Kuhn Volkswagen

I was able to book a same day appointment with the service department for a road trip check up.. I expected I'd have to leave the car for a couple of hours, but Seth told me they could check things ou service department for a road trip check up.. I expected I'd have to leave the car for a couple of hours, but Seth told me they could check things out asap. Sure enough, I was ready to go within 30 minutes. Thank you Seth for the exceptional service!! More

Eric Hatter provided exceptional service for my Jetta GLI. He was knowledgeable, sincere, profesional, and sympathetic. Eric is a valuable employee, thank you for your service! GLI. He was knowledgeable, sincere, profesional, and sympathetic. Eric is a valuable employee, thank you for your service! More

If you're anything like me, you want a quick, smooth car buying process. That is EXACTLY what I got here at Kuhn VW!! I test drove 4 cars, which took less than 15 min (I just wanted to feel them each on the buying process. That is EXACTLY what I got here at Kuhn VW!! I test drove 4 cars, which took less than 15 min (I just wanted to feel them each on the road). I picked one and off they went to work on it. I did NOT have any good cop/bad cop, let me ask my manager. I called ahead of coming to let them know my situation, which wasn't the ideal situation. Very complicated actually. But, at the end of the day...I walked out with the car I wanted and payments that I could afford. Every single person that touched my car buying process, were professional, compassionate, friendly and acted like they wanted nothing more than to help me get this car!!! I hold the entire dealership in high regard. I will never go anywhere else for a car again! More

Eric Hatter, service advisor, was a huge help to us earlier today. He is definitely a huge asset to Kuhn. Thanks, Johnse and Ann Humphrey earlier today. He is definitely a huge asset to Kuhn. Thanks, Johnse and Ann Humphrey More

I would like to thank immensely Shalani Waas, with her professionalism she was able to make my experience pleasant and so convenience! I will recommend it professionalism she was able to make my experience pleasant and so convenience! I will recommend it More

I would like to thank Virginia for such a great and wonderful experience I had purchasing my Jetta today. Awesome service outstanding dealership. MERRY CHRISTMAS wonderful experience I had purchasing my Jetta today. Awesome service outstanding dealership. MERRY CHRISTMAS More

Although I didn’t end up purchasing a vehicle -Courtney Although I didn’t end up purchasing a vehicle - Courtney Mitchell Was extremely through and very knowledgeable! The entire staff was very friendly Although I didn’t end up purchasing a vehicle - Courtney Mitchell Was extremely through and very knowledgeable! The entire staff was very friendly and upfront. I would recommend him highly! More

I stopped in this morning knowing I wanted a certified Jetta sports wagon. Mr Courtney Mitchell met me at the door, I told him what I was looking for and he went right to work . He was professional and f Jetta sports wagon. Mr Courtney Mitchell met me at the door, I told him what I was looking for and he went right to work . He was professional and for a new salesmen I felt as though he was very knowledgeable of the VW products and was willing to ask his team manager for assistance when needed, the first car I decided on had a few problems but he had no problem getting me into another car, he kept smiling and we moved right along.. very impressive.. watch out guys he may be your next new sales pro to beat.. thank you Courtney for a nice day.. More

Used VW Purchase from internet sales. I dealt with Mr Roche by email only and he responded quickly. My sales person was Natalie Nave. We wish to thank Natalie for her friendly assistance. I dealt with Mr Roche by email only and he responded quickly. My sales person was Natalie Nave. We wish to thank Natalie for her friendly assistance. Our experience with her was great! More

They love money more than customers I did 3 deals with Kuhn VW (Tampa), and all times I was disappointed. 1st deal: I bought a pre-owned certified VW Tiguan 2016 from them 2 month ago I did 3 deals with Kuhn VW (Tampa), and all times I was disappointed. 1st deal: I bought a pre-owned certified VW Tiguan 2016 from them 2 month ago. During the deal, we together with salesman from office were reviewed the paper with a price for vehicle (the price was specified as on their web site on that day), I signed it. Then, was signed the rest of papers with taxes, dealership fee, license plate fee, the contract itself, the registration, etc. I took a vehicle home that day, and next day I visited the bank to do the payment for vehicle (yes, I did it exactly in this order, and it bribed me that I didn't recheck each single sign on the papers and it was my fault!). Nothing suspicious: smiles, jokes, handshakes, good wishes. Two weeks later I did the review of the documents and I found, that the original price for vehicle was quietly increased on $134 against signed document before! Sadly to feel myself as a fool, but nothing to say: deal is over. It seems that I was so excited by my purchase and was charmed by Kuhn's attention and courtesy. 2nd deal: Later I found, that A/C airflow opening from passenger side is not working. Called to Service, took an appointment, visited to Kuhn's Service. OK, they confirmed that that component was not working, but all are covered by warranty, and I didn't paid anything, that was good. But no excuses, no sorry from Kuhn: I did two visits to their Service, I wasted a few hours of my working time – it seemed that the fully working vehicle is more important. That day later under the driver's seat I found the big (14") knife for hunting. I was surprised and disappointed: who blind did the clean-up of the vehicle before the sale? Wait a minute, please! That was PoC vehicle that was checked by 100+ points by VW certified Kuhn's specialists and was provided the long list of Kuhn's advantages with interior cleaning! Not sure in that now, really. 3rd deal: Yesterday I again was calling to Service with another issue: start-stop button. Today it was replaced, I paid it from my pocket with 50% deduction only. As an owner of such problematic vehicle I dared to ask few technical questions to service consultant, and which was his reaction? Yes, it was negative. I felt the disrespectful attitude, and therefore I recalled to that service consultant (who serviced me today) that I'm a customer who pay money, that's why I'm asking about the cause of this broken button and how to avoid this issue in future. As it was clear later, that man didn't know all answers, but his defense was to attack me by words and by aggressive questions instead to show me more skilled and experienced person who can help with answers. Good customer oriented service, isn't it? Pay and do not ask questions. All above are completely destructive and shameful position towards to customer: lie, forgery, aggression. Service is below of expectation, lack of technical knowledge, staff with no manners. Money is priority, customers are below. Am I right, Kuhn? More