Kunes Buick GMC of Oak Creek

Deceitful ads tricking people to come to the dealership. Very rude employees. Avoid this joke. Very rude employees. Avoid this joke. More

They send fake prize winnings to trick you into coming there. Obviously a very dishonest dealer there. Obviously a very dishonest dealer More

I made an AM call for a minor service appointment. I was given an immediate appointment that morning. Work was immediately finished. No 4 hour wait. On the other hand, a local service station said I was given an immediate appointment that morning. Work was immediately finished. No 4 hour wait. On the other hand, a local service station said they were too swamped for immediate help, would be a few days. I then called this dealership. More

Great service and friendly staff. GMC was fixed right and on time!!! I will be back to this top notch dealership!!! on time!!! I will be back to this top notch dealership!!! More

I am still personally shaken by my experience at this dealership. I went to this location after having made an appointment via the MyBuick app because a "Service Transmission" notification came up on the dealership. I went to this location after having made an appointment via the MyBuick app because a "Service Transmission" notification came up on the screen and my Start-Stop feature was not working. After reviewing my warranty manual, the Start-Stop system is covered under the Emission Warranty and the transmission is covered under the Powertrain warranty. When I arrived, they did not have record of my appointment. The service advisor patiently described the process and that a diagnostic fee may be necessary if the issue becomes something else. After 2.5 hours with the vehicle, they could not pull any information about the 'service transmission' light, but could verify the start-stop was not working. They did a reset of the vehicle to repair the issue. At the end of the service, I was advised that a nearly $170 diagnostic fee would be necessary. When I questioned it, the service advisor brought in his service manager into the office to see if there was anything we could do. When the manager arrived, he immediately came in yelling and stating the fee would be due and that these services and issues could not be covered. Because of the manner he came into the room and continued yelling, I just decided to agree and pay for the fee, but he continued to yell and would not go away and wanted to continue arguing about the situation. Ultimately, he left the room but continued to audibly yell about the situation throughout the service drive. I contacted Buick customer service while there with the original service advisor after that altercation. Eventually, the original service advisor agreed to just let me go without paying the fee. I will certainly never return to this location and will be contacting all the family members I referred to this dealership also never to return. To make matters worse, this location appeared not to be observing any precautions for COVID-19 and only seemed to have one other customer wearing a face covering. I will have to go to another dealership to address this matters, but do not feel comfortable ever returning to this location ever again. This is a shame because they contact me regularly to buy my cars and I actually was considering selling to them. Protect your energy, personal safety and vehicle by going to another location where this service manager will not have access to you or your vehicle. More

Friendly, knowledgeable, comfortable and the team worked as a collaborative group.This was a very positive experience that was no hassle with a fair deal at the close.We are very pleased. We will be sure to as a collaborative group.This was a very positive experience that was no hassle with a fair deal at the close.We are very pleased. We will be sure to return for our future vehicles. More

The service was done in a timely fashion, and the waiting area was clean, and comfortable! area was clean, and comfortable! More

I got my 1 st oil change very good experience clean efficient & quick great comeback again & I will recommend my family & friends this experience was great!! efficient & quick great comeback again & I will recommend my family & friends this experience was great!! More