Kuhn Volkswagen

Go elsewhere When your present there the customer service is great BUT they’ll tell you to call them if YOU need anything at all which is a LIE I waited a week to When your present there the customer service is great BUT they’ll tell you to call them if YOU need anything at all which is a LIE I waited a week to hear back from The salesman but was told he’s busy I even emailed no contact back what’s so ever so to help the next person take your business elsewhere More

Great Service! My experience with Kuhn VW has been great! Found a fantastic Sales Rep, William Diamond, who is very personable and took care of every need. From serv My experience with Kuhn VW has been great! Found a fantastic Sales Rep, William Diamond, who is very personable and took care of every need. From service to sales they do a great job! More

2013 Passat TDI-SEL Premium CPO purchase I was in on a Saturday last month to have my wife's 2015 Tiguan looked at for a check engine light. Come to find out it was a covered repair under ou I was in on a Saturday last month to have my wife's 2015 Tiguan looked at for a check engine light. Come to find out it was a covered repair under our CPO warranty. Nice! Tim was our service advisor and advised me of the recently released TDIs. At about the same time, Phillip from Sales and I talked about what vehicles were in their inventory. I fell in love with a Candy White 2013 Passat TDI-SEL Premium. Phillip was patient with me, as I was reluctant to move forward until we agreed on a price/payment that I felt was more than fair, especially given the 2yr, Unlimited Mileage CPO warranty to boot! And Andy in Finance was helpful explaining the various options to protect our Passat. We went with Gap, wheel and tire protection and the 5yr, 60,000 service plan. Very happy with Tim in Service, Phillip in Sales, Andy in Finance and everyone that made us feel like our business mattered. More

Dishonest Sales Teams Purchased a car from here and was told that as part of my deal two 10k and 20k services were included. Come back to do the 10k services and they told Purchased a car from here and was told that as part of my deal two 10k and 20k services were included. Come back to do the 10k services and they told me this was never part of my deal even though I was explicitly told this by both the sales manager and sales person. Mr. Guzman and Cody were both a poor reflection of this dealership and as a result I will discontinue any future dealings with them both sales and service related. Take your money and time elsewhere. More

William Diamond is Great to Work With I was lucky enough to have William respond to online inquiry I sent about Jetta Sportwagen. Within five minutes of talking on the phone we had a fair I was lucky enough to have William respond to online inquiry I sent about Jetta Sportwagen. Within five minutes of talking on the phone we had a fair deal worked out. I had spent the past week trying to work with other sales people who just dropped the ball by not following up and in two cases with these other sale people we were close to having things worked out. I felt so comfortable after speaking to him we drove to Tampa from Orlando and got the car that same day. Amazing. Also, Andy in their finance area was unbelievably quick with our paper work, I have never spent so little time sitting in a dealerships finance office. Thank you Andy! More

An excellent first-time-buyer experience Don't let my headline fool you. This may be the first time I've purchased a vehicle on my own, but it's hardly my first trip to a dealership. I'm not Don't let my headline fool you. This may be the first time I've purchased a vehicle on my own, but it's hardly my first trip to a dealership. I'm not quite 30, but in that time, I've seen pretty much every nasty, dirty trick in the business, and I was OVERWHELMINGLY SATISFIED to find that none of that culture exists at Kuhn. Mr. William Diamond was my Product Specialist who guided me through the test-drive and buying process. Will is an awesome person all-around and was very knowledgeable about the product, and was very generous in making me feel comfortable and welcome. Kuhn's haggle-free pricing model is one that is starting to appear throughout this industry, but Kuhn sticks to their prices, and do very well to price their vehicles according to the direction of the market. I truly feel I got an excellent value for my purchase. I also want to take some of this space to discuss my post-sale experience as well. a few things blew me away: Vehicle came with a couple OEM goodies, plus some other goodies. I am not used to both seeing and receiving this many "accessories" with a used car - absolutely awesome. Jason Riviera & Kevin the Service Manager (& Eric(?) In Finance) are also individuals worthy of singled praise. Every person I've interacted with has been kind, friendly, knowledgeable, and more than anything else, motivated to help me and make sure I'm coming away from this experience with a positive attitude. The aforementioned gentlemen have been overwhelmingly helpful in making sure any potential concern was crushed before it became anything more. In essence - I'm a customer for life. you got me! I'll be sure to send all friends and family to Kuhn, and maybe even trade my camry in and go all VW!~ Cheers! Aaron More

Car Buying Made Easy I worked with Austin Roche from start to finish. He was a pleasure to work with. He listened, quickly understood my needs and went to work on meeting I worked with Austin Roche from start to finish. He was a pleasure to work with. He listened, quickly understood my needs and went to work on meeting them. I went through USAA to find the car I wanted and secure financing before stepping foot in a dealership. I wanted the process to be efficient and straight forward. Austin was able to help me put together a deal for trade-in and purchase that was everything I wanted. The Kuhn advantage of tinted windows, VIN window etching, protective coating and more was value added. I would definitely buy from Austin again. More

Above and Beyond I worked with Chris Adams from start to finish. He def went above and beyond for me. No pressure, no hassle. I went through USAA to find the car I wan I worked with Chris Adams from start to finish. He def went above and beyond for me. No pressure, no hassle. I went through USAA to find the car I wanted and secure financing before stepping foot in a dealership. I wanted the process to be as quick and painless as possible. Originally, the numbers didn't match up from USAA told me I would pay and what Chris presented me with at the dealership. No worries, I provided proof of my quote and Chris matched it. He even had my husbands car detailed while we waited and loaned me his charging cable for my phone when I left with my new car. Would def buy from him again. More

Can't recommend when they're selling cars with frame damage I hate to do this because the were at least moderately pleasant. But the whole experience was pretty bad. Contacted them on a Sunday when I saw the I hate to do this because the were at least moderately pleasant. But the whole experience was pretty bad. Contacted them on a Sunday when I saw they had a used VW GTI on the lot. Bill Diamond promptly contacted me back and I told him that my house was 100 miles away and it would be the following Saturday when we could look at the car. It took a couple of days to get pictures online (meh) but things started to break down closer to the weekend. I emailed Bill on Friday AM to ensure the car was still on the lot (considering I was coming from 2 hours away) but did not receive a response. Showed up Saturday morning and Bill was occupied. Sigh. Okay, so another young man (I don't remember his name) helped us. However, the car we drove 100 miles to see was suddenly in the shop for minor body damage. I was quite unhappy at this point because they knew we were driving a long way just to see that car. I test drove a new GTI but it wasn't what I wanted. We got back to the dealership and I asked again what was wrong with the car. The minor body damage turned into "the frame is bent and we can't sell it". Now I appreciate the honesty but (1) this should have been discovered a week ago and (2) why did you waste my time? Yet all of this I could have forgiven. After all, perhaps they just uncovered the body damage when cleaning it up in anticipation of my visit. It's plausible if unlikely but I'm willing to give them the benefit of the doubt (note they did NOT make this excuse - they never explained why they never informed me). Except.... I just got a message from CarGurus. The bent frame VW that they should rightfully auction off? They're selling it on their lot with no disclosure of the bent frame!!! The CarFax continues to be clean and it's being sold as "no issues reported". Holy crap that's shady. They're selling a used car with a known bent frame as a clean, accident-free used car. So yeah, I thought it best that I write this review for people to see. More

Experience so nice I bought twice William Diamond was a pleasure to deal with, as was the rest of the team at Kuhn. I bought a car for my wife from William last month and had such a William Diamond was a pleasure to deal with, as was the rest of the team at Kuhn. I bought a car for my wife from William last month and had such a good experience that I went right back to him the other day when my daughter needed a car for her new job. Both transactions were pleasant and quick. I have 15 years of car business experience myself, so I know what a rarity it is to find a true professional sales person like Mr. Diamond. More