Kundert Volvo of Hasbrouck Heights

Staff very friendly. They were able to explain the car problems in detail and used easy term for me to understand. I have used volvo dealer service for 7 years and the quality of the job is excellent. problems in detail and used easy term for me to understand. I have used volvo dealer service for 7 years and the quality of the job is excellent. More

Mr. Pesce was prepared for my arrival and facilitated the preparation of service for my Volvo XC70 quickly and efficiently. His careful and deliberate inspection of the vehicle detected evidence of the impac preparation of service for my Volvo XC70 quickly and efficiently. His careful and deliberate inspection of the vehicle detected evidence of the impact of a small stone with my windshield, something we were unaware of until he pointed it out. It was fixed in a timely manner. This incident is indicative of the caring attention we have come to expect from Kundert. More

Hasbrouck Heights - Volvo Service center cleaned Englewood's sheet. Sales person at Englewood was a crook and such people only bring shame to the profession to "High end car sales man". Staff at Has Englewood's sheet. Sales person at Englewood was a crook and such people only bring shame to the profession to "High end car sales man". Staff at Hasbrouck Heights are truly customer concentric whereas, we do not recommend Elnglewood to any. FYI- This is our 3rd Volvo in our family in last 11 years. More

Please accept this assessment although it may sound redundant. I have always stated that the service experience is more than perfect. However you must know that Kundert Volvo has managed to raise this redundant. I have always stated that the service experience is more than perfect. However you must know that Kundert Volvo has managed to raise this bar yet again. The service area is immaculate. Upon arriving the entire team acknowledges you. (The Kundert Team treats each person as their only customer and who has top priority.) This welcoming atmosphere helps alleviate the stress car owners feel when taking their car into the shop. One very important thing that they do during the intake process is to ask if there is anything else which might be going on with the car. If they hadn’t asked that question, I would have forgotten that I wanted the windshield wipers changed. (Although the wipers weren’t worn, there was a small piece missing from the winter salt which created a streak when it rained). My car was immediately registered in and I was in the waiting room in less than five minutes. The waiting room is kept warm and comfortable. The waiting area has everything a customer could want or need. You don’t really feel as though you are in a waiting area but rather at home. The service representative, Chip and the other representatives promptly gave updates to the car owners who were waiting. They also give an update to everyone in the room when someone else is receiving their car out of service. This makes everyone know that they are still a priority. When my car was ready, Chip explained the work that was done and asked if I had any questions. As always, I was given a heads-up on the upcoming needs of my car. The anticipated service needs explanation is a unique practice and is very much appreciated. This allows car owners to financially plan for upcoming service visits. In these economic times, that is not only practical but a huge help. You must know that every service representative during every single visit has always been so engaging. They put customers at easy and in a good mood by their positive attitudes (especially Pete, Shannon, Mike, Chip). I have said this before, though I am compelled to say it again, Kundert Volvo should be used as the model for other dealers to learn how to develop excellence by observing Kundert’s best-in-class practices and expertise. Thank you. More

I was well accommodated (3 times) and my issues were resolved in one visit. Everyone was friendly and helpful. I used a loaner, which is necessary, as I do not live or work locally. Thanks! resolved in one visit. Everyone was friendly and helpful. I used a loaner, which is necessary, as I do not live or work locally. Thanks! More

The sales associate was extremely informative regarding knowledge of the vehicle, and helpful with providing the available options there were for fixing the car. Also the loaner car option is always so co knowledge of the vehicle, and helpful with providing the available options there were for fixing the car. Also the loaner car option is always so convenient when needing to service my car, but still having work, errands, ect.... More

The service department was great in getting me an appointment on short notice and when I came in for only an oil change I was told I was due for a full free service call because of my milage. They to appointment on short notice and when I came in for only an oil change I was told I was due for a full free service call because of my milage. They took care of it quickly and were so pleasant. Shannon is the best and was professional and effecient. I would recommend you for anyone needing service. Thanks More

During my most recent visit to Kundert Volvo for service assistance I was helped by Mike Mazzaro. Continuing with the tradition of service excellence I have experienced in the past Mike exhibited patience, assistance I was helped by Mike Mazzaro. Continuing with the tradition of service excellence I have experienced in the past Mike exhibited patience, understanding and a sincere effort to assist and rectify my problem. Thanks again More

Excellent sales and service. I have done business with Kundert Motors for over 25 years and have always been satisfied. I expect that should I purchase another care I will buy it through Kundert and will Kundert Motors for over 25 years and have always been satisfied. I expect that should I purchase another care I will buy it through Kundert and will use their service department. More

Shannon was so helpful and friendly. Great care was taken for my car. I couldn't be happier with the service Andy car was fixed so quickly. I recommend kundert Volvo to everyone! for my car. I couldn't be happier with the service Andy car was fixed so quickly. I recommend kundert Volvo to everyone! More