Kunes Buick GMC of Greenfield

Drove 5 hours to look at a truck at KUNES IN GREENFIELD WISCONSIN. First they lied to me over the phone about the warranty’s. Even on their site it says lifetime warranty which actually isn’t true it’s onl WISCONSIN. First they lied to me over the phone about the warranty’s. Even on their site it says lifetime warranty which actually isn’t true it’s only under 100k miles. (Attached the picture of the “lifetime warranty” that isn’t lifetime apparently cause it only refers to vehicles under 100k, like it says at the bottom) Which doesn’t say it on the site, they tell you that once you come in. Seems pretty scammy:/ I also had spoke to someone last week about warranty because on the website it had shown there’s a 3,000 mile warranty once you leave the store. When I asked them when I got there they basically laughed in my face and said “it’s a used vehicle, they don’t come with warrantys” which I can see, but I was told other information over the phone. So I drove 5 hours to be lied to. I had also called and spoke to someone and asked them to double check that the truck had a gooseneck hitch, the lady said yes it does. After loading my toolbox in, since I was in bed, I realized the hitch was not in fact a gooseneck hitch, it was the wrong plate: so again, i was lied to. I decided to drop the hitch part because I was just ready to get out of there. Then get the process of buying a truck and they knew for a whole week that I was coming. But they had no paper work prepared. I sat around waiting for them to figure out their loan stuff for 7 HOURS. After sitting for 3 hours waiting, my loan officer back at my local bank informed me she hadn’t heard from them for awhile. So I went and found the financial lady (MARY SISCA) and asked why nothing was being done. I thought that they had been communicating and I was just staying out of the way so I could get out asap. But no Mary yelled at me and said “I’m very busy today, I’m the only one here and you showed up unexpected wanting us to do all this work for you” I then showed her the messages, emails and proof that I had scheduled the apt for over a week. She was not nice about it and loan officer back home had asked me to send her a paper that she needed to proceed in paperwork. So I asked MARY for it and she then threw another fit saying “I already gave this to her. Tell her to check her emails because this has already been sent” being rude about it ONCE AGAIN. Then after I confronted them about them lying to me 2 times they moved us to a waiting room and avoided us the next 3.5 hours we were there. Not sure what they were doing, only information I got was from my bank letting me know what was happening next. They never once came around and checked on us. I finally got up about 330 and brought up that I was getting pissed off for being there for 5 hours and nothing was getting done. I told them I wanted this to get finished because I had a 5 hour drive home I needed to complete and didn’t want to be home super late. Anyways, an hour passed, at about 430 I helped myself to the back office where I found the GENERAL MANAGER (BILL EDERER), I explained to him that I had been there almost 7 hours, nothing is happening. He said he was waiting on a call from the corporate office so he could verify they received money for the truck so they could let it off their lot. Which is what we had been waiting for since 330-430… I said I wanted him to call because most places were about to close, he said “no, they will call me when they’re ready” . I then asked for the number then and I’d call them myself since he wasn’t going to do his job… he said no. BILL refused to give me corporates number even after asking multiple times for it. After having to threaten to call corporate to get xxxx figured out. My loan was “magically processed” within 2 minutes after I walked away to find their number. Cool, we got the truck. Later tonight I spoke with someone from the bank and they informed me on how MARY had given the wrong email to send paper work to (very professional) and that MARY had called her and let her know that we needed to “hurry things along beca More

I can't say enough good things about Stephanie and Bill, who saw me on short notice and helped me with my test drive and eventual purchase. The team was very patient and friendly through the whole process. who saw me on short notice and helped me with my test drive and eventual purchase. The team was very patient and friendly through the whole process. You really get the feeling like they care about you here. I would happily come back again next time I'm looking for a car! Highly recommended. More

Did a bait and switch. Called to see if a car was available and was told yes. Called back to cancel appt. for other reasons and was told car was sold the day before. Though Called to see if a car was available and was told yes. Called back to cancel appt. for other reasons and was told car was sold the day before. Thought that was weird and sent email asking if car was still available. Manager said they would look into it. The next day, got an email stating the car was sold last night (night after the day before). So, was told car was sold on two different days. Also was told to just come on in because they have a lot of cars for sale. Shady More

Made an appointment on 9-5-2023 to view a car the next day on 9-6-2023. Was told the car is available. Called back (same day 9-5-2023) to cancel appointment for other reasons and was told car was sold yes day on 9-6-2023. Was told the car is available. Called back (same day 9-5-2023) to cancel appointment for other reasons and was told car was sold yesterday on 9-4-2023. Glad I called. Sent a message asking is this car still available or sold? Was told they will look into it. Got a message from manager saying the car was sold last night on 9-5-2023 and to come in because they have many cars for sale. Either this place is completely inept or obviously doing a bait and switch. More

Steve Buczak has been my service writer for more than 20 years. Great service always. Personal attention always. 20 years. Great service always. Personal attention always. More

Told me I needed brakes all the way around for a cost of $1180, in reality only needed 1 rotor because of warpage. Fixed it myself for $25 by having the rotor resurfaced $1180, in reality only needed 1 rotor because of warpage. Fixed it myself for $25 by having the rotor resurfaced More

The John Paul team goes out of their way to satisfy their customers.. we are repeat customers! customers.. we are repeat customers! More

The best place to my GMC Thanks for your good service and I hope to continue with you I hope to continue with you More

Good service, and comprehensive explanation of work done. Comfortable waiting area. I would recommend this business. Comfortable waiting area. I would recommend this business. More

I can in for an oil change and you got oil on the outside of my car and the wheel wells. I can send pictures if you would like. of my car and the wheel wells. I can send pictures if you would like. More