Kunes Chrysler Dodge Jeep Ram of Sycamore

The dealership sold my wife an extended service or maintenance plan- MVP Extended Service. She had the car serviced there recently. The charge was about $1,500 and none of the charges were covered by maintenance plan- MVP Extended Service. She had the car serviced there recently. The charge was about $1,500 and none of the charges were covered by the plan, which she has been paying $55 per month on since she bought the plan. She called the plan and described the charges, and the person she spoke to said most of it should have been covered, but they needed the paperwork. I called the dealership back and somebody told me that they check before they process the bill, and nothing was covered, so that is the way it is. She did say they would submit the paperwork to the plan company and get a formal rejection. So far no update. So, either way it feels like my wife got ripped off. I have a similar plan with Manning Ford for my Escape and haven't paid for anything since I bought it. Just doesn't sound right, does it? I wasn't going to say anything until after the final formal rejection came, but Kunes has been sending emails about doing a survey response about them, so here we are. More

The customer service was amazing! We were traveling over 3 hours to the dealership for this vehicle. A walk around video was send as well as a packet of information. Once we arrived a We were traveling over 3 hours to the dealership for this vehicle. A walk around video was send as well as a packet of information. Once we arrived at the dealership, we were welcomed by almost every staff member present. More

Fast service nice people, Kevin got my truck in and the tech flashed my truck and installed a remote start while I waited …. About 2 hours tech flashed my truck and installed a remote start while I waited …. About 2 hours More

Excellent service and good attention to the people I really appreciate the time you give to me and resolve my situation really appreciate the time you give to me and resolve my situation More

Outstanding dealership from management to sales finance and everyone that worked with you should have more dealerships like this one and and everyone that worked with you should have more dealerships like this one and More

Very friendly staff, great work and very thorough, very fair price not a long wait fair price not a long wait More

Frank was friendly and helpful, appointment took less time than expected. Would come back again. time than expected. Would come back again. More

I brought my Ram Truck in for its first free oil change. Everything went as planned. Thank you! Everything went as planned. Thank you! More

There was no communication at all. Not the nicest to work with especially the upper management. Not the nicest to work with especially the upper management. More

The service is excellent at Kunes. I won't take our Jeeps anywhere else for service.. I won't take our Jeeps anywhere else for service.. More