Krause Family Ford

I had originally contacted then about the car I purchased weeks prior - only to find it was out of my price range; by luck you had it on an Internet sale for $4k cheaper which drew me in completely - I bough weeks prior - only to find it was out of my price range; by luck you had it on an Internet sale for $4k cheaper which drew me in completely - I bought it the same day I test drove it! Never been happier! More

Bill Montooth, my saleperson was knowledgeable, helpful and honest. A pleasure to deal with. Made the experience worthwhile and painless, plan to deal with again on my next trade. and honest. A pleasure to deal with. Made the experience worthwhile and painless, plan to deal with again on my next trade. More

They had the vehicle I wanted at a great price and gave attention to the complete sales and delivery process. Overall a very pleasant car buying experience. I would recommend the dealership and wouldn't he attention to the complete sales and delivery process. Overall a very pleasant car buying experience. I would recommend the dealership and wouldn't hesitate to buy another car here. More

Professional, high integrity and customer centric. Have Professional, high integrity and customer centric. Have bought 5 or 6 cars from these guys. Very good after the sale support. Plan on buying my next F Professional, high integrity and customer centric. Have bought 5 or 6 cars from these guys. Very good after the sale support. Plan on buying my next Ford from them More

We are very happy with the car and the salesman. It was a very honest presentation. I would recommend the salesman to a friend. Love the Fusion. very honest presentation. I would recommend the salesman to a friend. Love the Fusion. More

-I had a trade-in price in my mind before arriving at the dealership, and that was agreed on. I wasn't going to haggle unless I felt the offer was completely unfair -Colleen is very friendly and personable. dealership, and that was agreed on. I wasn't going to haggle unless I felt the offer was completely unfair -Colleen is very friendly and personable. I arrived about an hour early for our appointment, and she immediately helped out. She took the edge off what is normally a very stressful process, and made me feel important and valued -No pricing games. The price was right in line with what we agreed to. It was actually a little less than I expected because I was liberal in estimating sales tax. I was caught off guard by my final APR, but that's my fault for not asking (in fairness, Colleen did tell me I wouldn't receive 0% financing -and- all the cash back offers) -The vehicle was the one I agreed to buy. Sounds like a no-brainer, but a few years ago I had another dealership quote me a price, and when I went to look at it the next day they pulled the old trick of telling me that vehicle was now gone "but hey, look at this one over here!". -Their patience with me. I had just paid-off my trade-in, so Ford didn't have time to mail the title to me before I went to the dealer. I also didn't think to bring my dad with me since he co-signed on the last vehicle, and thus needed to sign off on the trade-in too. Todd in particular was very flexible in working with me on that. Professionalism all around. I'd look at Cherokee Ford again for my next car, and I live 40 miles away from them which is a testament to my overall experience More

I arrived on a Saturday evening looking for a new car. Brain greeted me when I arrived and was asking about an F150 or explorer but ended up with a 2013 Escape. I explained my situation, i.e bankruptcy a Brain greeted me when I arrived and was asking about an F150 or explorer but ended up with a 2013 Escape. I explained my situation, i.e bankruptcy a year ago to off load some properties in FL. We talked a bit and then we filled out a credit app to find out what I could really afford; that was a it bit early but better to know than to get hopes up. After discussing payments and want I could afford, I ended up looking at Ford Escapes. I ended up with a 2013 FORD sel that had only been used by FORD. IT was a very nice car, with leather seats and a lot of features. Brian threw in a cargo cover and a luggage rack but would have to come back on Monday to get everything. It turns out parts didn't have the parts so they would have to order them. Brain couldn't find the spare key initially, the code for the computer would have to be looked up. I had no issues with the financing. It initially started at rate of 9.9% but as we were filling out paperwork, ALLY bank came in with a rate of only 7.1 and a payment in my range. I did purchase the 100K warranty. The parts came in but whoever the parts were ordered through, sent the wrong luggage rack so they had to be reordered so I had to come back on a Saturday morning to get them installed. My issues: My understating of what I was getting in terms of the luggage rack would also include the cross rails but it didn’t so I had to order those myself for $134. I don’t think I got a “dog gone good deal”. I think I got a decent one. I think I got what the MSRP was for that car with that amount of mileage on it. More

When we came to look at the Ford Fusion Hybrids, RIch was a very good sales person. He allowed us to walk around the lot and look at things on our own time before coming out to help us. We very much apprecia a very good sales person. He allowed us to walk around the lot and look at things on our own time before coming out to help us. We very much appreciated the low pressure sales approach. It made us much more likely to purchase a car from your dealership. The order process was easy and Rich maintained email communication throughout the building process. The only complaint that I have deals with the car's pickup. The car was shipped without a computer microchip that it needed. You had to have it shipped from the production line separately. This would have been fine however we were informed that the car had arrived and was ready to be picked up. I was unable to come that day but rearranged my work schedule and planned to leave early the next day to get the car. RIch contacted my husband an hour before we were coming to get the car to tell us it was not ready yet. This happened again the next day as well. We ended up getting the car a week later. I would not have cared that there was a delay as long as it was told to me upfront. We didnt find out about the micropchip issue until several days after we were told the car was supposedly ready. Accurate communication would have eliminated the frustration. When we did come to get the car, financing was ready and the process only took about 30 minutes which was nice. I am happy with the car, I feel I made a great choice and would overall recommend your dealership to others. More

This dealership was great. They found the vehicle that I wanted and delivered it quickly. The price they gave me on my trade in was exactly what I wanted and the price of the new car was fair. The staff was wanted and delivered it quickly. The price they gave me on my trade in was exactly what I wanted and the price of the new car was fair. The staff was great and continue to be attentive and helpful. My experience was a very positive one and I would recommend this dealer to anyone looking for a car. More

Excellent service. Salesperson was very thorough and kept me informed through the entire process. Walked me through all of my tech questions and was very understanding. Will be back! me informed through the entire process. Walked me through all of my tech questions and was very understanding. Will be back! More