Kunes Chrysler Dodge Jeep Ram of Belvidere

AutoZone and Advance Auto Parts tested my car's batteries 1 day before I took the car to you, they were in good condition, but you said it needed new batteries. I just accepted the battery change as there 1 day before I took the car to you, they were in good condition, but you said it needed new batteries. I just accepted the battery change as there was no other option as the car was in your workshop and they said that this was the problem and after they found the real problem, the starter motor. They gave me prices for parts to repair my car, but when I called the parts department they gave me lower prices. My car was in your workshop so they charge extra for parts, a company you cannot trust. I removed a part on top of the batteries (it is an air duct) you never informed me that a part was missing from my car, I only realized when I arrived at my house, what kind of inspection do you do there? I'm sure none. You didn't check fluid levels or tire pressure. More

Paul is awsome to work with. He has never failed to completely take care of the issues and always gets me an appointment in a reasonable amount of time. He has never failed to completely take care of the issues and always gets me an appointment in a reasonable amount of time. More

This is the only dealership I go to. They're very customer oriented. I have a jeep dealership less that 5mins away and I drive over 30mins, the service is worth it! They're very customer oriented. I have a jeep dealership less that 5mins away and I drive over 30mins, the service is worth it! More

Tina Sparks in Parts Dept. fantastic service, she explained everything to us we had no issues. fantastic service, she explained everything to us we had no issues. More

They worked great at getting me a payment I could afford. The service department has been great as well! The service department has been great as well! More

I had an issue with the radio in the vehicle. I had brought it in and the technician knew exactly what the issue was. He had it diagnosed in no time.The service writer made the process seamless a I had brought it in and the technician knew exactly what the issue was. He had it diagnosed in no time.The service writer made the process seamless and had the vehicle back in my possession while we waited for the radio to arrive. I then brought it back in for the radio replacement and everything is working great! Great example of how a vehicle repair shop should operate. More

Very disappointed that this dealership did not do anything to fix a ABS warning light even after I complained it affected handling - and took it back twice - the second time they sat my car outside a anything to fix a ABS warning light even after I complained it affected handling - and took it back twice - the second time they sat my car outside and did nothing - they said cause it’s intermittent indication they would not change the sensor- several times on a recent long cross country road trip it goes out while on the highway, once forcing us to loose control and drive off the road - while I have only previously held their service in high regard when Wold dealership - Kunes now the new owner chose not go do anything but charged me dx fee anyway - fixing nothing and suggest I keep driving it has had a very deleterious effect on the safety driving my family around - so I cannot recommend Kunes as it’s no longer the stellar Wolf dealership that cares about their customers. More

I have always had a professional experience at Kunes. My Advisor Jamison is someone I trust. He keeps me well informed & makes sure my Jeep GC L gets taken care of. My Advisor Jamison is someone I trust. He keeps me well informed & makes sure my Jeep GC L gets taken care of. More

Great Dealership would recommend taking your car to them if you are in the Rockford area. if you are in the Rockford area. More

They were very efficient, & did a good job . They kept me well informed how the job was going! They kept me well informed how the job was going! More