Kunes Buick GMC of Greenfield

My husband and I are in the market for a vehicle. Problem is we can't decide new for me, or used for him. Wayne was a pretty nice car salesman and patient with us. We test drove a new Enclave and a used Mal is we can't decide new for me, or used for him. Wayne was a pretty nice car salesman and patient with us. We test drove a new Enclave and a used Malibu. We are just beginning our search and wanted to weigh the pros and cons of both, plus see what is out there. After we met the general manager Don, we left. What a complete jerk! Sorry you lost the sale Wayne! Oh, and we really did not like the policy of the salesperson having to drive the car off the lot for a test drive. That's the first time I've ever come across this "insurance policy" and we have been test driving high end brands. . And finally, the bird in the showroom is disgusting. More

If you enjoy having your time wasted, being lied to about pricing, and not being treated as an intelligent individual, then this is the dealer for you! Our story: My wife and I were looking for a reasonab pricing, and not being treated as an intelligent individual, then this is the dealer for you! Our story: My wife and I were looking for a reasonably priced GMC Terrain. We inquired yesterday (July 31, 2012) via telephone/web about a slightly used one listed on their website. We were upfront with the sales person about how much we were looking to spend. We clearly laid out how much we were putting down and how much we were looking to take on in a monthly payment. We were told that it wouldn't be a problem, and that they would be able to make that work for us with either the used one (which the sales person claimed had more features) or a new one (the base model). We asked for clear pricing before traveling to the dealership as we didn't want to waste our time going down there. We were told that to give us the prices, we had to submit the information for a credit check. Even though we were hesitant to do so, we did it. After they ran a credit check, they then refused to give out a price quote over the phone or via email. Needless to say, at this point, we should have just given up. However, the salesperson repeatedly said that they can meet our numbers, that it had been cleared with the manager, etc. So, we went to the dealership. When we got to the dealership, it was clear that we had been lied to. The used vehicle was a base GMC Terrain with no additional features. The salesperson did not have an offer prepared, and it appeared as if she had not cleared our numbers with anyone at the dealership. We sat there for two hours while she kept talking with the manager and/or finance guy and kept coming back with offers that were thousands of dollars more expensive than what we were looking to spend and/or that were offered online. I may have been hallucinating, but I think the price of the vehicle actually kept increasing as we sat there! This was a complete waste of hours of our night and the gas to drive to the dealership. We should have been told over the phone that they were not going to meet our prices. After this experience, I would never work with this company again. More

A sales guy called me because he said his dealership was interested in buying my car that I had for sale on craigslist. I told him what I wanted for my car for sale and he said multiple times, yes we can gi interested in buying my car that I had for sale on craigslist. I told him what I wanted for my car for sale and he said multiple times, yes we can give you that price. I said ok here is the VIN #, check out the carfax and then call me back. So he did. He said that he checked the carfax and he talked to his used car sales guy and I should come in and they would buy my car from me or use toward trade in. So I called again to confirm that his wasn't a waste of time and that he had double checked everything with manager... Oh yayaya. He said, it's all good come on in. So I drive to dealership, which isn't just right around the corner either... And the used car manager comes out and says ok, let's check the VIN#. Right then I knew this other sales guy lied... He never checked the VIN after he told me he did. Comes out from inside and says, nope we can't buy your car, sorry. REALLY. Whata Joke. That is why I called 2 times before I drove out there ... To make sure I wasn't wasting my time. Wow. Lied to, decieved. Soooo mad at this sales guy. I'm pretty sure I knew more about cars than he did. He shouldn't be in the car business. I can't even describe to you how angry I was at that moment. Just rediculous. Such a waste of time, gas and effort. Very very mad. More

I scheduled an appointment to have an oil change and tire rotation. In addition I had 3 other minor items looked at for a qoute: cut 2 new keys,(check a fan for noise and side mirror vibration. I had to sch rotation. In addition I had 3 other minor items looked at for a qoute: cut 2 new keys,(check a fan for noise and side mirror vibration. I had to schedule outside of a weekend because they only do tire changes and oil on Saturdays. My wife has to go because she has Fridays open. We have had a couple minor issues in the past but nothing we could not work out. This day was different, very different. After calling over a week in advance to schedule the appointment and extra items my wife walks in and they say she is only scheduled for an oil change and tire rotation. Paul did say they could work her in. She said she was waiting but going to get something to eat across the street. I called at 1:45 almost 40 minutes after she dropped it off to check and make sure they were doing all the right things. Paul said he needed a tech to look at it and it would be another 30 minutes to hour and a half and he would call me back. I was upset because first they screwed up the schedule and second not once did they say it would take over 2 hours. Paul said he was so busy today with so many calls from customers. WHAT AM I???? Guess what Paul took the entire hour and a half and I still had to called to check. He claimed that he was about to call me. Then he rattled ino this $1200 charge and need the vehicle for 2 days to fix a mirror and actuator fan. Nonetheless I was ticked off. I asked to speak with the manager. Jay initially handled it well. Then we talked about the extra work for the truck (brakes and tires) said we should have done. I said fine and even at that point willing to give them more business for tires an brakes. Another $1500. I asked a couple quick questions an Jay said had to look into it. Paul called me back 10 to 15 minutes later and jumped into more costs and dollars. At this point the vehicle and wife were there for over 3 hours. Then Paul said it would be another 15 to 30 minutes to get the tires back on. I am sorry, but I lost it. Not once did anyone say it would take 3.5 hours for these items even after we had an appointment. I think Jay and Paul had so many customers we got lost in the shuffle. Nonetheless we will never go there again because each time I asked why it took so long I got the "you aren't are only customer" and the "we are so busy comment.". This all could have been avoided if Paul or Jay would have said we are busy his might take several hours since we know you are waiting do you need a shuttle or you make other arrangements. Since John Paul is so busy we will go somewhere that recognizes we are customers too and you should tell us that a couple items are going to take over 3.5 hours to look at to get a qoute. Sorry John Paul you have lost all our service and purchase of our next Yukon. More

I purchased gift certificates for an oil change and deluxe car wash for our vehicles. We needed to make a 2 hour appointment in order to get both of these done. I went with my vehicle and they ran out deluxe car wash for our vehicles. We needed to make a 2 hour appointment in order to get both of these done. I went with my vehicle and they ran out of time to do the deluxe car wash so they told me to come back another time and now my husband used up vacation time to take his van and they did the same thing to him. I spoke to the manager who said that someone called in sick this morning and I asked him why we didn't get a call to tell us that they wouldn't be able to do the entire job and he didn't have an answer to that. Now my husband and I both are suppose to waste more of our time to go back for the deluxe car wash that we were suppose to get when we had the oil changed. What a waste of time for both of us and very inconvenient. Not at all happy with their service. More

I have been working with Sol everytime I go for work on my car and he has been just great. He is the best. Always treats me very well and fair. I also have dealt with jay and jeff fisher and they were outs my car and he has been just great. He is the best. Always treats me very well and fair. I also have dealt with jay and jeff fisher and they were outstanding as well. thank you for all your time and great service. Craig Danielewski More