Back

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

WARRENSBURG, NY

4.8
428 Reviews

428 Reviews of Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

Sort by
January 03, 2020

Back up camera install I purchased a used 2014 RAM truck it didn't have a back up camera (my wife likes the camera in her Jeep and wanted one in the truck too. We ordered it More

by teford21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Jan 06, 2020 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you so much for the kind review! We appreciate you making the 40 mile drive to come see us, and are glad that we could make it worth your time. It was a pleasure working with you, and we hope to see you again in the future - until then, take care and enjoy that truck!

December 05, 2018

the power of Krystal They know their stuff, fair and caring! Very flexible when making appts. I’m a hour and 10min away and like to wait, no problem at all. I appreciate t More

by Hughsram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Porcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Demarsh, Andy Studler, Sharon Rounds
July 09, 2018

Nail in tire I was traveling through the area on vacation with my family and our tire was losing air. I stopped in and received great service in a friendly enviro More

by j.f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Demarsh
May 22, 2018

BAD TRANSMISSION SINCE DAY 4 of new. Since the #Minivan was new the BAD TRANSMISSION saga rages on- &- On, - & ON-! Now an added feature of a TOWING FEE WEEKLY- This dealership is wonde More

by Bad Transmisshion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Lofgren
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Dreps, Austin Demarsh, Andy Studler
Jun 05, 2018 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

We are sorry to hear that you had an unpleasant experience. We did explain to you that we don't have a transmission technician here and that we would have to send it to another company to have the repair done. We thought we were accommodating you by twice delivering a loaner van to you (45 minutes each way) because the other company didn't have one and we did not want you to be inconvenienced.

May 11, 2018

This dealership/service department won't stand by their work We had been bringing our car to this dealership for service for 3 years. I will say that prior to our most recent experience, we always found the serv More

by EbelingJ215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Studler
May 25, 2018 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Mrs. Ebeling, Thank you for taking the time write a review. We are sorry to hear that you had a less than pleasant experience. We do appreciate the compliment that our service advisor and director have been helpful and pleasant to you over the last three years. First, we would like to address the concern you had with the General Manager and Owner not returning several messages that you said that you had left. The General manager had our Service Director reach out to you the very same day he received the one and only message he had ever received from you. As far as the Owner not returning your messages, he never received any written messages or voicemails from you. In addition, our service department which is always available has never received any calls from you. Secondly, when you spoke to our Service Director you said that you would contact us when you got back from Florida but we never heard from you. If you have any questions or concerns please call our service department directly. Sincerely, Krystal CJDRF Team

May 26, 2018 -

EbelingJ215 responded

Your response that someone from the dealership reached out to me the very same day I placed my first call and left only one message is just not true. I have my phone records that showed I placed 1 call to Krystal on March 3, ( which was to the owner and I left a voice mail on the line that the receptionist put me thru to when I asked for the owner who she said was not available ) and then on March 8th I left another 2 additional messages for the General Manager which he also never returned. It was only when Jeep Corporate got involved and requested that someone get back to me, that I got a return phone call, not from the General Manager who I had requested to speak with, but from Austin, who I believe is just a service advisor. Also, I want to make it clear that when I spoke to Austin I said that we would be in touch when we got back from Florida, which we were. Since it was obvious from the lack of interest in management to return our calls and Austin's phone conversation clearly showing an unwillingness to discuss any responsibility for causing the damages to our vehicle, we decided that the next time you heard from us would be through the legal process, which you did. I'm glad that other people who use Krystal for service are happy, however I believe that the true merit of a company is when there is a problem and how that company steps up to deal with those issues. Krystal fell way short of it's reputation when it came to acknowledging our issues and dealing with them in a reasonable and professional way as far as we are concerned.

September 28, 2017

Recent service I need to send out a big Thank You to Krystal Chrysler Jeep Dodge Ram Fiat Inc., for taking care of Black Betty yesterday! Not only did Austin, Andy, More

by Sunday Conine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 16, 2017

Extremely efficient Very professional dealership. I have never been disappointed! Attended to right away, friendly atmosphere, attention to detail, and the utmost care gi More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
July 01, 2017

Excellent Service I am very pleased with the work done on my truck. I purchased this truck here in April. Everyone is friendly and thorough. I have been doing business More

by Virginia Morse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
...
33
...