Kunes Buick GMC of Oak Creek

Be Cautious Dealing with this Dealership. First let me say some good things, the dealership is clean, the salesperson (Nick) who I worked with was nice and I walked away with a nice car. With all that sa say some good things, the dealership is clean, the salesperson (Nick) who I worked with was nice and I walked away with a nice car. With all that said, my issue is transparency with them. I knew that I wanted a Buick Encore, and I knew, having had one previously (up until 2017), knew the reliability of the vehicle. So, I knew what I wanted. I have worked from home for 10 years so all of the little added extras I knew I didn't need because I really don't drive that often but really wanted to have a more reliable vehicle as the last car I intended to purchase. During the discussion with Nick about the car, as we went through what it would come with, it was never mentioned that this base model didn't come with a remote starter. I live in Wisconsin, so having a remote starter is pretty important. The dealership set up both my MyBuick app and Onstar and I asked my salesperson, during that setup if I would be able to remote start the car from my phone and was told yep, so I downloaded the app, signed the papers and away I went. A few days later, I was online to complete my setup on the Onstar app and noticed there wasn't any remote start option and having had a Encore previously I knew something didn't look right. So, after speaking with Onstar they made it very clear that my brand new over $20K vehicle, in fact, did not come with a remote start. So, I did what anyone else would do and that was contact my salesperson. I explained what Onstar said versus what I got and as I told him, miscommunication, whether intentional or unintentional is still miscommunication. He tried to explain it away and make excuses for what was said etc. He said he would have to talk with Jake the manager on Monday when they opened. So, I sent Jake an email on Sunday and then left him a voicemail today and he called me back and this is where it got interesting. He said he spoke with Nick and that I declined a "cold weather" package which I was never told about. It was never mentioned to me at all. He said he would not even cover the cost of having a remote starter installed. I'm 62 and have had good experiences with dealerships and can honestly say this is the 1st time I have been left with a feeling of being left down and not given complete and total transparency. Jake basically took his salespersons word over mine, which I guess is to be expected, but I am not a liar nor am I a thief. What I expect is total honesty and full and clear transparency when dealing with any company . Again, whether it was intentional or unintentional not providing me with all the information about the remote starter and confirming that I would be able to remote start with the Onstar app was misleading. To say I have buyer’s remorse is an understatement. I like my car, would I have purchased it knowing it didn’t come with a remote starter, absolutely not! So, I am writing this review as a buyer beware for this dealership in hopes that no one will ever have to go through what I have gone through. Had Jake not treated me so matter of factly, and at the very least tried to meet me half-way on this I wouldn’t be doing this negative review. But to be made to feel like you are a liar, or someone who is trying to get over on this dealership, is not the way to make any customer feel. They say a woman should never go to a car dealership alone, guess I should have had my husband with me, and things would have been different. I feel like once I drove off that lot, they could care less if I was a loyal customer or not and I will never be again, at least not at this dealership. I would never purchase a car from them ever again. Buyers Beware!! More

Dishonesty at it's best. Salesman was not upfront Dishonesty at it's best. Salesman was not upfront about pricing, which included a mandatory purchase of the paint protection program along with a Dishonesty at it's best. Salesman was not upfront about pricing, which included a mandatory purchase of the paint protection program along with a $2K "market price increase" Items were never represented faithfully during the process. I have lost respect and trust for this dealership. Buyer beware. More

Visited the service department only. Very nice experience. Had the radio upgraded due to it turning off all the time. Flat service call fee. Have 60 days to see if this was the issue. experience. Had the radio upgraded due to it turning off all the time. Flat service call fee. Have 60 days to see if this was the issue. More

Did a great job of explaining what they were going to do to diagnose the issue. Fixed on a timely basis. Got oil change and applied the coupon that I didn’t even know about. Thank you for that. Really didn’ to diagnose the issue. Fixed on a timely basis. Got oil change and applied the coupon that I didn’t even know about. Thank you for that. Really didn’t have to tell me about it. I will be back for any additional service. More

Salesman was courteous and knowledgeable for the vehicle we were looking at. Will go back to this dealership in future. Waiting to see how good the service department is. we were looking at. Will go back to this dealership in future. Waiting to see how good the service department is. More

Completely satisfied With price and deal with him and dealership. Able to work with and come to an agreement recommend to all who need a vehicle dealership. Able to work with and come to an agreement recommend to all who need a vehicle More

Facility was Beautiful. Finance Lady was Fantastic, Magda made it all worth while. Jake the sales manager was as phony as a 3 dollar bill. Tried to sell us a Damaged Vehicle, then said the Military discount made it all worth while. Jake the sales manager was as phony as a 3 dollar bill. Tried to sell us a Damaged Vehicle, then said the Military discount was sent back to finance ,when it wasn't. Sales didn't go over the Vehicle very well. Your stereotypical car salesman. More

Very nice, brand new dealership. Service staff were very knowledgeable and professional. Nice waiting area with snacks and drinks. Work was done in a timely manner. knowledgeable and professional. Nice waiting area with snacks and drinks. Work was done in a timely manner. More

Nick was a wonderful salesman! Jake was a great sales manager! They made my experience very pleasant. I would recommend them. I love my new vehicle! Thank you guys so much! manager! They made my experience very pleasant. I would recommend them. I love my new vehicle! Thank you guys so much! More

Excellent customer service, professional and courteous, answered all my service questions and most importantly very punctual. Brought my new truck in for warranty service work. answered all my service questions and most importantly very punctual. Brought my new truck in for warranty service work. More