Krause Family Hyundai - Service Center

My experience was exceptional. My service advisor was very professional, and she explained everything to me. I was comfortable in the waiting area and I was able to get in and out. My service advisor was very professional, and she explained everything to me. I was comfortable in the waiting area and I was able to get in and out. More

Aimee was very professional and knowledgeable. We were favorably impressed with your dealership overall. I am sure we will return for future recall notices. We generally do all of our own maint We were favorably impressed with your dealership overall. I am sure we will return for future recall notices. We generally do all of our own maintenance and minor service work. More

Amy was Wonderful. She is the reason I will only come back to this dealership. Very kind and knowledgeable. She is the reason I will only come back to this dealership. Very kind and knowledgeable. More

Fast service, friendly employees and they answered all my questions. Let me know what my car needed with out pressure of buying it today . questions. Let me know what my car needed with out pressure of buying it today . More

Very professional! Matt Lane (service manager goes the extra mile) ! Technician did a great job on all the repairs needed!This is not the norm in today’s world! Thank y Matt Lane (service manager goes the extra mile) ! Technician did a great job on all the repairs needed!This is not the norm in today’s world! Thank you! John Colvin More

I experienced excellent, speedy, and kind services. I will likely return to there with other cars. THANKS A LOT! I will likely return to there with other cars. THANKS A LOT! More

i just moved to Gainesville and it was time for my Tucson to have an oil change. I got a same day appointment and a very friendly staff. My car was done within the time promised. I will be back. to have an oil change. I got a same day appointment and a very friendly staff. My car was done within the time promised. I will be back. More

Service department was fast and friendly. The dealership made me feel comfortable and welcome while I waited The dealership made me feel comfortable and welcome while I waited More

Benjamin took care of my vehicle needs and set up an appointment to program my fob for my Elantra with no problem. appointment to program my fob for my Elantra with no problem. More

You had the vehicle from 10-16-23 until 11-10-2023 and all that was done was a one hour diagnostic and did not figure out the reason it was brought to begin with and then wanted to charge me $360 labor an all that was done was a one hour diagnostic and did not figure out the reason it was brought to begin with and then wanted to charge me $360 labor and over $4000 to replace a sensor that was not bad yet according to the tech, he just recommended I change it. Now I will say I didn’t call back until 10-18 to check it in so you can say a day or two was my fault. Then the following Wednesday on 10-25 and it was not even looked at yet after I was told it would be checked on 10-16 or maybe 10-17. I waited until 11-08-23 to call again and was told what they found and Benji said he should have called me yesterday. The only call I ever received from them was to ask what was wrong with the car. I had already told them when I called on 10-10 and again when they called again on 10-26 when I was asked what was wrong with it so he could explain to the tech. This was Benji who I had already explained the issue to twice previously. Did he not take any notes? It was a terrible experience and I doubt I will ever use this dealership again. More