Kuhn Volkswagen

Service Scheduled an oil change on a Friday. Got a complimentary car wash. Wait time was about 3hrs. The waiting room was comfortable. Was notified of parys t Scheduled an oil change on a Friday. Got a complimentary car wash. Wait time was about 3hrs. The waiting room was comfortable. Was notified of parys that needed replaced. Dealer honored special oil change price. Not too shabby. More

Number 1 Service Department always exceeds expectations. They take great care of your vechile with car detailing that is a bonus. Kyle is very knowledgeable an Service Department always exceeds expectations. They take great care of your vechile with car detailing that is a bonus. Kyle is very knowledgeable and great to work with. More

The best Service The waiting area was clean; the staff were kind and helpful. The advisor explained in details what the issues of my car were. The waiting time was per The waiting area was clean; the staff were kind and helpful. The advisor explained in details what the issues of my car were. The waiting time was perfect. More

Kyle is the man! Had a great experience at Kuhn VW. Went in to have an oil change and a diagnostic of the car, came back with helpful info on not only the status of m Had a great experience at Kuhn VW. Went in to have an oil change and a diagnostic of the car, came back with helpful info on not only the status of my breaks (still plenty of life) but also how my warranty works and how to beat leverage it. Great attitude and great personality. More

Great! Very friendly and helpful. Kyle was a pleasure to work with. He presented all of the information in an organized manner and answered all questions I h Very friendly and helpful. Kyle was a pleasure to work with. He presented all of the information in an organized manner and answered all questions I had. Will definitely keep coming back to service my VW! More

Management cleaned up a customer service mess Ernie, the new service manager, was incredible however the same cannot be said for the service writer, Timothy. From the moment I arrived Timothy Ernie, the new service manager, was incredible however the same cannot be said for the service writer, Timothy. From the moment I arrived Timothy was short, accusatory, and unprofessional. I asked about simple call information and his response was “I am out of this 1000%, I don’t know what you’re talking about, or whatever”. (Ernie was able to provide a one sentence, professional answer on why the call record wasn’t viewable by Timothy’s screen.) I had to return to Kuhn, because a part that had been previously replaced, fell off a month later. When explaining the incident, Timothy persisted that I had been in an accident as that was the only way in which this would happen. I assured him that within the month after the repair, I had not had an additional accident. His response was “You’ll have to speak to the service manager. We don’t guarantee parts, so once we get it into the sky, we will know the full story.” I assured him that I was happy to do so. Thankfully, I was able to speak with the Service Manager, Ernie, and he provided the complete opposite treatment that I had received from Timothy. He gathered the information about the part, and the timeline. Ernie was friendly and professional. He confirmed that when the vehicle was inspected, there was no indication that I had ripped it off in an additional accident and replaced the part for free. Ernie seems to be a new addition to your team and I am thankful you have hired him. I am not sure that any other person would have been able to turn my view of Kuhn Service center around. I still have the service a 3/5 however if it weren’t for Ernie it would have absolutely been 1/5. More

excelent the waiting room is very good but the time to wait maybe can be less or let us know about the wsiting time, and we can drop off the car and when ready the waiting room is very good but the time to wait maybe can be less or let us know about the wsiting time, and we can drop off the car and when ready pick up. More

Got in for an oil change 24 hours out. Waited for car Kyle is always extremely helpful, knowledgeable, and keeps to the time allotted. I used a coupon I found online for an oil change. They were out of d Kyle is always extremely helpful, knowledgeable, and keeps to the time allotted. I used a coupon I found online for an oil change. They were out of donuts but had free coffee. Fruit would be nice. More

Oil change I’m always greeted warmly by name and taken care of. It’s like I’m part of the family every time I visit the dealership and they always make sure to l I’m always greeted warmly by name and taken care of. It’s like I’m part of the family every time I visit the dealership and they always make sure to let me know everything that is going on with my vehicle. More

Outstanding I appreciate you letting my son drop my car off to have a recall fixed on my car...In addition you leading a loaner car so that my son didn't have to I appreciate you letting my son drop my car off to have a recall fixed on my car...In addition you leading a loaner car so that my son didn't have to wait around for hours...I can not thank you enough for your outstanding curtious that is rare and hard to find at a dealership....Thank you so much for curtious you gave to my son while I was out of town More