Kundert Volvo of Hasbrouck Heights

My car came in for routine service. I dropped it off the night before and picked it up when it was ready. Uneventful and easy. night before and picked it up when it was ready. Uneventful and easy. More

The customer service, maintenance and repairs to my vehicle were excellent. Pete and the lady who set up my appointment/ provided the loaner were cordial and professional. I was very pleased when I lef vehicle were excellent. Pete and the lady who set up my appointment/ provided the loaner were cordial and professional. I was very pleased when I left the dealership. Thank you, Marvin Forrest More

Tony Calderon was an amazing Sales Men he took the time to explain the entire process to my Mother and I. Thank you Tony for getting me out of the mess and into a real deal. May God continue to Bless you. to explain the entire process to my Mother and I. Thank you Tony for getting me out of the mess and into a real deal. May God continue to Bless you. I will definitly recommend my family and friends to you. Thank You again, Patricia Chen More

Chip is excellent to work with. He makes you feel comfortable. He explains everything. A true asset to your company. It was a great experience. comfortable. He explains everything. A true asset to your company. It was a great experience. More

My experience with this dealership was very pleasant. Everyone seemed to be genuinely sincere in their interactions with me, that includes service-- bona fide genuineness is difficult to fake and always Everyone seemed to be genuinely sincere in their interactions with me, that includes service-- bona fide genuineness is difficult to fake and always easy to spot. I would definitely highly recommend this dealership to someone in the market for a Volvo. I had visited a couple other Volvo dealerships in the general vicinity before going to this one and didn't get the positive vibe I got from the people I worked with at this dealership. More

The service was excellent , Everything I asked for was completed and don to the highest quality. The service men I dealt with were so polite and kind. I would recommend to go to this dealer for service completed and don to the highest quality. The service men I dealt with were so polite and kind. I would recommend to go to this dealer for service. They called when my car was complete. And were sure to wish me happy holidays. Volvo should be proud to have service men that continue to give the highest quality of service to there customers. Thank you Happy Holidays Rose Longo More

The people are always friendly and very helpful and the work is always excellent. My last visit was no exception. I am very satisfied with the experience. work is always excellent. My last visit was no exception. I am very satisfied with the experience. More

Upon first contact with the dealer I will state they seemed friendly. They were willing to stay up until closing and even a few minutes after closing which made the possibility of looking at the car con seemed friendly. They were willing to stay up until closing and even a few minutes after closing which made the possibility of looking at the car convenient. Upon taking delivery of the car Jesse asked if “we did right by you” If I had known how he would act when I would bring up an issue with the car just a week later…I may not have nodded my head. The few items that I had an issue with were address upon buying the car with the exception of the tires. They (sales and service) stated multiple times that the tires, even though noisy, were fine and would have no issues of safety or passing inspection. The story was much different when I was going through my states safety inspection. Upon inspection the garage was surprised they allowed the car to leave a dealership without removing them for new tires. I called my salesperson from the inspection station and informed him of this. He stated he was very sorry, that his tech told him the tires were fine and measure at 6/32nds. I informed him that only on the very shoulder of the tires did they measure 5 (not 6) 32nds and the tires were dry rotted. He was very apologetic for all of this and that he would correct this issue. It might mean having to drive back to the dealer though. I agreed that wouldn’t be a problem and I would be willing to do this. However, this is where things became ugly. I followed up with Al after returning home from the Volvo Owners weekend in Vermont to him recanting his offer to replace the tires. I was then instructed to speak with Jesse, the manager. Our discussion at first seemed to be going pleasantly, however, when I questioned him on not replacing the tires since not only are they not at the 6/32nds, but they are also full of dry rot the conversation took a turn for the worst. The level of attitude and unprofessionalism was almost unbelievable. The language, the name calling, the slurs were at times a bit comical since I was more than willing to work with them. However, it seemed to me this wasn’t the first time they’ve had to defend a car they sold - the level of protest was all too much. I was more disappointed since the work they had done to the car had to be corrected by my garage since it wasn't fully fixed. A bunch of phone calls and emails later I was finally transferred to the owner of the dealership. The owner of the dealer replied to my comment about the shoddy work to the effect of: all dealers are out to charge as much as they can for service work. Meaning my dealer was just trying to overcharge me. After hearing this come out of his mouth I knew he not only didn’t he care about his dealer’s reputation that bears his name, but he cared even less since I live 2 states away. It’s truly disappointing I had to deal with this since I was incredibly thrilled with buying a new to me Volvo that I have wanted for some time now. They had promoted and advertised a rare Volvo that was in excellent condition and the price reflected it. Yes the car was clean and seemed to be well taken care of; however, the car I ended up with was not what they represented it to be. And they knew it. It’s truly disappointing that they felt OK with themselves to do this to someone-even more so since they touted being big on family and fair treatment. More

A Routine Scheduled service. Another day of still unexpected courtesy and efficiency. The routine becomes extraordinary. Thanks again for making everything flow as seamlessly as possible. Thanks ag unexpected courtesy and efficiency. The routine becomes extraordinary. Thanks again for making everything flow as seamlessly as possible. Thanks again Chip More

Friendly, nice service with complimentary shuttle service offered an OUTSTANDING experience overall. Chip was very helpful and courteous. Booking the service date was very efficient. offered an OUTSTANDING experience overall. Chip was very helpful and courteous. Booking the service date was very efficient. More