Kunes Buick GMC of Oak Creek

My experience with Kunes was excellent. I found the exact vehicle I was looking for and they were the only dealership I could find that was willing to discount the price. No pressure or gam I found the exact vehicle I was looking for and they were the only dealership I could find that was willing to discount the price. No pressure or games. I took my new 24 Acadia home the same day saving me a trip back to the dealership, which was an hour and a half away. Justin went over the whole vehicle and was pleasant to work with. Sara in finance was great and pointed out a better way to finance the vehicle, saving me money. I definitely recommend them. More

Great service department, good service friendly people. I have taken my Gmc there for service, and always happy I have taken my Gmc there for service, and always happy More

Nick was right on the ball when we walked in! No high pressure. Store was well lit, spacious. The most impressive point was the salesperson listening to our needs and his ability to address the No high pressure. Store was well lit, spacious. The most impressive point was the salesperson listening to our needs and his ability to address them.. More

I’m good on them. I would never go back there. They cheated me and didn’t give me what I paid for in service. I’m very disappointed. Waste of time I would never go back there. They cheated me and didn’t give me what I paid for in service. I’m very disappointed. Waste of time More

Such an easy process and the wait was not bad at all. Very nice salesmen as well definitely going back! Very nice salesmen as well definitely going back! More

Excellent service. Friendly and knowledgeable staff that aways takes the time to listen to your car concerns. Friendly and knowledgeable staff that aways takes the time to listen to your car concerns. More

After 45 minutes of paperwork and questions, we find out that the truck from the internet we went there for was sold already. Drove 2 others, ended up with a nice one, but for much more money than we wanted that the truck from the internet we went there for was sold already. Drove 2 others, ended up with a nice one, but for much more money than we wanted to spend. 2 days of driving after being the owner of it, realized that the whirring sound under the hood doesn't seem right. Made a service appt., brought it in on a Thursday eve, had it 'til Monday, upon picking it up, still making the same noise with a new water pump they installed, no charge. Drove right back into Service Dept., made a next morn appt. and with more work needed, the General Manager said no more work was going to be covered by them because it's a 5+ year old vehicle. It is a 2018 GMC Sierra 1500, and 6 years old. My opinion is they may have known about an issue with this truck after it was traded in, This may be the reason for trading it in, then waited for a SUCKER to buy it, that's me. Now I am stuck with whatever the issue is, to figure it out and fix it. Not too happy with the situation, especially when, again, we spent way more than we wanted to on the purchase. Also, again, drove it 2 days, not 2 years. More

It unfortunately did not meet satisfaction. I had set the appointment for 10am Monday a week prior to dropping the vehicle off. From Tuesday morning through the time I had stopped by later that I had set the appointment for 10am Monday a week prior to dropping the vehicle off. From Tuesday morning through the time I had stopped by later that evening, I could tell that it sat in a parking spot due to the lo jack installed. When I had stopped by that Tuesday evening to confirm this, it indeed was in the parking spot, unlocked, and another service rep indicated that it has not been touched as well. At which point, I had wished I had listened to my husband who told me just to take it home, but I was promised it would be looked at the next morning. It was looked at; however, the lo jack somehow was to blame even though these units are installed by many new car dealerships. I reluctantly paid $150.00 as the total included supplies....I am not sure as to what as it was only disconnecting a part....upon leaving the dealership, the same feeling I had with the transmission occurred again thus the lo jack was not the problem...however, I had already decided not to turn around as I was headed to the Toyota dealership I had bought the vehicle from a month prior. They took it to the Chevrolet dealership on Washington Ave in Racine. It was then confirmed that the lo jack was not the issue and that what I am experiencing is normal when the transmission temperature has not reached optimum temperature. So, I am out of the money as I should have taken it home Tuesday even when it was not even looked at all as well as I was given the impression that it was when I had called earlier that morning. I had followed up with my issues a week later but to no avail, I did not receive a response at all. More

Awesome experience from the moment I walked in the door! Customer service is absolutely the best. Customer service is absolutely the best. More

I had an engine light and fault code(P0128) relating to the engine coolant temperature sensor on my 2017 Buick LaCrosse. I took it into Kunes of Oak Creek last October 24th and was quoted around $750 to ch the engine coolant temperature sensor on my 2017 Buick LaCrosse. I took it into Kunes of Oak Creek last October 24th and was quoted around $750 to change it out. Expensive for sure with alot of the cost being labor to get to it under the intake. The part was only $16. Ouch. I left the car at Kunes Oak Creek and before they started the work I called back into Sergio(Service Advisor) and asked what the additional cost would be to replace the thermostat since it's literally located right next to the temperature sensor. He said that would be a another $650-$700 (parts included) to do that. I said "What?, that's expensive." He said the labor is again most of it. I mentioned that the tech already had it apart for the sensor, he would just need to replace the full thermostat part(thermostat and pipe). Sergio was trying to double bill some labor that was overlapping and I thought some money could be saved by replacing the thermostat assembly at the same time. Nope! I declined the work. Replacing the thermostat wasn't recommended by Kunes, I was the one trying to be proactive and have it fixed it even though it might be ok. They finished the work and I picked up the car on October 27th and paid the final bill of $775. Good to go right? Nope. Within 3 weeks I got the check engine light and P0128 code again. I take it back over to Kunes when it was happening so they could see it's not yet fixed. This time I dealt with Alex B.(on the job 2-3 weeks) the new Service Manager. I told him the story as mentioned above and he agreed that there was overlapping labor that could've been saved. He said he would look into it, talk to the higher up's and get back to me on a solution. He said he was playing catch-up as he was new to Kunes Oak Creek and was sorting through backlogs and stuff from before him working there. He also read the ODB and the same code and same symptom were happening. The car worked fine other than the fan running and check engine light/code happening. That was mid November......never heard back from Alex. December 18th. I email Alex checking in and refreshing him on the situation(my actual email was longer than that). He replied the next morning saying that he left a voicemail and apologized for not getting back to me yet due to the same reason of backlogs and now being short staffed a service advisor as well. He mentioned that he was not putting me off as they actually had customers waiting even longer....Huh? At least my car ran and the code came and went, annoying to say the least but drivable. I didn't reply to the email as Christmas was upcoming. Fast forward to February 8th when I took the car back over to Kunes to have Alex see the code and symptoms that were still happening. I refreshed him and pointed to my car in the service bay drive and he immediately remembered why I was there. The engine light and code were on again. He advised that if I could leave the car that night he would have his tech who worked on the car look at it to confirm the issue was still happening. Diagnosis on Friday(9th) was the thermostat. Huh? Imagine that? Alex said he had to leave early and Terrell, another SA would be taking care of me to get it checked in. Before I got home Terrell had texted me to say he'd keep me posted as to the cost. The next morning(Friday) Terrell texted to say that Kunes could get the job done for $550, basically no labor. I texted him back and said the part cost was only $175-$220 depending on what dealership you get the part from. Where is the other $300 coming from? I said go ahead and we'll discuss the final bill when I pick it up. The car was finished 2/13/24. Terrell led me to the cashier where I learned the final price for this service was $338. Parts and shop supplies. I was happy with that. I wasn't happy feeling like a forgotten customer. 10 days removed from the service and the car is doing fine. Hoping it stays that way. More