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Kunes Buick GMC of Greenfield - Service Center
Greenfield, WI
2,050 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,050 Reviews of Kunes Buick GMC of Greenfield - Service Center
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June 27, 2018
COMPLETE SATISFACTION A PROBLEM I HAD WITH THE SERVICE CENTER, WAS QUICKLY RESOLVED, IN THE FASTEST MANNER POSSIBLE! THANKS TO MIKE EVANS. I FELT COMFORTABLE SHARING MY A PROBLEM I HAD WITH THE SERVICE CENTER, WAS QUICKLY RESOLVED, IN THE FASTEST MANNER POSSIBLE! THANKS TO MIKE EVANS. I FELT COMFORTABLE SHARING MY FEELINGS ,ABOUT WHY I WAS UNHAPPY WITH THE PAST APPT. MIKE LISTENED AND VOWED TO MAKE THINGS BETTER, AND HE DID! I THANK HIM FOR THE REMINDER THAT, JOHN PAUL CAN SHOW CUSTOMERS THEY DO CARE. MY HUSBAND AND I HAVE BEEN A CUSTOMER AT "J P" MANY YEARS, AND THE LAST VISIT PROVED TO ME, PEOPLE LIKE, MIKE EVANS, CAN MAKE A BAD SITUATION TURN AROUND . I WAS SO VERY HAPPY, RELIEVED, ,SATISFIED WHEN I LEFT !!!! SPECIAL THANK YOU , TO MIKE EVANS, FOR HIS KINDNESS AND UNDERSTANDING !!!! SINCERELY , DONNA DUFF More
by cadigirl1996
Verified CustomerEmployees Worked With
MIKE EVANS
Helpful June 25, 2018
Shield Application Timely appointment - rental car provided. Appreciate driving same model car as one newly bought. Timely service with completion call made. Service ( Timely appointment - rental car provided. Appreciate driving same model car as one newly bought. Timely service with completion call made. Service (desk) accompanied individual to where car parked. More
by BWEIHING
Employees Worked With
Service Desk and Billing Desk, Luis Herrera
June 23, 2018
Excellent As always Sol did a great job on my car's checkup and service. I've had maintenance and repairs done by John Paul's in the past and will continue t As always Sol did a great job on my car's checkup and service. I've had maintenance and repairs done by John Paul's in the past and will continue to rely on their fine work. More
by Blue
Employees Worked With
January 23, 2018
Great customer service Left vm w/Service Department explaining situation w/my vehicle. I received a return call from Carol w/in 15 minutes. (Before Carol returned my call, Left vm w/Service Department explaining situation w/my vehicle. I received a return call from Carol w/in 15 minutes. (Before Carol returned my call, she spoke w/Service Advisor, Solomon Bunn about the vm I left). Carol advised me to bring my car in, but could not guarantee it would be fixed that day depending the outcome of the diagnosis. I asked if a rental was available just in case. She confirned w/Solomon, and yes, one was available if need be. Arrived at the service area. Solomon wrote up my service ticket, showed me where the service waiting area was and told me he'll give me an update once received from the technician. Within a short period of time, Solomon explained the diagnosis (replacement part needed wasn't available), the technician was able to temporarly fix my car so I was able to get home to Oshkosh. (I was given the information w/part number for me to get fixed once I returned home). Carol went above and beyond the call of duty before and after she returned my call. Solomon Bunn also went above and beyond the call of duty for his service and compassion. I'm forever grateful for the customer care I received in the service department at John Paul. Sheila S. Oshkosh More
by Ssoshkosh
January 22, 2018
Regal/encore great We are totally happy with this dealership. Our experience was great. Booth Lisa and the sales manager were great to deal with and their service depa We are totally happy with this dealership. Our experience was great. Booth Lisa and the sales manager were great to deal with and their service department has always done a great job and the whole dealership is concerned for the customer and their needs. We will be back starting around December to decide on either a new lease or the purchase of the Regal, whichever is the best deal. Sol in the service is always friendly and willing to do everything to ensure that the customer is satisfied. A great experience always. More
by Deputygal66
December 16, 2017
Vehicle Service The Navigation System in my 2014 Buick Regal T did not appear to be working properly. I called the Service Department and spoke directly with the Serv The Navigation System in my 2014 Buick Regal T did not appear to be working properly. I called the Service Department and spoke directly with the Service Director (Mr. Nick Harmon), who scheduled a same day appointment for me. Mr. Steve Buczak (Service Manager) was thorough in conveying what needed to be done to remedy the issue with my vehicle. I was provided with a Rental SUV while my vehicle was assessed and re-programed. I was told that it may take up to a day to discover the issue, and work to repair it. Instead, it only took 3 hours. Once again, I was exceedingly pleased with the level of service I received at John Paul's Buick GMC, and I will continue to recommend the Service Department to friends and family. More
by kelleeanne4
December 05, 2017
easy to talk to. nothing but good to say. Solomon was great and easy to talk to. first time there and will definitely would come back. had to have the terrain towed in nothing but good to say. Solomon was great and easy to talk to. first time there and will definitely would come back. had to have the terrain towed in and in talking to the women who took my call was very helpful and friendly. More
by bobnancy
Employees Worked With
November 29, 2017
Excellent Service! This was my first time at your dealership. I just bought my truck at the end of August and I knew I needed a dealership to service my vehicle. I calle This was my first time at your dealership. I just bought my truck at the end of August and I knew I needed a dealership to service my vehicle. I called and made an appointment. When I arrived for my appointment, I was greeted by one of your Service Managers. He was very polite and professional. We talked about price and it was exactly what the appointment scheduler had told me (No surprises). I received a complementary car washed, which I loved and appreciated. My vehicle looked beautiful! They even set the clocks without my asking. Everyone was great! I will continue to take my vehicle there for servicing in the future. More
by BluFab
Employees Worked With
Nick Harmon
October 21, 2017
Terrible experience!!! I had a terrible experience with John Paul GMC in Greenfield, WI. Back to last June 2016, I took my Yukon to John Paul dealer for transmission cooler I had a terrible experience with John Paul GMC in Greenfield, WI. Back to last June 2016, I took my Yukon to John Paul dealer for transmission cooler line repair, then we were told the oil pan gasket and power steering line were leaking. Ok, thanks for diagnosing the problems and fixing them. We paid a total of $2,175 for the services, including some unauthorizing repairs, for example, wheel alignment - we did have purchased life time alignment warrant from firestone when we replaced tires there in 2015, why we need to pay additional $100 for alignment? We raised the issue, but no explanation and I ended up paying additional unnecessary $100. Several month later, we found a couple of oil drops on the ground and we did not think that was oil leaking (remember you just repaired the leaking!!). In April, we found more oil drops, so we raised the issue when we did the oil change in April. We were told that it may have been caused by oil change. I trust what they said! But the leaking getting worse, In Sept. 22, 2017, I took my car to the dealer to find out the cause of the leaking. I waited for two hours, then service consultant A. M (I use his initials) told me that oil pan gasket and power steering were leaking and an estimate of about $900 to repair. I was shocked not by the cost but by what he was saying. (remember, we did repair both leaking problems not long ago). The truth was that I knew the power steering was perfectly fine. So I asked to speak to the manager, Nick Harmon offered me a solution to add oil dye to the system to see where is the cause of the leaking, then he will discuss with me how to solve the problem. (OK, sounds reasonable). I returned my car on 10/04/2017, and found out that Mr. M was no longer work there. Mr. Solomon Bunn took the case (He was friendly, I had to admit). Several hours later, I was told that the problem was founded, OILPAN GASKET leaking again!! (The power steering leaking was not mentioned, at least I think Mr. Bunn was honest on the power steering leaking part. Remember, Mr. M just told me that both gasket and power steering were leaking a week before). Then we come down to the issue who should pay the repair cost. Of cause, the customer SHOULD PAY! The dealer has done nothing wrong. OK, I will pay as long as I got my car fixed. Should I also say thanks to NICK? Oh I think so because Mr. BUNN told me that NICK gave me the best deal to only pay $378.52 this time! To fix the problem may take several hours, so I went home and waited Mr. Bunn’s call. Well, I did receive Mr. Bunn’s call in the afternoon and he told me to let the car stay in the dealer for overnight to make sure that the leak problem was absolutely fixed. Agreed and thankful (at this point, I still had the faith to believe that the John Paul dealer is honest with what they said). I eagerly pick up my car next day (Of cause I paid $378.52 before I had my key). Mr. Bunn was smilingly told me with absolutely confidence: the problem was fixed! It felt relieved to hear. If the story ends here, I would not waste my time to write this long and boring paragraph. Well things were getting worse! Several days later, I found a couple of oil drops on my driveway again!!! (I was purposely pay attention this time). I took the car back to the dealer on 10/18/2017. Mr. Bunn was very surprised to see me again and he seems not believing what I had described the leaking issue. Anyway, the car was taken to the shop for a DIAGNISES again!!!. It was pretty quick this time! Mr. Burn took me to the shop and technician showed me where the problem is: The oil leaking probably came from rear main seal and gasket. The repair cost will be $1,300. At this point, any argument with dealer will be useless and pointless. I took my car back without further repair. Here are my reasonable doubts and conclusions for the dealer’s services: 1) does the leaking really come from oil pan gasket in the first place? If it does, first replacement should take care the problem, right? Well let’s say that the dealer did not diagnosed correctly in the first time (sometime it happens), then the second repair should take care the issue. Correct? I believe that Mr. Bunn thought so too!! Then the technician found the different source of oil leaking. Is this John Paul’s regular procedure and practice to fix the oil leaking? 2) Why did Mr. M lied to me about the power steering leaking, I have the evidence for this. Nick knew this lie for sure. I believe John Paul owns me an explanation for this. 3) I paid in full for what dealer asked for even I didn’t agree it was the fair. So I owed dealer nothing, the dealer owed me an explanation. If I can’t get the answer from dealer, I will seek alternative channels to protect customer’s right! All my argument points have the records, photos, and paper written evidence to prove. More
by Jay L
October 11, 2017
Service Department Went in for regular oil change and tire rotation. Service and Mr. Bunn notified me that there was an oil leak that needed to be dealt with ASAP. Mr. B Went in for regular oil change and tire rotation. Service and Mr. Bunn notified me that there was an oil leak that needed to be dealt with ASAP. Mr. Bunn took care of all the warranty information and hooked me up with a rental. My wife and I were extremely happy with the customer service. Thanks John Paul's and THANK you Solomon Bunn More
by Franklin
Employees Worked With
