Kunes Buick GMC of Greenfield

Great service Steve Buczak in service was great to work with. He addressed my needs and accommodated me in my time of need which I greatly appreciate. Steve Buczak in service was great to work with. He addressed my needs and accommodated me in my time of need which I greatly appreciate. More

i needed a tire fixed and they fixed it , the service guy was nice and told me the cost upfront had to wait awhile but that was ok , the service guy was nice and told me the cost upfront had to wait awhile but that was ok More

recommended for their prices , staying for the service ! I was recommended by my brother for their prices o. Their tires, but the way people talked to me and treated me was so homey. They installed my tires I was recommended by my brother for their prices o. Their tires, but the way people talked to me and treated me was so homey. They installed my tires for a great price, told me about a few things they recommended I should fix and how important the parts were as to take care ASAP or in time . Went back for my alignment there and won’t be going else where . Thank you so much ! More

My car was bouncing. My car was chugging/bouncing when in drive but stopped. Long story short it ended up being the timing chain & some other parts. Initially I was told i My car was chugging/bouncing when in drive but stopped. Long story short it ended up being the timing chain & some other parts. Initially I was told it would be 300 & some things were under warranty. Not horrible. But once it was done, they said were able to get it all done under warranty. Love the honesty because I had already agreed to the higher amount. Steve was very helpful. I would definitely recommend these guys. More

Very satisfied work was finished on time Happy with the service that’s why I keep coming back since it was only a oil change how much more can I say unless you want to send me a credit for th Happy with the service that’s why I keep coming back since it was only a oil change how much more can I say unless you want to send me a credit for the work done. More

Detailed and informative Quality service all around. Mr. Evans was detailed and informative. I left having a better understanding of the overall health of my vehicle while als Quality service all around. Mr. Evans was detailed and informative. I left having a better understanding of the overall health of my vehicle while also knowing what to expect at the next service. More

Among amazing work I really love they take me as soon as possible and help me get my car repair. It does look great! Thank you! Hope to see you guys soon. I really love they take me as soon as possible and help me get my car repair. It does look great! Thank you! Hope to see you guys soon. More

Lack of communication Made an appointment for 715 AM regarding an AC check since unit was not working. Told it would take 60-90 minutes for initial diagnostic and would re Made an appointment for 715 AM regarding an AC check since unit was not working. Told it would take 60-90 minutes for initial diagnostic and would recommend that they give me a shuttle ride home versus waiting there. Little did I know that this would place a priority 5 on my vehicle versus I higher priority if I waited there. After 2 hours of no feedback, I called and left a voice message for my service rep. After another 90 minute wait, I called again but asked for the service manager. Got his voice mail too (made me wonder if anyone was working). Hung up and called again - the individual answering upon hearing my situation, agreed to walk a note back for a response. A call back stated that they were still trying to diagnose issue, since it is probably a slow leak. If nothing shows by 2 PM, would recommend using vehicle and bring it back if something shows up in the next month or so. Around 220 PM, got a call from the shuttle driver, not the service rep, saying vehicle was down and he would be coming to pick me up. Summary - issue may not be resolved but overall communication experience was very poor. Seems service quality has been dropping. More

Not a good experience Came in to get my check engine light fixed, after paying almost 900 dollars I come to pick up my car and noticed that there was scratches on it and wh Came in to get my check engine light fixed, after paying almost 900 dollars I come to pick up my car and noticed that there was scratches on it and when I told them about it they started saying that it was from me and I’m trying to blame it on them, I got in to an argument with the employee 3 times about it and it also got loud and disrespectful. More

Poor customer service Sales did not follow through with my request. There seemed to be a disconnect and lack of one on one focus. there was a lack of organization Sales did not follow through with my request. There seemed to be a disconnect and lack of one on one focus. there was a lack of organization More