Kunes Buick GMC of Greenfield

Oil change I had no issues...Steve Buczak is always very pleasant and knowledgeable. I have been coming to this dealership since 1998 this is as long as Steve h I had no issues...Steve Buczak is always very pleasant and knowledgeable. I have been coming to this dealership since 1998 this is as long as Steve has been employed there. More

Out of town needed Help I was from of out town, car had locked up brakes had the car towed on a Sunday night call service on Monday morning talked to Joe Carini He was a Big I was from of out town, car had locked up brakes had the car towed on a Sunday night call service on Monday morning talked to Joe Carini He was a Big Help. I was 80 miles away back home and not knowing car status he review the car and updated me on the problem.He was able to have the parts and service the car so I could drive back 80 miles that Monday late afternoon and pickup the car. Being from out of town Joe took the time to work with me as if I was a customer of John Paul Brick that had done my service for years.THANKS JOE More

Very efficient way to get serviced Very professional in every aspect of a service visit , work was performed in a timely manner and was done exactly as I was told what was to be done. V Very professional in every aspect of a service visit , work was performed in a timely manner and was done exactly as I was told what was to be done. Very pleased! More

Great customer service I left with the exact same problem after waiting for 3 hrs. I came here after Brookfield GMC couldn't fix the problem now I struck out twice but spent I left with the exact same problem after waiting for 3 hrs. I came here after Brookfield GMC couldn't fix the problem now I struck out twice but spent money More

Great Customer Service Steve greeted me in the Service center, went over what I was there for, and directed me to the waiting area. They showed me what was wrong and gave me Steve greeted me in the Service center, went over what I was there for, and directed me to the waiting area. They showed me what was wrong and gave me my options. More

Always the best My car needed service at John Pauls, and from start to finish all was exceptional. I was updated by Sol during the process, and again when the work wa My car needed service at John Pauls, and from start to finish all was exceptional. I was updated by Sol during the process, and again when the work was completed. The repairs were done in a timely manner and when Sol had said it would be ready. Thanks to everyone for the smooth experience and my ride good as new!! More

excellent, friendly service My sales rep was Chris Lepperd., a very pleasant & knowledgable person who answered every question I had regarding the 2019 Buick Encore. I also enjo My sales rep was Chris Lepperd., a very pleasant & knowledgable person who answered every question I had regarding the 2019 Buick Encore. I also enjoyed his stories about the history of David Dunbar Buick - I am an American history buff, so these stories added an additional touch to the sales process. It took me awhile to comprehend all of the new innovations & technology but Chris had the patience to make sure I understood all of the details. He is an excellent member of your staff & I will highly recommend Chris to anyone interested in a Buick & GMC. My experience at John Paul's went very smoothly. Thank you. Brian F O'Toole More

Car service Brought car in for routine oil change and joe Carini mentioned car didn’t sound right. Needed repair covered by warranty and I was given a nice loaner Brought car in for routine oil change and joe Carini mentioned car didn’t sound right. Needed repair covered by warranty and I was given a nice loaner vehicle. Staff very friendly. More

Poor customer service. Safety hazard not informing customer Made appointment for a routine oil change for my Dodge Ram 1500. After a 2 hour wait, found out they did not have the correct oil filter in stock and Made appointment for a routine oil change for my Dodge Ram 1500. After a 2 hour wait, found out they did not have the correct oil filter in stock and could not do the tire rotation due to difficulty removing a few lug nuts which they did not have in stock. My oil was changed however the filer was not. The car was washed and pulled around front for me to pick up. I noticed a lug nut was missing from the front tire and when I questioned the person who pulled the truck around, he said it was stripped and he could not get it back on. They never should have scheduled the oil change appointment if the filters were not in stock. A Dodge Ram 1500 is a common truck. Had I not noticed the lug nut missing from the front tire, I would be still driving around without it which is a safety hazard. I found it hard to believe a standard lug nut off a Dodge Ram was also not in stock. The larger concern is I was not notified the lug nut was missing. We bought my wifes buick from this dealership which is why I had taken our truck there for an oil change. Now I need to make another trip back for tire rotation and filter replacement. More

Oil change. This is either 2nd or 3rd time in a row when I am asked about running car thru car wash and it never gets washed after an oil change!? This is either 2nd or 3rd time in a row when I am asked about running car thru car wash and it never gets washed after an oil change!? More