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Kunes Buick GMC of Greenfield

Greenfield, WI

4.6
2,892 Reviews
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3615 S 108th St

Greenfield, WI

53228

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Showing 2,892 reviews

June 01, 2013

Best customer service of any type of business in a long time. Honest advice fair price and doing all the right things. Gave me a ride to and from work, checked over everything and worked with the manufact More

by Twohlt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn, Steve Buczak, Solomon Bunn, Steve Krivos
Aug 29, 2013 -

Kunes Buick GMC of Greenfield responded

Thanks for the great review! I'm happy to hear that you had a positive experience here at John Paul's. We're constantly working to provide our customers with a one-of-a-kind purchasing and servicing experience. If there's anything we can ever do to better earn your business, please do not hesitate to let me know personally! Thanks again, and congratulations! Sincerely, Jay Gesell John Paul's Buick GMC

April 25, 2013

I have owned my (new to me) 2008 Buick Enclave CXL (48K miles), for maybe a month. I purchased the vehicle from another dealership (non-Buick), and am the second owner. Over the month of ownership, I h More

by MityDawg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn, Jay Gesell
Apr 25, 2013 -

Kunes Buick GMC of Greenfield responded

Thanks for this great review! You've highlighted an important aspect of how we do business: We believe in establishing a relationship of trust and respect with our customers, and we intend to make sure that you leave our dealership completely satisfied every time you visit us. On that same note, we'd love to see you on our Facebook page. We post some great content on a daily basis, so please give us a "like" the next time you're on! You can find us at https://www.facebook.com/johnpaulsautomotive . Thanks again, see you soon! Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

April 24, 2013

check engine light was on and car was idiling rough and exceleration was diminished.. service dept found problem quickly which was faulty wiring/ and bad plug. they found an extended gmc special warranty More

by dolly1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
Apr 25, 2013 -

Kunes Buick GMC of Greenfield responded

Thank you for this great review! We pride ourselves on being the most knowledgeable and honest dealership in the state, and our service department is no exception. We want to make sure that you leave completely satisfied every time you choose to honor us with your business. To that end, I'd love for you to contact me should you ever have any further questions, comments, or feedback! We can't wait to work with you again-- see you next time! Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

February 22, 2013

Car salesman have earned the rep of being sharks. There are some jerks out there. Not Michael though. Very easy to get along with, but most of all respectful. When you are spending any amount of money, let More

by Ant_Marching
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Thieme
Feb 22, 2013 -

Kunes Buick GMC of Greenfield responded

Thanks for your review! Michael is a valuable member of our team who treats our customers with the respect and patience that they deserve. The team here at John Paul's Buick GMC is wholly dedicated to bringing our customers a consistently excellent level of customer service that you just can't find at other dealerships. We are appreciative of your business and we hope to continue earning it for many years to come! Congratulations once again on your new vehicle, see you again soon! Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

February 03, 2013

Found on Craigslist so I already knew what I wanted, Just could I get it for what I wanted. Mike was quick to respond. I came down, we drove it, looked it all over. All the while we were telling jokes and ha More

by In_Deep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Thieme
Feb 04, 2013 -

Kunes Buick GMC of Greenfield responded

Thanks for the great review! You've outlined precisely what type of purchasing experience we are dedicated to bringing to our customers: A laid back, pressure-free, and even fun experience that you'll remember for years to come. You can expect the same respect and friendly attitude each and every time you make the trip to visit us! Congratulations on your purchase; we can't wait to see you again! Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

February 03, 2013

Michael Thieme was great to work with. Very friendly, helpful and knowledgeable. He made me feel like a long standing customer. He made the long trip to Milwaukee well worth it. Next time I need a car I' More

by jviney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Thieme
Feb 04, 2013 -

Kunes Buick GMC of Greenfield responded

Thank you for your business, your referrals to family and friends, and for your great review! We are so glad that we were able to bring you a car purchasing experience worthy of your long journey! We are here for you before, during, and after the sale-- and you can expect the same each and every time you stop by! Congratulations once again; we hope to work with you again very soon! Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

November 16, 2012

Went in to have a GMC recall taken care of that I found out about thru my On Star report. The manager also notified me by email and we set up a time for late Monday morning. I got there about 10:30 a.m. a More

by Sandy M.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
unsure of name, Ron Wozny
Nov 16, 2012 -

Kunes Buick GMC of Greenfield responded

Sandy, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

November 15, 2012

A good dealership to deal with friendly and open personal no games when having service and honest advice on what you should or should not have done. More

by Heppra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon, Solomon Bunn
Nov 16, 2012 -

Kunes Buick GMC of Greenfield responded

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the John Paul's Automotive experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

September 03, 2012

My husband and I are in the market for a vehicle. Problem is we can't decide new for me, or used for him. Wayne was a pretty nice car salesman and patient with us. We test drove a new Enclave and a used Mal More

by J3L2
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Wayne
Sep 17, 2012 -

Kunes Buick GMC of Greenfield responded

I want you to know that your feedback is greatly appreciated. At John Paul’s Automotive, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left our show room disappointed. I would like to speak with you about this issue so I can better understand it and apologize again. Sherri Schiller Customer Satisfaction Manager (414)-545-7000 x:7134

August 01, 2012

If you enjoy having your time wasted, being lied to about pricing, and not being treated as an intelligent individual, then this is the dealer for you! Our story: My wife and I were looking for a reasonab More

by MKECarShopper
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Margaret H
Aug 15, 2012 -

Kunes Buick GMC of Greenfield responded

We are so sorry that your experience with us was less than you hoped it would be. We feel it is of the utmost importance to provide our customers with friendly, honest customer service, and we are disappointed to hear that you feel your experience was anything but. Please feel free to contact us at your earliest convenience as we would like to discuss your grievances further. Sincerely, Sherri Schiller - Customer Satisfaction manager sherrischiller@johnpaulsautomotive.com | Office Phone 414-545-7000 x:7134

Aug 15, 2012 -

MKECarShopper responded

Do not fall for John Paul's Automotive's seeming attempt to care. They do not. I wrote Ms. Schiller an email in response to the same post on a different review site to discuss my grievances further. I have not heard back.

Aug 16, 2012 -

Kunes Buick GMC of Greenfield responded

Again, we are sorry you were not pleased with your experience with our dealership. At John Paul's Automotive we work hard every day to supply every customer with caring and honest customer service. We were more than willing to work with you and even beat a quote you had received initially. We are also sorry you felt you didn't receive your quote in a timely manner, but we were trying everything we could to meet your pricing and vehicle requests and in no way believe this took an excessive amount of time. We sincerely wish you the best in finding the vehicle you are looking for and at the price you desire. Sherri Schiller - Customer Satisfaction manager sherrischiller@johnpaulsautomotive.com | Office Phone 414-545-7000 x:7191

Aug 17, 2012 -

MKECarShopper responded

Ms. Schiller, Everything you just said is a lie. I cannot believe that you have the audacity to make comments such as that on this review site. 1) Your team was not willing to work with us. We told your salesperson up front exactly how much we wanted to pay. She told us multiple times over the phone that this wasn't going to be a problem, she can sell the vehicle for that price, that she had checked with her manager and it was OK. All we had to do was come in to get the deal done. Guess what? She lied. She had done none of those things. 2) Had you been willing to beat a quote we had received from another dealer, we would have bought a car from your dealership. Instead, you lured us into your dealership with knowingly false statements guaranteeing a sales price you had no intention of honoring. Your sales team then tried to sell a used vehicle to us for thousands more dollars than we told them upfront we wanted to pay and for thousands more dollars than a comparably equipped new vehicle. Does this sound like working with us? I don't think so. 3) There was nothing timely about the way your salesperson treated us. We told her upfront what we wanted to pay. When we arrived, even though she told us she had cleared the price with her manager, she had nothing prepared. She then kept showing us over and over again the same higher sales price we said we did not want to pay. This took over two hours. This is two hours of my valuable time that I lost that night. All she had to do was tell us over the phone that she couldn't meet our numbers. That is not hard, and it is not time consuming. Had she done that, this whole situation could have been avoided. 4) I love that I emailed you to discuss my grievances, and I have not heard back from you. However, you manage to post follow up responses on these websites. I know the first post was a stock response, but how about the second? There is no way, since you haven't spoken to me, that you can know the details of our situation. Do you just have the response prepared because you treat all customers like this? For those reading this review, be wary of dealing with John Paul's Automotive. They are unethical and liars.

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