Kundert Volvo of Hasbrouck Heights - Service Center

Kundert Volvo Hasbrouck Heights I recently brought my S80 in for service....oil change and another minor issue. I also asked to have the tires checked out. Chip was my service rep I recently brought my S80 in for service....oil change and another minor issue. I also asked to have the tires checked out. Chip was my service rep at this visit. I was completely satisfied with the overall experience. As soon as I pulled into the garage, Chip greeted me. I told Chip what I needed done. He suggested I have a filter changed (I had missed a scheduled maintenance) but didn't push me to do it. I knew the tires were on their way out so I asked that they be checked. He then walked through what we had discussed and said he would call back regarding the tires. Chip brought me out to a loaner car, shook my hand, and said he'd call as soon as he had info. Chip did call to tell me the planned work was done and that the tires should be replaced. Again, he didn't push me to agree to do the work. He told me the depth of the treads and that one in particular was worse than the others. I went ahead with the work and picked up the car at the end of the day. Bottom line is Chip is a gentleman, friendly, courteous and I felt like I got an honest assessment from him. Did I love handing over my credit card? No, but it's a lot easier to do when you're getting excellent service in return. More

Great Service Been a customer for many years and service personnel are always courteous and knowledgeable and extremely helpful. Pete has always been a great pleasu Been a customer for many years and service personnel are always courteous and knowledgeable and extremely helpful. Pete has always been a great pleasure to work with and I recommend this location and service person to all my friends & family More

Excellent as Always I have had a Volvo from this dealer for many, many years and ALWAYS get great service. They are friendly, treat me with respect and fix my problems i I have had a Volvo from this dealer for many, many years and ALWAYS get great service. They are friendly, treat me with respect and fix my problems in a very timely manner. More

Service Team is great I brought my car in for repair of a defective sun roof drainage channel causing the interior of the car to flood. With no recall from Volvo and my car I brought my car in for repair of a defective sun roof drainage channel causing the interior of the car to flood. With no recall from Volvo and my car no longer under warranty, the $900+ bill became mine to cover. Ed and the rest of the service team made a bad situation tolerable. I still think Volvo (parent company) should issue the recall as this is a common issue and a class action suit is currently in place. This is poor business practice that puts the dealerships and their staff in an unnecessarily difficult situation. The service recovery needed on the part of the dealership and their staff for customer retention over a clear defect in the manufacturing is unfair - to the dealership and the customer. Sadly, as much as I like working with Kundert Volvo, I will never purchase another vehicle from them unless they stop carrying Volvo products. More

Check engine light After getting a check engine light, we were able to get a quick appointment. Our problem was resolved overnight, covered by our extended warranty, an After getting a check engine light, we were able to get a quick appointment. Our problem was resolved overnight, covered by our extended warranty, and our S40 is riding like new again! Thank you for the great service and a quick turn around. More

Friendly and informative All our expectations were met. They were friendly, knowledeable in explaining the services. Inspection and services were performed on time. Vehicle All our expectations were met. They were friendly, knowledeable in explaining the services. Inspection and services were performed on time. Vehicle was ready for pickup when promised. More

Great experience! Mike is accomodating, friendly and cordial. Also, his team is very helpful and does great work. They fit us into a tight schedule which was greatly Mike is accomodating, friendly and cordial. Also, his team is very helpful and does great work. They fit us into a tight schedule which was greatly appreciated. We stopped by the showroom to check out the latest. Tony was very knowledgable about the upcoming innovations which made us excited about another Volvo in 2015 when current lease expires! More

My Service Experience My overall experience was outstanding...quality workmanship, convenience (having a loaner car!) and truly respectful and delightful customer service. My overall experience was outstanding...quality workmanship, convenience (having a loaner car!) and truly respectful and delightful customer service. I would gladly recommend this servicing to others. Thank you! More

They live up their reputation of poor customer service I have heard many bad things about Kundert Volvo from places like Princeton Volvo, Edison Volvo and Paul's Volov and figured let me give them a try as I have heard many bad things about Kundert Volvo from places like Princeton Volvo, Edison Volvo and Paul's Volov and figured let me give them a try as in the past I did buy Vovlos from them. It was also a matter on convenience with my job. This was the third incident that I have had with the service department and poor customer service. Never to return again and would never recommend them to anyone. Not only did everyone there know I was correct in complaining but even after complaining to Bill Kundert Jr. He sat back and did nothing. Time to return to Paul's Volvo where I have never had an incident and I am currently on my 15th Volvo and currently own three. More

75,000 mile check up The process took a long time as the tune up and other repairs required it. I was informed of everything being done throughout the process The process took a long time as the tune up and other repairs required it. I was informed of everything being done throughout the process More