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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.5
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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December 21, 2022

Service was done within a reasonable time and I was notified by service man of everything. More

by njm4905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Kunes Buick GMC of Greenfield responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

December 20, 2022

The service department was very knowledgeable with handling my vehicle and I was very satisfied with the technician More

by Nobodyknows1334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Kunes Buick GMC of Greenfield responded

I appreciate your kind words about our service team. Thank you for choosing John Paul's Buick GMC for your vehicle needs. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

December 18, 2022

Friendly staff, great service and easy scheduling. The location is convenient and I love the atmosphere. More

by ANGELAMILLPOINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Steffan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

December 17, 2022

They are kind to me and the people with me and provide good service every time I am there. More

by ELIZABETHROD_904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

December 16, 2022

Quoted OVER $500 to replace a headlight and turn signal. Took it down the block to a “mom and pop” place, charged me LESS than $200. Your center is a complete rip off and I will share this story with EVERYO More

by Me
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Buczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Kunes Buick GMC of Greenfield responded

To Whom This May Concern, My name is Joseph Carini I'm the Service Manager for John Paul's. Unfortunately, I'm not able to see your work order because your name is not posted with this review. I'm assuming the bulb you have is a HID bulb and yes that type of bulb is very expensive. John Paul's does not set the parts prices GM does. To figure out labor we use a system call All Data, Dealerships and "mom and pop" shops also use. Did this shop charge you book time? Did they use a GM part that comes with a 2-year unlimited mile warranty? Those are things that will impact the price. Sir, Ma'am we are not in the business to ripping people off. John Paul's has been around for way to long and has established a great reputation with the surrounding area. I'm sorry we were not able to take care of your service needs. I hope you have a happy holiday and if you have any questions don't hesitate to reach out to me. Thanks, Joseph Carini

December 16, 2022

Going to dealer 15 years. Most service has been acceptable. Once I had a high cost of repair but mainly due to engineering design . This time excessive costs for the repai More

by jsmesjambrose23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Solomon Bunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Dec 20, 2022 -

Kunes Buick GMC of Greenfield responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

December 12, 2022

Took my GMC truck there twice for oil changes and got it back both times with oily hand prints on the hood and fender and grille areas,also took it there to have an tire moniter replaced and it was parked i More

by Dpugh51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Buczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2022

Great detailed service. Excellent communication and friendly staff. I would take my car back again. More

by kevin a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Kosmatka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Kunes Buick GMC of Greenfield responded

Kevin, I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

December 11, 2022

I called and was given the earliest appointment available. There were three issues for them to deal with. All three were dealt with including a recall. The initial person on the phone was courteous More

by denisemecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for reviewing your service experience! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

December 11, 2022

I received excellent customer service from Steve and Solomon in the service department. Steve was excellent about keeping communication open during my service appointment which I really appreciated. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Kunes Buick GMC of Greenfield responded

Gina, thank you for taking the time to write this wonderful review about our service department. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

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