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Kunes Buick GMC of Oak Creek
Oak Creek, WI
74 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 74 reviews
June 11, 2022
I made an AM call for a minor service appointment. I was given an immediate appointment that morning. Work was immediately finished. No 4 hour wait. On the other hand, a local service station said I was given an immediate appointment that morning. Work was immediately finished. No 4 hour wait. On the other hand, a local service station said they were too swamped for immediate help, would be a few days. I then called this dealership. More
by Monroe
Employees Worked With
Anthony.
January 20, 2022
I am still personally shaken by my experience at this dealership. I went to this location after having made an appointment via the MyBuick app because a "Service Transmission" notification came up on the dealership. I went to this location after having made an appointment via the MyBuick app because a "Service Transmission" notification came up on the screen and my Start-Stop feature was not working. After reviewing my warranty manual, the Start-Stop system is covered under the Emission Warranty and the transmission is covered under the Powertrain warranty. When I arrived, they did not have record of my appointment. The service advisor patiently described the process and that a diagnostic fee may be necessary if the issue becomes something else. After 2.5 hours with the vehicle, they could not pull any information about the 'service transmission' light, but could verify the start-stop was not working. They did a reset of the vehicle to repair the issue. At the end of the service, I was advised that a nearly $170 diagnostic fee would be necessary. When I questioned it, the service advisor brought in his service manager into the office to see if there was anything we could do. When the manager arrived, he immediately came in yelling and stating the fee would be due and that these services and issues could not be covered. Because of the manner he came into the room and continued yelling, I just decided to agree and pay for the fee, but he continued to yell and would not go away and wanted to continue arguing about the situation. Ultimately, he left the room but continued to audibly yell about the situation throughout the service drive. I contacted Buick customer service while there with the original service advisor after that altercation. Eventually, the original service advisor agreed to just let me go without paying the fee. I will certainly never return to this location and will be contacting all the family members I referred to this dealership also never to return. To make matters worse, this location appeared not to be observing any precautions for COVID-19 and only seemed to have one other customer wearing a face covering. I will have to go to another dealership to address this matters, but do not feel comfortable ever returning to this location ever again. This is a shame because they contact me regularly to buy my cars and I actually was considering selling to them. Protect your energy, personal safety and vehicle by going to another location where this service manager will not have access to you or your vehicle. More
by mcoge
Employees Worked With
Calvin, Corey
January 03, 2022
Friendly, knowledgeable, comfortable and the team worked as a collaborative group.This was a very positive experience that was no hassle with a fair deal at the close.We are very pleased. We will be sure to as a collaborative group.This was a very positive experience that was no hassle with a fair deal at the close.We are very pleased. We will be sure to return for our future vehicles. More
by Mlidbury
Employees Worked With
Nick, Jake, and the finance gal
December 18, 2021
I got my 1 st oil change very good experience clean efficient & quick great comeback again & I will recommend my family & friends this experience was great!! efficient & quick great comeback again & I will recommend my family & friends this experience was great!! More
by ichawla
Employees Worked With
Tyler
November 23, 2021
Very curtious service staff.We started using them out of Very curtious service staff. We started using them out of proximity to where we work and haven't disappointed us. Very curtious service staff. We started using them out of proximity to where we work and haven't disappointed us. More
by cbhneh
Employees Worked With
Calvin
September 27, 2021
Be Cautious Dealing with this Dealership. First let me say some good things, the dealership is clean, the salesperson (Nick) who I worked with was nice and I walked away with a nice car. With all that sa say some good things, the dealership is clean, the salesperson (Nick) who I worked with was nice and I walked away with a nice car. With all that said, my issue is transparency with them. I knew that I wanted a Buick Encore, and I knew, having had one previously (up until 2017), knew the reliability of the vehicle. So, I knew what I wanted. I have worked from home for 10 years so all of the little added extras I knew I didn't need because I really don't drive that often but really wanted to have a more reliable vehicle as the last car I intended to purchase. During the discussion with Nick about the car, as we went through what it would come with, it was never mentioned that this base model didn't come with a remote starter. I live in Wisconsin, so having a remote starter is pretty important. The dealership set up both my MyBuick app and Onstar and I asked my salesperson, during that setup if I would be able to remote start the car from my phone and was told yep, so I downloaded the app, signed the papers and away I went. A few days later, I was online to complete my setup on the Onstar app and noticed there wasn't any remote start option and having had a Encore previously I knew something didn't look right. So, after speaking with Onstar they made it very clear that my brand new over $20K vehicle, in fact, did not come with a remote start. So, I did what anyone else would do and that was contact my salesperson. I explained what Onstar said versus what I got and as I told him, miscommunication, whether intentional or unintentional is still miscommunication. He tried to explain it away and make excuses for what was said etc. He said he would have to talk with Jake the manager on Monday when they opened. So, I sent Jake an email on Sunday and then left him a voicemail today and he called me back and this is where it got interesting. He said he spoke with Nick and that I declined a "cold weather" package which I was never told about. It was never mentioned to me at all. He said he would not even cover the cost of having a remote starter installed. I'm 62 and have had good experiences with dealerships and can honestly say this is the 1st time I have been left with a feeling of being left down and not given complete and total transparency. Jake basically took his salespersons word over mine, which I guess is to be expected, but I am not a liar nor am I a thief. What I expect is total honesty and full and clear transparency when dealing with any company . Again, whether it was intentional or unintentional not providing me with all the information about the remote starter and confirming that I would be able to remote start with the Onstar app was misleading. To say I have buyer’s remorse is an understatement. I like my car, would I have purchased it knowing it didn’t come with a remote starter, absolutely not! So, I am writing this review as a buyer beware for this dealership in hopes that no one will ever have to go through what I have gone through. Had Jake not treated me so matter of factly, and at the very least tried to meet me half-way on this I wouldn’t be doing this negative review. But to be made to feel like you are a liar, or someone who is trying to get over on this dealership, is not the way to make any customer feel. They say a woman should never go to a car dealership alone, guess I should have had my husband with me, and things would have been different. I feel like once I drove off that lot, they could care less if I was a loyal customer or not and I will never be again, at least not at this dealership. I would never purchase a car from them ever again. Buyers Beware!! More
by myatt59
Employees Worked With
Nick and Jake
