

The purchase of our vehicle was very very long process. There was only 1 finance person working the day we went in. We sat for 3 hours waiting for the finance individual to get out docs ready. There was 2 There was only 1 finance person working the day we went in. We sat for 3 hours waiting for the finance individual to get out docs ready. There was 2 other people also purchasing vehicles. At 10:15pm I finally told our sales person I’m leaving in 5 minutes if we don’t get this moving. It was really unacceptable to keep a customer waiting on a weeknight for so long. More

I was happy with the service I was given during my purchase of my new Pacifica. The only problem I had was the e charge completed . purchase of my new Pacifica. The only problem I had was the e charge completed . More

I appreciate the convenience and efficiency of making a goal of mine to become a reality. I felt listened to and valued. goal of mine to become a reality. I felt listened to and valued. More

Tony and Zack did a great job. Above and beyond and we appreciate it. Thanks guys. Above and beyond and we appreciate it. Thanks guys. More

Thank you Cody, Anthony, Scott, Mike,Tina, Tadd I appreciate your help with my Vehicles. Great service every time. appreciate your help with my Vehicles. Great service every time. More

Purchased a brand new 2022 Jeep Cherokee Trailhawk from this dealership a few months ago. The vehicle was brought in five (05) times to the service department with major front end steering and suspension c this dealership a few months ago. The vehicle was brought in five (05) times to the service department with major front end steering and suspension components replaced without fixing the problem. Eventually traded the vehicle back to the dealership under the Illinois lemon law for a new 2023 Cherokee Trailhawk. $9500 loss to me. The dealership totally screwed up the financing (I have excellent credit) with the bank . The bank returned the paper work saying the dealership's figures were totally inaccurate. The dealer failed repeatedly to respond to the bank. Repeated calls to the dealership have not resolved the matter. The dealership is incompetent, lies to the customer, and is incapable of resolving any issue. They then threaten you if you attempt to persist for resolution. Securing n attorney. Will return the vehicle and seek monetary damages. Stay away from this Kunes dealership and any other Kunes dealership. Would give zero stars if possible. UPDATE...MATT FROM THE DEALERSHIP CALLED ME ON 6 MAY 23 unsolicited call,demanded I change my honest unfavorable review. He actually threatened me and swore at me if I didn't change my review. I left a message with the dealership management that I would file a criminal complaint and civil action if anyone from any Kunes dealership contacted me again..STAY AWAY FROM THIS DEALERSHIP...THE ARE MORE THAN INCOMPETENT LIARS THEY ARE DANGEROUS. More

They had the exact vehicle I wanted and did everything to help me complete my purchase. help me complete my purchase. More

I couldn't be happier with the personnel and the service which I received at Kunes Repair. Alma just doesn't answer phones, she is so knowledgeable and forward thinking about each customer. Mr. Crabbe mak which I received at Kunes Repair. Alma just doesn't answer phones, she is so knowledgeable and forward thinking about each customer. Mr. Crabbe makes sure everything is exactly as you want and ensures that the best parts are used and installed. But, the most important is that they truly seem to care that each 'job' is done and done well. I couldn't be happier. More

Very happy with the service and the crew. Jeff was very nice to work with and professional. Super happy. Jeff was very nice to work with and professional. Super happy. More

Very good service and on time. They kept me informed. All involved were very professional. They kept me informed. All involved were very professional. More