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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.5
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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February 18, 2019

oil change Joe Carini, was great to work with. Professional. Everything was checked, and everything checked out well. It is a friendly place. Everyone is pl More

by jzurawik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Carini
Feb 25, 2019 -

Kunes Buick GMC of Greenfield responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, The Sales Management Team - John Paul's Buick GMC - (414) 545-7000

February 16, 2019

3 hour wait I went to have an engine light checked 2 hours passed with no update. The service desk checked for me they had to find my paperwork an hour later i wa More

by joey_davis2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
February 14, 2019

Great work and help very knowledgeable and helpful took the time to explain what was wrong how much to fix and how long also gave me a ride home until my car was ready th More

by Larrygdtop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2019 -

Kunes Buick GMC of Greenfield responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!

February 09, 2019

EXCELLENT Thanks to Joseph Carini, it was an excellent experience.He got me through the service I needed, FAST and EFFICIENTLY. Thanks again Joseph Carini for E More

by SNOPEK46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Carini
Feb 11, 2019 -

Kunes Buick GMC of Greenfield responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Mike Evans - Service Director

February 05, 2019

Disappointed Spent $3000 on an extended warranty and had to pay for tire repair that should have been covered. Don't know why a bead leak is any different than any More

by MBUSTER50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 11, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Mike Evans - Service Director

February 03, 2019

Oil change My oil change went smoothly, mostly since I had called ahead and they made sure to have the right oil filter. One thing that didn’t work great was res More

by NBK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Kaluzny
Feb 11, 2019 -

Kunes Buick GMC of Greenfield responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Mike Evans - Service Director

February 03, 2019

Problem “Service Side Detection System” error not fixed The service tech we dealt with was caught in several lies about what was actually happening to our 2018 Acadia. GM not willing to fix their cars for s More

by AcadiaGMCOwner2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dick Kaul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Feb 11, 2019 -

Kunes Buick GMC of Greenfield responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Mike Evans - Service Director

February 02, 2019

Service Went for tire rotation and oil change. Was told the tires were rotated. The tire pressure was off a pound or so in certain tires. Exact same reading More

by REICHLP85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Feb 11, 2019 -

Kunes Buick GMC of Greenfield responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Mike Evans - Service Director

February 02, 2019

Very soothing Couldn’t solve the problem until i brought it here .. I’m pleased with the service I received.. I’d highly recommend This to family and friends thanks More

by DINO4CUTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Talbot
Feb 11, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Mike Evans - Service Director

February 01, 2019

Top Notch My service team always delivers as promised. On time and at the price quoted. Great people to deal with at any time for any service on my Buick. More

by alcurriewi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil the shuttle driver
Feb 11, 2019 -

Kunes Buick GMC of Greenfield responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Mike Evans - Service Director

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