Kuhn Volkswagen

Leased a new Cross Sport through Austin. Excellent customer service while providing a satisfactory deal on the vehicle. This is the best experience we’ve had with getting a new vehicle! Will definitel customer service while providing a satisfactory deal on the vehicle. This is the best experience we’ve had with getting a new vehicle! Will definitely purchase with him again in the future! More

Bought a VW Sportswagen last summer. Great service until we had paid. They screwed up registration, car had a loose sound proofing mat under the hood that was loose and just laid on the engine. Gear sti we had paid. They screwed up registration, car had a loose sound proofing mat under the hood that was loose and just laid on the engine. Gear stick cover broken. Promised to fix all. Started to answer emails and calls but one month after they simply stopped all communication. Called the owner Kuhn, his assistant promised he would call or email back. Never happened. Went to another VW service place and they said the mat is a fire hazard. They fixed everything under the warranty. Never Kuhn again. Seems that the sellers change all the time so always a new person when you need help. Asked them to remove me from their internet list six times. Still getting emails. More

Kuhn VW sold a car I was buying to someone else AFTER I paid 100% cash for it. Absolutely awful experience with this dealership. I am not local to this dealership but they assured me they can ship a vehicl paid 100% cash for it. Absolutely awful experience with this dealership. I am not local to this dealership but they assured me they can ship a vehicle or hold it for 2 weeks when I would be in the area if I paid in advance. That was fine with me. I inquired about a VW Atlas on February 24th, and sales person sent me great pictures and we came to an agreement on the price. I sent over all my information including driver's license and insurance and wired the money on February 25th since my bank was already closed by the time I received all information to transfer the funds. I confirmed with the sales person that yes they would hold it for me until March 13th no problem. Two days later on February 27th the sales person calls me and regrets to inform me that the dealership sold the car to someone else and it has already been driven off the lot. Again, keep in mind I have already paid for this car. I talked to the general manager, Christina Flores, and she won't tell me when this other person paid for the car or how it was even possible that this car was sold twice. She did say that this has happened before but clearly they do not have a system set up to prevent this. They did nothing for me in terms of finding me a replacement vehicle and I'm still searching for a car. In addition, I had to call back a few days later because they still had not refunded my money. I left a message for the owner to make him aware of the situation and he did not return my call, which leads me to believe this dealership does not care about their customers or how they are treated at all. More

Bought a used 2017 Jetta and Damian and Matt did everything in their power to make it a good experience. Noticed a few minor details after getting the car home and these were pleasantly and positive everything in their power to make it a good experience. Noticed a few minor details after getting the car home and these were pleasantly and positively addressed by the dealership without issue or pushback. More

I had a wonderful experience with Kuhn Service Department. Seth was the service person assigned to my situation and he was extremely helpful. He went above and beyond. I would definitely recommend Department. Seth was the service person assigned to my situation and he was extremely helpful. He went above and beyond. I would definitely recommend Kuhn! More

I had an unexpected issue. Tim Heil immediately saw the urgency and took control. Although I someone with me he made sure I had a ride home since I chose not to wait. He called and sent texts to ensure I w urgency and took control. Although I someone with me he made sure I had a ride home since I chose not to wait. He called and sent texts to ensure I was kept up-to-date on the status. Options and prices were discussed beforehand. The work and timelines was superb. More

My battery went on me and Kuhn was the closest dealership . I thought they were wonderful. Tim Heil helped me. He was Great ! They replaced my battery that same day and i was happy. I am goin dealership . I thought they were wonderful. Tim Heil helped me. He was Great ! They replaced my battery that same day and i was happy. I am going to use them for service from now on. More

If you're looking to be treated with respect dignity and like a person then do yourself a favor and go elsewhere this dealership isn't for you. They treat you like garbage the second you sign on the dotted like a person then do yourself a favor and go elsewhere this dealership isn't for you. They treat you like garbage the second you sign on the dotted line. More

Jeffrey Nagle lied to my daughter. He tried to tell her there was a prepayment penalty on her loan, there is not. Total jerk. I am going to contact the Florida Office of Financial Regulation. there was a prepayment penalty on her loan, there is not. Total jerk. I am going to contact the Florida Office of Financial Regulation. More

Omg. The worst experience I have ever had. the whole experience has been a nightmare. The financing team is GOD AWFUL. The first guy didn’t help me at all and didn’t wear a mask in his office!!! Hello n experience has been a nightmare. The financing team is GOD AWFUL. The first guy didn’t help me at all and didn’t wear a mask in his office!!! Hello national pandemic? Then I had to come back in and resign paperwork and had to sit there for 30 minutes with the finance manager, jeffrey Nagle. The finance manager then told me I had to wait 2 months to refinance the loan or I WOULD pay a prepayment penalty. 100% False as that is illegal! Fact checked this with my in house financing team at my company. GO ELSEWHERE with your business. These people just jerk you around and are SO UNHELPFUL. More