Kundert Volvo of Hasbrouck Heights - Service Center

I brought my car in for service and the floor mats was missing when I got it back. I called the dealership and Jeff the service writer told me that they are not liable for the missing floor mat. I spoke t missing when I got it back. I called the dealership and Jeff the service writer told me that they are not liable for the missing floor mat. I spoke to the service manager name Garth and he said we will call me on Friday to replace it. Two weeks went by never got a call and he never returned my calls. I went to the dealership and Garth advice me that it will take 10 minutes to locate the floor mats or he could call me on my phone ones its ready. Few hours went by never got I call. I went back to the dealership straight to the Parts Department and sure enough they had the floor mats. I went to see Garth he said it’s on back order for 2 weeks. I went to see the owner Mr. Kundert and he was very unprofessional. More

friendly, finished on time, very good knowledge, problem solved. after trying a service station, then another dealer(un-named), Mike at Kundert took excellent care of me. the vehicle was returned clean and solved. after trying a service station, then another dealer(un-named), Mike at Kundert took excellent care of me. the vehicle was returned clean and as presented to them. although the price seemed high at the time, I do believe it was fair since the problem has finally been fixed. sincerely, Jim More