Kuhn Volkswagen

Anyone have a manager hang up on them? Will NEVER do business with VW. I value customer service over anything. Bad CS to begin with can only mean worse service to follow. Was having a good experience business with VW. I value customer service over anything. Bad CS to begin with can only mean worse service to follow. Was having a good experience looking for a new Passat Wagon at Kuhn VW. 2-weeks ago I went in and test drove one. I was very excited about the car but wanted it in different interior and exterior color. My sales man said no problem he would work on finding it. We made and appt for me to come back in 2-weeks on a Sat to see my "perfect" car. I received a call Fri from new person confirming the appt. I said yes, if they had my car ;) That's when it started going down hill because he described the car I test drove and didn't want. I asked about the car in the color I wanted and he said he'd call me back. No one called back. Sat morning I called the original sales man. He told me my car was in Jacksonville. I asked, "Why it was there?" I was expecting to buy it that day. (Hhmm why hadn't he called earlier to tell me it wasn't in instead of wasting my planned time on Sat?) He asked if he should have it brought in...uhm yeah if you want me to buy it? Right? Said he had to talk to his manager and would call back. He called back and said they needed me to say I was definitely going to buy the car and give a $500 deposit. Well, I don't know if I'm going to buy the car...I need to look at this new car and test drive it again. I'm conservative and not going to be bullied. No, I'm not going to give them $500 for them to bring in a car I'm thinking about buying. He said if it were up to him he'd bring in the car but his manager is requiring the deposit. I said have the manager call me. The manager called and was on the offensive right away. He explained that he didn't want 2 wagons on the lot and needed to know I was going to buy it. I tried to talk to him. Explain that I was the one pursuing the car and that should show my willingness to buy. I didn't want to go to another dealer since they are block away from me and the next closest is 40 min away. I was NOT giving them $500 of my $$ when they didn't know when the car would come in. Doesn't make sense. Then, tried to explain about the Sales man's promise to bring in "perfect" car no problem. He cut me off in mid-sentence and I stopped him and asked him not to cut me off. Manager said. "I don't have to deal with this" and HUNG UP! Haven't heard back from anyone at dealership. So it was not a mistake. Do NOT do business with Kuhn VW. They are rude and liars. I am going to tell all my friends and customers about this experience. NOTE: In process of writing to the owner. Also, I have now talked to others and found that sometimes they do ask for a deposit when they are "building" the perfect car. But it is something that can be waved. Hhm, I also had an offer from another dealership to bring the car to my house for me to look at (Orlando & I'm in Tampa). That's great CS! But I'm at the point now that VW has left a sour taste that I don't even want to think about it anymore. More

This dealer is all about making money. I really think that the tech reps must have some kind of incentives on how much money they can get from you. It is easy to perceive good honest service, I have n that the tech reps must have some kind of incentives on how much money they can get from you. It is easy to perceive good honest service, I have never had that feeling here in Kuhn. If your car is out of warranty look-out they will find several things wrong it. Also the people from VW Reeves are worthless (and this is why: I took my car there for a loud thump, they told me the reason was because I changed the springs on my suspension, so I took it to my mechanic and the problem was a flat spot on one of the tires. The only reason I took the car there is because it was under warranty) on the bright side though Reeves will wash your car and you won't get that at Kuhn. Do yourself a favor DO NOT take your car to Kuhn's. More