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Kundert Volvo of Hasbrouck Heights - Service Center
Hasbrouck Heights, NJ
693 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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693 Reviews of Kundert Volvo of Hasbrouck Heights - Service Center
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February 01, 2019
Like a comedy sitcom I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was con I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was confirmed for 8:30AM the next morning, Tuesday, January 29. Upon arrival, I couldn’t find the Service Entrance and ended up in the Parts Department by mistake. I was asked to wait until someone could help me. After being pointed in the right direction, I arrived at the Service Department at 8:45AM. There were four (4) people in front of me waiting to drop off their cars. I waited in line for 30 miutes before speaking with a Service Representative to drop off my car. Mike, the service representative, greeted me kindly and asked for my name. I gave him my name and he couldn’t find the paper work that is usually printed up and placed in a plastic sleeve. He looked for a while in the computer and said he found the appointment, but no paperwork. I explained that I was a new customer and just purchased the car a month ago. I said that I did a google search to find the nearest Volvo Service Center near me and found Kundert. I explained that I was there for a Synthetic Oil Change and also if the mechanic could pull the back wheel off and check to see if the brakes were placed on properly, as I heard a rattling noise and thought it may be the brakes. I filled out all of my personal information to be in the system for faster service for my next visit. I presented two (2) coupons from the website. One was for the $89.95 Synthetic Oil Change and the other was for 10% off of $100 or more for Service. Originally, when I called and made my appointment, I was told I could wait in the waiting room and that it would be an hour or so. I was running late and could not spend anymore time at the shop, so I asked to be called and I would return to retrieve the car. I received a call from Kundert at 3:43PM saying my car was ready and could come and pick it up. I got to the dealership at 4:30PM and was told that the brakes were fine and the noise was coming from the rear shocks, bushings and suspension. I was presented with the invoice and told where to pay. I never usually look at the bill and just pay it. However, I thought the price was a little low and wanted to see how the coupons worked. So, I looked over the bill. I was charged to $136.00 for the mechanic to pull the tire. That’s not so bad, however, the $9.52 for “Customer Pay Environmental Fee for Repair Order” is confusing, as nothing was repaired. I didn’t see the charge for the synthetic oil change. So, I returned to the Service counter and asked Mike if he forgot to put it on the bill. He called the Mechanic and then let me know that he accidently forgot to ask for the Synthetic Oil Change. He asked if I could leave the vehicle again and he would have it changed first thing in the morning. Unfortunately, I had to be in Scranton, PA at 9:00am. He did give my Synthetic Oil Change coupon back and said that I can use it on my next visit. I go back to the cashier to pay my bill and asked the cashier if the 10% coupon was used on the invoice of $145.52 plus tax for the mechanic to look at the brakes. It was not. So, I had to go back to the Service Counter and ask Mike to have the coupon applied, then return to the cashier to pay $140.66. I have a tough time accepting going to a Service Center for an oil change and paying money for not getting what I came in for. This morning, while in Scranton, I receive a text message from phone number 973-978-0892 from Kundert asking to call prior to answering a survey from Volvo to rectify any of my concerns. This text message is strange to me. I’m not sure of its purpose. It seems to acknowledge that there were some opportunities missed. It also places me in an awkward position. I certainly don’t want to get anyone into trouble. Everyone has one of those days where nothing goes right. Hopefully, you find out went wrong, fix it and move forward. I've reached out to Bill, Kundert Volvo's Service Director at Hasbrouck Heights, but have not heard back from them. I'm just thankful that I was able to experience Kundert's Service on a very small scale and not for a major repair where competency and regard for the customer are definitely needed. More
by RWhite
Employees Worked With
January 15, 2019
Service Dept The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care about providing top quality customer service More
by Rock
December 09, 2018
Excellent Service for our XC60 We have been taking our Volvo XC60 to Kundert Volvo since 2012 for service and we are happy with the service we receive. Our XC60 had a water lea We have been taking our Volvo XC60 to Kundert Volvo since 2012 for service and we are happy with the service we receive. Our XC60 had a water leak recently from the windshield and the leaking water also burnt out the center control unit. The dealership took care of it by contacting Volvo to get the windshield resealed and the control unit replaced. We were provided with a loaner car while the repairs were done which was a life saver for us. Mike and Mike Jr. were very helpful and polite throughout the whole process. Billy Kundert Jr. personally reached out to us to make sure that everything was completed properly. Vicdan More
by Wilma
November 19, 2018
worst experience at any dealer or auto shop ever This is without doubt the worst experience I have had at any auto dealer or auto mechanic! They must have a lot of business given the indifference This is without doubt the worst experience I have had at any auto dealer or auto mechanic! They must have a lot of business given the indifference with which I was treated. Had a 9 AM appointment for my 10,000 service at maximum a one hour job- three hours later the car hadn't even been taken in and they couldn't give me a time for when it would be taken in. At that point I just left and will take my business elsewhere in the future. I get that it was the day after a snow fall and they were short handed. But was it too much to ask that they send an email telling their clients that the wait would longer than normal given the weather and that we might want to reschedule. As it was I made a considerable effort to keep my side of the bargain by arriving for my appointment on time. More
by newtoMass
Employees Worked With
Pete Pesce
November 16, 2018
Service Comments As always - Pete Pesce handled my service problem 100%. As a senior woman and not knowing much about the mechanics of a car, for years whenever. . . As always - Pete Pesce handled my service problem 100%. As a senior woman and not knowing much about the mechanics of a car, for years whenever. . .whenever I brought my Volvo in for service - routine or wondering why my engine light went on. . .Pete made me feel relaxed and confident that it would be taken care of properly. Pete is patient and very professional. If there was a chart of 1 to 10 where 10 being the best service - Pete deserves a 10 Plus. Thank you for caring. More
by m. oliveri
Employees Worked With
Pete Pesce
October 16, 2018
Outstanding customer service We have owned Volvo’s since the 1980’s all from Kundert. The service is exceptional. Mike Mazzaro goes above and beyond to meet all your needs . He We have owned Volvo’s since the 1980’s all from Kundert. The service is exceptional. Mike Mazzaro goes above and beyond to meet all your needs . He certainly is an asset to the Kundert family. More
by Lilrred14
Employees Worked With
October 01, 2018
Thank you Kundert! Everyone is always so professional and helpful and always provide the best service. Thank you Pete, Mike & Billy for always providing great service ! Everyone is always so professional and helpful and always provide the best service. Thank you Pete, Mike & Billy for always providing great service !! Thanks, Kelly Reilly More
by kelrod2008
September 21, 2018
Courteous and speedy service. The last few times I've visited have been great experiences. I was greeted promptly on arrival, paperwork completed and shown to seating area on the The last few times I've visited have been great experiences. I was greeted promptly on arrival, paperwork completed and shown to seating area on the occasions when I was waiting. I was updated on progress and again when service had been completed and car was being washed. I always left in the promised window with work well-completed and my car clean. Also, when I'd forgotten items in the car, they were retrieved and accommodations made for repairs while I was out of town. I couldn't ask for a better service experience. More
by KD65
August 19, 2018
Kundert Volvo offers superior workmanship and customer servi Kundert Volvo is an oasis of competency and quality in a vastness of poor service. They wave an angry and vengeful fist at mediocrity. They spit in t Kundert Volvo is an oasis of competency and quality in a vastness of poor service. They wave an angry and vengeful fist at mediocrity. They spit in the plump, sullen faces of the multitudes of corrupt repairshops, and dutifully attend their holy calling...Volvo repair and maintenance. A man’s modality of navigating his place in this grand American experiment is his car, and kundert Volvo has shown time and time again a commitment to preserving that very mobility which enables a man to earn his place, not as a serf in monarchies past, nor as a cog in a fascist machine, but as a freedom loving American. I am empowered by my forefather’s sacrifices to democratic ideals, and in the same way I am empowered by Kundert Volvo’s commitment to high quality vehicle maintenance. I am a political player in this grand American trial, because my mind is exalted, roaming and tending the gardens of freedom and democracy, and also my vehicle’s wheels spin consistently...thanks to Kundert Volvo More
by Mikesantoromusic@gmail.com
Employees Worked With
Other Employees :
Who ever works at the cash register, I never caught her name. She’s super helpful
July 30, 2018
Great Experience and Excellent Service!! I have leased/purchased a few Volvo cars from this dealer which I highly recommend. Their personnel is friendly, honest and courteous when dealing wit I have leased/purchased a few Volvo cars from this dealer which I highly recommend. Their personnel is friendly, honest and courteous when dealing with customers. They provide excellent service and have a great Customer Service Dept. Love their loaner program while one's car is being serviced!! I have brought in my 2010 S40 Volvo recently for routine maintenance. Pete Pesce (Service Rep.) has been a pleasure to deal with! He is professional, courteous, hard working and knowledgeable. He explained everything in detail and he truly cares about his customers. Sincerely, Alice V. Asadourian More
by alicia0120
Employees Worked With
Other Employees :
Pete Pesce
