Kunes Buick GMC of Greenfield

Ed Kosmatka, body shop manager, has provided Top 10 outstanding service to us over the past 10+ years. You could not ask for a better person and body shop team to provide professional, honest, quality outstanding service to us over the past 10+ years. You could not ask for a better person and body shop team to provide professional, honest, quality and reliable advice and service in a timely manner and at a very fair and reasonable price. The entire team provides outstanding body shop work. Not only for our GMC vehicles (Yukon, Envoy), but we also have had major work done on our Jaguar and BMW high end cars. We have no desire to go anywhere else and highly recommend talking to Ed and having your work done at this location if the above factors matter, which they should. More

Agreed with Sales Manager to unwind a new car deal after promised safety features were not delivered. It took 17 days for Kunes to return our money. They got their car back immediately and sold it within promised safety features were not delivered. It took 17 days for Kunes to return our money. They got their car back immediately and sold it within two days. Kunes did not assume any responsibility for misrepresenting the features on the vehicle. We tried very hard to keep the unwinding cordial - but they clearly didn't care to maintain an ongoing relationship. Typically unpleasant car buying experience More

This was a good dealership before Kunes bought it. Now their phone system is useless. Maybe he owns too many dealerships. I like the people that work there but his phone system is terrible. I received Now their phone system is useless. Maybe he owns too many dealerships. I like the people that work there but his phone system is terrible. I received a text message to bring My pickup in on Monday for an appointment. I thought it was for the part I have been waiting for 4 weeks for the emissions system. Just to confirm, I called the number they sent me and of course I got a recording to leave a message. I stated that I will be there on Monday morning at 8:00 am. Call me if there there is any change. No one called. I dropped the truck off and headed home I was called while just about home that the part hadn't come in. So they did an oil change and now I am still waiting for the part. Very poor communication. More

Our salesperson, Bill, was very helpful. There were specific things I wanted in a vehicle but I also had concerns about purchasing a vehicle. He helped every step of the way to figure out th There were specific things I wanted in a vehicle but I also had concerns about purchasing a vehicle. He helped every step of the way to figure out the right vehicle for me and how to proceed. When it came time to sign the loan papers I never once felt I was being pushed into anything. Bottom line is - It was great to work with Kunes GMC in Greenfield. Two thumbs up from me and I give them 5 stars!. More

Drove 5 hours to look at a truck at KUNES IN GREENFIELD WISCONSIN. First they lied to me over the phone about the warranty’s. Even on their site it says lifetime warranty which actually isn’t true it’s onl WISCONSIN. First they lied to me over the phone about the warranty’s. Even on their site it says lifetime warranty which actually isn’t true it’s only under 100k miles. (Attached the picture of the “lifetime warranty” that isn’t lifetime apparently cause it only refers to vehicles under 100k, like it says at the bottom) Which doesn’t say it on the site, they tell you that once you come in. Seems pretty scammy:/ I also had spoke to someone last week about warranty because on the website it had shown there’s a 3,000 mile warranty once you leave the store. When I asked them when I got there they basically laughed in my face and said “it’s a used vehicle, they don’t come with warrantys” which I can see, but I was told other information over the phone. So I drove 5 hours to be lied to. I had also called and spoke to someone and asked them to double check that the truck had a gooseneck hitch, the lady said yes it does. After loading my toolbox in, since I was in bed, I realized the hitch was not in fact a gooseneck hitch, it was the wrong plate: so again, i was lied to. I decided to drop the hitch part because I was just ready to get out of there. Then get the process of buying a truck and they knew for a whole week that I was coming. But they had no paper work prepared. I sat around waiting for them to figure out their loan stuff for 7 HOURS. After sitting for 3 hours waiting, my loan officer back at my local bank informed me she hadn’t heard from them for awhile. So I went and found the financial lady (MARY SISCA) and asked why nothing was being done. I thought that they had been communicating and I was just staying out of the way so I could get out asap. But no Mary yelled at me and said “I’m very busy today, I’m the only one here and you showed up unexpected wanting us to do all this work for you” I then showed her the messages, emails and proof that I had scheduled the apt for over a week. She was not nice about it and loan officer back home had asked me to send her a paper that she needed to proceed in paperwork. So I asked MARY for it and she then threw another fit saying “I already gave this to her. Tell her to check her emails because this has already been sent” being rude about it ONCE AGAIN. Then after I confronted them about them lying to me 2 times they moved us to a waiting room and avoided us the next 3.5 hours we were there. Not sure what they were doing, only information I got was from my bank letting me know what was happening next. They never once came around and checked on us. I finally got up about 330 and brought up that I was getting pissed off for being there for 5 hours and nothing was getting done. I told them I wanted this to get finished because I had a 5 hour drive home I needed to complete and didn’t want to be home super late. Anyways, an hour passed, at about 430 I helped myself to the back office where I found the GENERAL MANAGER (BILL EDERER), I explained to him that I had been there almost 7 hours, nothing is happening. He said he was waiting on a call from the corporate office so he could verify they received money for the truck so they could let it off their lot. Which is what we had been waiting for since 330-430… I said I wanted him to call because most places were about to close, he said “no, they will call me when they’re ready” . I then asked for the number then and I’d call them myself since he wasn’t going to do his job… he said no. BILL refused to give me corporates number even after asking multiple times for it. After having to threaten to call corporate to get xxxx figured out. My loan was “magically processed” within 2 minutes after I walked away to find their number. Cool, we got the truck. Later tonight I spoke with someone from the bank and they informed me on how MARY had given the wrong email to send paper work to (very professional) and that MARY had called her and let her know that we needed to “hurry things along beca More

I can't say enough good things about Stephanie and Bill, who saw me on short notice and helped me with my test drive and eventual purchase. The team was very patient and friendly through the whole process. who saw me on short notice and helped me with my test drive and eventual purchase. The team was very patient and friendly through the whole process. You really get the feeling like they care about you here. I would happily come back again next time I'm looking for a car! Highly recommended. More

Did a bait and switch. Called to see if a car was available and was told yes. Called back to cancel appt. for other reasons and was told car was sold the day before. Though Called to see if a car was available and was told yes. Called back to cancel appt. for other reasons and was told car was sold the day before. Thought that was weird and sent email asking if car was still available. Manager said they would look into it. The next day, got an email stating the car was sold last night (night after the day before). So, was told car was sold on two different days. Also was told to just come on in because they have a lot of cars for sale. Shady More

Made an appointment on 9-5-2023 to view a car the next day on 9-6-2023. Was told the car is available. Called back (same day 9-5-2023) to cancel appointment for other reasons and was told car was sold yes day on 9-6-2023. Was told the car is available. Called back (same day 9-5-2023) to cancel appointment for other reasons and was told car was sold yesterday on 9-4-2023. Glad I called. Sent a message asking is this car still available or sold? Was told they will look into it. Got a message from manager saying the car was sold last night on 9-5-2023 and to come in because they have many cars for sale. Either this place is completely inept or obviously doing a bait and switch. More

Steve Buczak has been my service writer for more than 20 years. Great service always. Personal attention always. 20 years. Great service always. Personal attention always. More

Told me I needed brakes all the way around for a cost of $1180, in reality only needed 1 rotor because of warpage. Fixed it myself for $25 by having the rotor resurfaced $1180, in reality only needed 1 rotor because of warpage. Fixed it myself for $25 by having the rotor resurfaced More