Kunes Buick GMC of Greenfield - Service Center

I recently had my car serviced there and the experience was a nightmare to say the least. After having a bulb replaced I had to go back because the job was not properly done- my signal was no longer workin was a nightmare to say the least. After having a bulb replaced I had to go back because the job was not properly done- my signal was no longer working! So I explained this to Sol. After about 20 minutes he comes back and says I need to hand over 30 bucks to have it fixed. At this point I'm confused and start asking questions about what had happened the day before when my car had been serviced. He immediately became annoyed and started talking to me in a condescending way. At one point he stands up, barks that he's done with me throws away my bulb and storms off. Not only am I in shock at this point but so are the other people in the waiting room who heard and saw his unprofessionalism.So I ask for the manager and then Sol does a 180 and says that the problem will be taken care of free of charge. I talk to the manager anyway and he says that if I want to come back again he will take care of me. Humm... that was really nice of him but do I really want to go back to a place where I am not sure I will be treated with respect and have my car servicedright the first time? More

I bought my Yukon XL elsewhere and had a bad experiance with them, I was recommeded to try John Paul's and haven't looked back since. Everyone is great from the service writers, talking to the sales people with them, I was recommeded to try John Paul's and haven't looked back since. Everyone is great from the service writers, talking to the sales people while waiting for my truck, and to the cashiers. I will be buying my next new Yukon from them n a few years. More

I have been buying and servicing my cars at John Paul for many years. Steve Krivos in service is by far the biggest reason I use John Paul Buick and recommend them to others. Steve has always been friendly many years. Steve Krivos in service is by far the biggest reason I use John Paul Buick and recommend them to others. Steve has always been friendly, helpful and a very straight shooter. I above all TRUST Steve and that makes my service experience totally stress-free. I send my wife and daughter to Steve knowing they will be taken care of by the best! Sal in sales has also been a person that makes the car buying process as painless and smooth as anyone could ask for. I work out of my car and put a ton of miles on each year. Having the car running well and problem free is a important and the people at John Paul make that happen. More

Excellent service as always! Solomon was courteous, helpful, and respectful. John Paul's will be my 1st stop for my upcoming new car purchases. Thank you. helpful, and respectful. John Paul's will be my 1st stop for my upcoming new car purchases. Thank you. More

I have been using this Dealership for some time now. I have followed Soloman thru the city of Milwaukee. I have always been very satisfied with the work done on my 2004 Pontiac Grand Am GT. have followed Soloman thru the city of Milwaukee. I have always been very satisfied with the work done on my 2004 Pontiac Grand Am GT. More

My boyfriends car totally broke down on me on 6 days ago, had it towed to John Pauls after recommendation. They fixed the problem saying it was a blown fuse, payed them 130.00$....same thing happened the ver had it towed to John Pauls after recommendation. They fixed the problem saying it was a blown fuse, payed them 130.00$....same thing happened the very next day. Had to get it towed AGAIN there. We only took it there again because we thought we might get some kind of deal since it was just there the day before and they obviously didnt fix the problem. BOY were we wrong. Lets just say 5 days later and $850.00 later (which $525.00 of it was for LABOR) we will NEVER EVER go there again. Also had the same problem where the guy would say he'll call back in an hour and 3 hours go by and no call. More

We used John Paul for oil changes and generally did not have any problems. Then the solder on the rear defroster came off several times last winter - last repair was to replace the entire rear window. Then have any problems. Then the solder on the rear defroster came off several times last winter - last repair was to replace the entire rear window. Then this winter when we started the rear defroster the solder failed again. I believe it was that the new coil was pulling on the solder and it came off again. They wrote on the bill that it was pulled on and pulled off the glass. We never even open the window and the coil does shows no signs of stress or damage. I would conclude that when the defroster was turned on the tight coil pulled on the solder and then it detached. Also - we asked for a new key FOB and the dealer said we could not get it at any other location. We did find replacement keys for 1/3 of the price. Plus, I asked that they not re-program the key because I knew it would only take 5 minutes to do. The service rep., Jeff, said it was already done (which he did not confirm) and charged us $35 for 5 minutes of work. I am very dissappointed in this entire transaction. We will be taking all our YUKON services and next purchases elsewhere. More

We've been customers of John Paul's for quite some time & plan on keeping it that way. The service and recognition they put forth is like no other dealership I've seen. It's the kind of relationship like y plan on keeping it that way. The service and recognition they put forth is like no other dealership I've seen. It's the kind of relationship like your hairdresser, you really become like family. They actually appreciate your business and aren't afraid to tell you and show you that. I've had small dents and buffing taken care of by Jim's dept with hope of bringing back business & I have with other body shop repair. Their work has always been completed above expectations, they do great body work. I have vehicle serviced there for everything even though I live 20 miles away & they extend thier gratitude by providing me a loaner (a new one just like one I had in for repair) and work with GM in a good will repair needed just outside of warranty. The service dept is always candid and simplify things for me, I even have my own service guy, your the best Steve B! Jay also as the service director has a plethora of experience & runs a great dept. And of course Woody, he makes magic happen by going to battle for you and is always fair and honest not to mention always in a fantastic mood. Thanks guys for never getting sick of me! More

My wife and I recently purchased a used car from this dealership. It is a 2005 model with 3300 miles, and we noticed two dings in the door, one particuliarly large (about a quarter size) and negotiated f dealership. It is a 2005 model with 3300 miles, and we noticed two dings in the door, one particuliarly large (about a quarter size) and negotiated for them to remove the dings as part of the deal to purchase the car. It was thought that they could just pop them out. Unfortunately the larger ding they said would need major body work and paint work. In an effort "to satisfy us" they said they would pay 1/2 the cost for the repair work, which sounded reasonable. It floored us when the quoted $991.00 to remove the small dent. We decided that was extremely high and got a quote elsewhere which came in at $390.00. In other words they more than doubled their price because "they were going to pay half" ( in Wisconsin that is a crime), thinking we were gullible and would fall for there tactics. I will be filing a complaint with the Better Business Bureau soon. Stay away from these dishonest and disreputable people!!!!! More

picked up car and it was not cleaned or washed. paid 99.00 for dealer prep and tyhis service was not performed.also was shown how to operate controls [remote starter] and othe gadgets. i was a repeat cu 99.00 for dealer prep and tyhis service was not performed.also was shown how to operate controls [remote starter] and othe gadgets. i was a repeat customer, and feel the quaility of service overall not up to past services. jim bertram More