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Kundert Volvo of Hasbrouck Heights - Service Center

Hasbrouck Heights, NJ

4.5
693 Reviews

693 Reviews of Kundert Volvo of Hasbrouck Heights - Service Center

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November 08, 2019

GO TO ANY OTHER VOLVO SERVICE! This service dpt is disgusting. The location itself is dirty but they are gross inside and out. Lied about multiple parts of my car being broken. T More

by seshapiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pete Pesce
Nov 09, 2019 -

Kundert Volvo of Hasbrouck Heights responded

Hello Stephanie, In looking at your repair order I see the work that we told you was not covered by warranty was caused by an accident you had in the vehicle. Any repairs needed that are caused from an accident would not be covered under the new vehicle warranty. This can be confirmed for you by calling Volvo Customer Service if you so please. If another dealer incorrectly covered the repairs under warranty, that was their mistake and they will be responsible for the repercussions from Volvo. If you would like to discuss further please feel free to call 201-288-8984 and ask for either Mike Mazzaro, the Service Manager, or Billy Kundert Jr., the Service Director. Drive Safe!

Nov 10, 2019 -

seshapiro responded

Hi Billy, I appreciate your reply. I am extremely disappointed in your service department. The claim of how my keyless entry is now void to the warranty is a scam. My keyless entry was not part of an accident in 2013 (the carfax did not mention damage to the door- again- because it wasn’t!) Even funnier, your service department is claiming that it was broken when the front of the car was repaired, that it has been working perfectly for the last 4 years, and now is not covered by warranty. I could NEVER show up to a dealership and claim that they fixed my car 4 years ago, that it has been working perfectly ever since, and now that it doesn’t, they are responsible. That is a pretty far-fetched notion. You should know that I did go to another Volvo dealership who told me the part you are referring to is, in fact, NOT BROKEN AT ALL and they were able to repair it under the warrantee. My gut told me from the moment your dpt called that your story doesn’t make sense. Had I stayed with you, I would have spent $300 on labor alone-for no reason! I should also mention that you tried to sell me on rotors and brakes. Guess what— the other dealer said the rotors were fine. That they are not damaged at all. That means, that your service dpt tried to take advantage again. If I had stayed there, I would be out another $400 for rotors that did not need repair. How could it be they were so wrong??? And before you say they are wrong, I already sent it for another opinion to double check. Turns out, everyone agrees your shop was lying. Shame on you.

October 11, 2019

Professional, expert and kind We leased a Volvo from Kundert, bought it out of the lease, and keep coming back for service, even though we live in Manhattan. The service team here More

by Elizabeth W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2019

Scheduled Service I have been going to Kundert Volvo for over 20 years even tho I live in Manhattan. I bought my first Volvo from someone in Jersey who said he got qua More

by Retiredrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guadalupe Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarilton Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mazzaro Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce
September 27, 2019

Scheduled service Service as always was exceptional. I was also confused with some of the new features on my new xc60. Billy took the time not only to show me what need More

by Jeffmays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Kundert, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce
September 20, 2019

Great Service! All the folks at Kundert Volvo always provide exceptional and professional service. In addition, everyone is very friendly having a great sense of hum More

by markedi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guadalupe Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kundert, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mazzaro Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2019

Regular checkup and service I’ve been a customer for 15 years. Kundert has always been reliable, professional and knowledgeable. They have addressed any issues promptly and thoro More

by V70r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Pesce
July 29, 2019

Great Years with Dealership Have been with this dealership since 1997. We have purchased 5 volvo cars over the years and it has always been a pleasure to work with them. We More

by morrowbhm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guadalupe Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce
July 05, 2019

Knowledge These folks know what they are talking about and do a great job. I feel like they are very straight ahead and not out to recommend unnecessary work. More

by Gtrnerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 08, 2019

Very professional and customer friendly Just recently fixed a custom hitch to my XC40 (also brought from kundert), the whole my experience was smooth. They recently renovated the showroom wh More

by mandy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarilton Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce
May 26, 2019

Our years with Volvo We have driven volvo’s Since 1989. Kundert has been our dealer since 1990. Highly professional and high quality. We renew our leases via phone and cur More

by Volvo lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kundert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guadalupe Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Kundert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kundert, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Van Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce
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