Kuhn Volkswagen

Terrible Service Terrible service!!! I'm not sure what happened at Kuhn, but their service has gone downhill in a hurry. I had used them multiple times in the past few Terrible service!!! I'm not sure what happened at Kuhn, but their service has gone downhill in a hurry. I had used them multiple times in the past few years and the service was average at best. Lately it has been absolutely awful. A few weeks ago I brought my car in for service. I needed an oil change and the sunroof fixed. I waited for 4 hours. When they gave me the keys back I decided to ask how everything went. That's when they told me they didn't do any service. I wonder... if I didn't ask, would they have let me just walk out thinking everything was done??? So what did they do for 4 hours? Who knows. The oil was never changed and the sunroof was not fixed. They said they needed more time. So I brought the car back a few weeks later. This time I left the car for two days. When it was picked up, the oil was changed. Hooray! But how about the sunroof? Nope. In fact they made it worse. Instead of fixing it, they damaged it even more. They never told me. We noticed it was in worse condition as soon as we drove it off the lot. I called to complain. I spoke to the "service director" who just made excuses. Two days later I found out I was changed for the rent-a-car. They charged me for some insurance that I never signed up for. I called the rent-a-car desk and the "manager" sounded like he never worked in the service industry before. I asked him to produce something with my signature on it that showed I agreed to $50 insurance on the rent-a-car. He could not. I'm reporting them to the Better Business Bureau. I will never do business with Kuhn ever again. More

Great experience!! My wife and had been car shopping and we decided to go to kuhn volkswagon. I had no clue where to start, pernell came along and intorduce himself in a My wife and had been car shopping and we decided to go to kuhn volkswagon. I had no clue where to start, pernell came along and intorduce himself in a non pushy manner which was very pleasant and told us he would like to help us with our shopping. After all the opions pernell informed us we decided to choose a NEW 2015 JETTA SE!! The negotiation part was very stress free and pernell always looked for our best interest more than his. We are happy with our purchase and recommend kuhn volkswagon and sales rep Pernell Harrigin! More

No Pressure Sales After calling many dealerships, Vinnie at Kuhn stood out from the pack because he always returned my calls and e-mails promptly and addressed my conce After calling many dealerships, Vinnie at Kuhn stood out from the pack because he always returned my calls and e-mails promptly and addressed my concerns directly...no runarounds here. In the end he got me into the exact car I wanted at the exact payment I was comfortable paying monthly. The rest of the staff is also very friendly and laid back. More

Wonderful Experience From the moment I stepped out onto the lot I felt at home. Chris provided me with the most valuable information and satisfied my needs and desires whi From the moment I stepped out onto the lot I felt at home. Chris provided me with the most valuable information and satisfied my needs and desires while staying in my budget. I am new to VW and I am so glad that I made the transition. Chris made the process easy and fun rather than stressful. I felt a personal connection and as if I were the only person at the dealership thanks to Chris! More

Great experience! This was our second purchase from Kuhn, and from Erin Campbell. He is most excellent to work with. I usually loathe the car buying process but Erin This was our second purchase from Kuhn, and from Erin Campbell. He is most excellent to work with. I usually loathe the car buying process but Erin and the entire staff are most accommodating and easy to work with. Erin went out of his way (again) to ensure an easy and enjoyable experience. The credit manager was very professional and made us feel comfortable and confident about our commitment to purchase the car. We will highly recommend Kuhn, and Erin, to anyone in the market for a vehicle. More

2015 CC Josh Carela was great. He was very helpful with the entire process. This is my second Cc and I wouldnt get anything else. Matt was also very helpful Josh Carela was great. He was very helpful with the entire process. This is my second Cc and I wouldnt get anything else. Matt was also very helpful while I serviced my old car. More

Vinnie Is The Man My 2004 Jetta GLI was on the verge of falling apart and I was in need of a new VW. I loved that GLI, so when I inquired about a new GLI, Vinnie had th My 2004 Jetta GLI was on the verge of falling apart and I was in need of a new VW. I loved that GLI, so when I inquired about a new GLI, Vinnie had the answer. He showed me exactly what I wanted – the 30th edition GLI. Not only was Vinnie very accommodating but he helped me get the best possible trade-in value for my vehicle as well as the final sale of the new vehicle. Well after I drove off the lot Vinnie still checks up to make sure everything is good, that the vehicle is running smoothly and that I'm happy. Thanks for following up, being courteous and very professional Vinnie, you the man! More

Excellent Experience Have purchased three vehicles; will purchase many more! Vinnie and the entire Kuhn staff are true professionals and a pleasure to work with. Well wort Have purchased three vehicles; will purchase many more! Vinnie and the entire Kuhn staff are true professionals and a pleasure to work with. Well worth the drive from West Pinellas! More

Best Experience Everyone was friendly and patient with me. Found a car I love within minutes and walked out the next day happy and satisfied with my purchase. I recei Everyone was friendly and patient with me. Found a car I love within minutes and walked out the next day happy and satisfied with my purchase. I received a more than fair price on a beautiful car. Glad I decided to purchase from Kuhn, it was a better experience than all the other dealerships I visited that week. More

Just ask for Pernell Harrigin for all your vehicle needs! Pernell Harrigin has mastered the art of effective customer service, I truly appreciate his professionalism. He is great to work with as he listens t Pernell Harrigin has mastered the art of effective customer service, I truly appreciate his professionalism. He is great to work with as he listens to what you need, he never pressures you into something that isn't for you, and he always works to get the best deal possible when you do find the car you want. He's quite knowledgeable and he is super efficient too. I am a very busy person and he makes the process so quick and painless. The service he provides after the sale is second to none. I have acquired my last 4 vehicles from Kuhn VW and the last 3 were strictly from Pernell. I don't even think of going anywhere else and I am sure to tell everyone I know who is in the market for a car that they have to see Pernell. He is THE best! More